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‎02-07-2024 04:48 AM

HP Recommended

poly v5200 series not charging

1 REPLY 1

‎02-07-2024 06:14 AM

HP Recommended

Hello, @Abdul1976, and welcome to the HP Poly community.

I am sorry to hear that you are facing this issue with the Poly Voyager 5200.

Could you please follow a few troubleshooting steps mentioned below and let us know if the issue persists?
1. Could you please try charging the headset with a different charger or cable and a different power source?
2. Could you please drain the battery of the headset completely and then charge the headset to 100, switch on the headset, and check if the issue still persists?

Regards,
Meghana

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