topic Re: Windows 7 and HP Solution Center in Windows® 7 Beta and Test (Reply Only)

Windows 7 and HP Solution Center

KennyV — Sun, 07 Jun 2009 15:09:30 GMT

I just moved from Windows VISTA to Windows 7 RC. Having issues with my HP photosmart 7280c and HP solution center. I am unable to install HPSC. Anyone else experience this issue? HP support wasn't much help at all, which I don't expect them to be with Win7. My main issue is scanning. Even if I try to scan directly connected to the printer, i am getting an error.

Re: Windows 7 and HP Solution Center

bassel — Wed, 15 Jul 2009 03:39:24 GMT

I am seeing the same problem with Windows 7 64-bit as well.

Re: Windows 7 and HP Solution Center

justin198226 — Wed, 15 Jul 2009 19:21:55 GMT

Download the software from hp.com for windows vista for the unit I did this with my C5180.

Right click on the setup file and then go to properties and then go to compatability and run in windows Vista SP 2 compatability.

And then run the setup file and everything should install fine I then installed a newer version of software ontop for a c6380 as i wanted the new scanning features in that software.

Re: Windows 7 and HP Solution Center

bassel — Thu, 16 Jul 2009 03:41:49 GMT

Many thanks. It worked. I had to uninstalled it and then install it again as you described.

Re: Windows 7 and HP Solution Center

OreProductions — Fri, 30 Oct 2009 18:19:37 GMT

I just upgraded to windows 7 and my Hp scanjet G3110 and my printer does not work, and I am a photographer I need this to work and the HP Solution Center has no Solutions for me Get it together HP

Re: Windows 7 and HP Solution Center

bassel — Fri, 30 Oct 2009 23:17:27 GMT

Did you try the steps described by justin198226 above. If it still doesn't work, can you describe what your experience.

Re: Windows 7 and HP Solution Center

burtirvine — Tue, 17 Nov 2009 15:33:19 GMT

I did as you said but when I went to install it wouldn't as it said I wasn't the admin. I'm the only one who uses the computer and it's set up as User Admin. What can I do?

Re: Windows 7 and HP Solution Center

SophiaS — Wed, 18 Nov 2009 04:51:15 GMT

I believe you need this document that includes instructions after upgrading:

Resolving HP Solution Center Scan and Product Status Issues After Upgrading Windows Vista to Windows 7

Here is why I believe this will work -
1) you mentioned you upgraded
2) when printer software is upgraded from Vista to Win7, there is a component that is deleted in the upgrade process.
3) If you are not already on v13, it is important you get the latest software - this also will replace the missing file and you will have the Win7 software designed for your printer.

Hope that helps.

Re: Windows 7 and HP Solution Center

shelleydan — Wed, 25 Nov 2009 20:48:27 GMT

I upgraded from Vista to Windows 7 on a pretty new HP computer & I have an HP Photosmart 3210 printer. It took me weeks to find & apply all of the fixes to the printer installation but I had it working perfectly. All of a sudden the HP Solution Center is saying 'HP Solution Center cannot run because your device installtion is not complete'. My printer is connected via hard wired network. The printer is in the network area, I can reach the printer's web page, the digital image monitor is working, I can print out of applications. The only thing with an issue is the HP Solution Center. Can someone help? I've read on the internet that reinstalling the software does not fix this problem.

Re: Windows 7 and HP Solution Center

SophiaS — Wed, 02 Dec 2009 01:23:26 GMT

Hi shellydan,

I believe you need this document that includes instructions after upgrading:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01887712&cc=us&dlc=en&lc=en&jumpid=reg_R1002_USEN

Win 7 software for HP Photosmart 3210

Here is why I believe this will work -
1) you mentioned you upgraded
2) when printer software is upgraded from Vista to Win7, there is a component that is deleted in the upgrade process.
3) If you are not already on v13, it is important you get the latest software - this also will replace the missing file and you will have the Win7 software designed for your printer.

4) There is a fix for the Solution Center prompting that install is incomplete.

Re: Windows 7 and HP Solution Center

shelleydan — Wed, 02 Dec 2009 01:41:25 GMT

Thanks for the tips. I had already installed the latest software from HP and found & corrected the missing file/scan problem. I had everything working fine & then the solution center wouldn't run days later. Very weird.

I ended up running the software again and rather than uninstalling & reinstallying, I selected add a new device. It set up another occurance of my existing printer and so far so good.

