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‎09-20-2023 12:20 PM

HP Recommended

My Voyager Legend device failed, so far the replacement process was quick and easy. Now when requesting a replacement, it says that it does not know if there is a support agent in my region! It is Hungary. Until now, it worked as I submitted my replacement request with an invoice, and I received an e-mail, based on which a dhl courier took it to the Netherlands by air mail, they posted a replacement device there and it was all there in 4 days. Now how do I proceed if I don't know if there is a support agent in my region??? And one more problem: even if I enter the serial number, it won't accept it. I would like to request an e-mail address where I can talk to a poly administrator about the situation and how to solve it!! Thanks!

1 REPLY 1

‎09-20-2023 01:33 PM

HP Recommended

Hello Sándor3, welcome to the HP Poly community.
I understand the trouble gone through in reaching out to us. I am really sorry for the trouble caused to you.
I request you to please reach out to Poly customer support at +44 1753 723020 for further warranty and replacement related queries. 

Regards,
Meghana 

 

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