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Tutor
Eugenix
Posts: 8
Member Since: ‎05-31-2014
Message 1 of 7 (275 Views)
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After updating (to.. 4.2.2 kernel 3.4.5 build 1.00.16_20140318.170_user) camera ko

I have a Slate 7 HD 3404 el, few months ago have big problems for updating (failing download cause too low space ... not true!)
In the Forum no solution! Just reset to data factory!
Yesterday I reset to data factory and finally the update is go fine!
After that cameras disappear!
???? :catmad:

HP Support Agent
TwoPointOh
Posts: 3,809
Member Since: ‎08-31-2013
Message 2 of 7 (234 Views)

Re: After updating (to.. 4.2.2 kernel 3.4.5 build 1.00.16_20140318.170_user) camera ko

Hi Eugenix. I understand you cannot find your camera app after upgrading your Slate 7 HD. Have you tried Google Play to search for camera Apps? You probably just need to find a newer Camera App.

Let me know if that helps.

TwoPointOh
I work on behalf of HP



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Tutor
Eugenix
Posts: 8
Member Since: ‎05-31-2014
Message 3 of 7 (227 Views)

Re: After updating (to.. 4.2.2 kernel 3.4.5 build 1.00.16_20140318.170_user) camera ko

Hi TwoPoint

is an hardware problem... but also the App Camera is missed, so I installed other apps with no success

 

All app to use with camera like instagram don't find camera,

also application for check hardware let message Camera don't found

 

Before the update all work fine!

HP Support Agent
TwoPointOh
Posts: 3,809
Member Since: ‎08-31-2013
Message 4 of 7 (222 Views)

Re: After updating (to.. 4.2.2 kernel 3.4.5 build 1.00.16_20140318.170_user) camera ko

Thank you for your reply. Since it is not seeing your camera after the update, you need to contact support for more options:
In North America, call (800)-474-6836 outside of North America find your support number here HP Technical Support

TwoPointOh
I work on behalf of HP



Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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Tutor
Eugenix
Posts: 8
Member Since: ‎05-31-2014
Message 5 of 7 (213 Views)

Re: After updating (to.. 4.2.2 kernel 3.4.5 build 1.00.16_20140318.170_user) camera ko

Hi

I have tried also to downgrade ... (I take update.zip from your repository...)

but without success... failed I think cause the date of package...

 

My confidence to HP is very near to ZERO!

 

HP Support Agent
TwoPointOh
Posts: 3,809
Member Since: ‎08-31-2013
Message 6 of 7 (197 Views)

Re: After updating (to.. 4.2.2 kernel 3.4.5 build 1.00.16_20140318.170_user) camera ko

I just sent you a private message. If you are not sure how to check your forum messages this post, has instructions.

TwoPointOh
I work on behalf of HP



Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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Tutor
Eugenix
Posts: 8
Member Since: ‎05-31-2014
Message 7 of 7 (148 Views)

Re: After updating (to.. 4.2.2 kernel 3.4.5 build 1.00.16_20140318.170_user) camera ko

Hi

Support Italy sent me a new Slate 7... and I'm waiting

 

thanks...bye

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