Re: Windows 7 and HP Solution Center

SophiaS — Wed, 02 Dec 2009 06:16:53 GMT

Thanks for letting me know. This is very strange and I appreciate the alert.

Re: Windows 7 and HP Solution Center

billmc — Wed, 02 Dec 2009 23:13:59 GMT

When I tried to download the software, it went thru the download, but during Configuration I received the "Fatal Error" message during download. However it placed the Solution Center icon on my desktop, but when I opened that icon, it tells me the Device Installation is not complete. Then it goes onto say unplug the USB cable and restart. That didn't resolve the problem. All I'm trying to do is get my Scanner to work on my HP Photesmart C5280 on Windows 7.

OK What Next?

Re: Windows 7 and HP Solution Center

shelleydan — Wed, 02 Dec 2009 23:52:29 GMT

I found the answer to my scan problem in the following post. It's a post by JonW near the bottom...

http://h30434.www3.hp.com/psg/board/message?message.uid=155295

Re: Windows 7 and HP Solution Center

Aanii — Fri, 04 Dec 2009 03:15:04 GMT

I cannot scan to Hp Solution Centre or use any photo's scanned to my documents before I changed to windows 7. I was told Hp is not compatible with Windows 7 what can I do?

Re: Windows 7 and HP Solution Center

SophiaS — Fri, 04 Dec 2009 07:23:55 GMT

Hi Aanii,

Could you please post additional information?

What is your printer?

What programs are you trying to use to view the scans you had made previously?

I'll guide you to software that is available (if somehow someone else at HP was mistaken) or provide you with information to enable Solution Centre to get working, if possible.

You may need this document that includes instructions after upgrading:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01887712&cc=us&dlc=en&lc=en&jumpid=reg_R1002_USEN

Here is why I believe this will work -
1) you mentioned you upgraded
2) when printer software is upgraded from Vista to Win7, there is a component that is deleted in the upgrade process.
3) If you are not already on v13, it is important you get the latest software - this also will replace the missing file and you will have the Win7 software designed for your printer.

Hope that helps.

Re: Windows 7 and HP Solution Center

jtersteeg — Sun, 06 Dec 2009 19:04:03 GMT

After my upgrade from vista to windows 7 32 bits, the solution center gave a message that no HP applications could be found. I de-installed, downloaded version 13 and tried to install again.

Directly after unpacking files etc. the install started running and returned the message: runtime error with the path to the install file.

No additional info on why, or cause whatsoever.

Any ideas??

(I downloaded and unpacked several times, I even killed all services and processes with HP in it).

Re: Windows 7 and HP Solution Center

intmd8r — Sat, 09 Jan 2010 18:16:13 GMT

I have an HP Color LaserJet CM1015 MFP and have also recently upgraded to Windows 7 Home Premium Edition 64-bit. I have completely uninstalled all HP products and reinstalled the HP Solution Center (although I had to install it for Windows Vista 64-bit as there wasn't a full software solution available for Windows 7).

I am able to print just fine, but scanning is also an issue for me. When I try to scan a document from the HP Solution Center, I get the following error:

"An unexpected internal error has occurred. Click OK to close the program, and then try one of the following:

-Restart the program.

-Restart the PC and then try again.

-Reinstall the Photo & Imaging Software and try again."

I have tried installing the "dot4patch_reboot.exe" that has been linked previously, but I still get the exact same results after rebooting, etc. I also tried the "CPEScanPatch_hpcom_000_001.exe" that someone linked in another reply. I could not even get that patch to work as it stated I did not need this patch because I didn't have any relevant HP products installed.

Is there truly no options out there for this printer (which isn't very old, either, as we bought it a little over a year ago) and scanning with the Solution Center, as I seem to be getting from others with this printer? I will be very disappointed and no longer purchasing ANY HP products in the future if that is the case...

Re: Windows 7 and HP Solution Center

GordyK — Wed, 13 Jan 2010 22:09:48 GMT

I followed your advice and instead of reinstalling the solution center, installed a "new device" which created a second instance of my network printer and that seems to have corrected the problem. Thanks.

Re: Windows 7 and HP Solution Center

manojpc — Tue, 09 Feb 2010 19:16:05 GMT

Hai u just download the win 7 driver for ur scanner http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?lc=en&dlc=en&cc=us&lang=en&product=3204785& and try it .