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Student
slate_user
Posts: 1
Member Since: ‎07-28-2013
Message 1 of 6 (7,550 Views)

Slate won't turn on

I have bought a HP Slate 7 2800 only  2months ago  for my daughter who is a medical student.

 

Now  slate is completely dead. It won't turn on even when plugged in. We tried holding the on/off and volume keys to reset, but nothing worked. It all of a sudden turned off on its own and won't turn back on. We didn't drop it or anything.

 

Is there any solution  for it ? 

What a waste of time, money and efforts.

 

Thanks

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WyreNut
Posts: 11,951
Member Since: ‎07-03-2010
Message 2 of 6 (7,534 Views)

Re: Slate won't turn on

[ Edited ]

Hello slate_user, Welcome to the HP Support Community.

 

Sorry to hear about your Slate7 failing to start.  HP has a support page with suggestions for a fix here:

 

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03698871&tmp_task=solveCategory&cc=us&dlc=en&la...

 

If the suggestions don'twork, there is a "Contact HP" link at the bottom of the support page.

 

WyreNut

 

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Student
twells75
Posts: 1
Member Since: ‎02-11-2014
Message 3 of 6 (4,079 Views)

Re: Slate won't turn on

I don't now what to do I've tried everything to get my tablet back an its no use I only had it for a week what should I do
Intern
zaidrpm
Posts: 41
Member Since: ‎11-10-2013
Message 4 of 6 (4,068 Views)

Re: Slate won't turn on

Try to enter into recovery.
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WyreNut
Posts: 11,951
Member Since: ‎07-03-2010
Message 5 of 6 (4,065 Views)

Re: Slate won't turn on


twells75 wrote:
I don't now what to do I've tried everything to get my tablet back an its no use I only had it for a week what should I do

To contact HP directly, click this link: http://www8.hp.com/us/en/contact-hp/contact.html

WyreNut

-------------------------------------------------
I am a Volunteer here, not employed by HP.

You too can become an HP Expert! Details HERE!


If my post has helped you, click the Kudos Thumbs up!
If it solved your issue, Click the "Accept as Solution" button so others can benefit from the question you asked!
Intern
Pelcu
Posts: 25
Member Since: ‎11-12-2012
Message 6 of 6 (3,983 Views)

Re: Slate won't turn on

I had similar issue 1 or 2 times. It looks like your tablet went into "deep sleep" and than drain battery completely. Try to do the following:

- charge the tablet (at least 1 hour) to be sure battery is not empty

- push and hold power button for several seconds (let's say 20 seconds)

- release it (power button)

- push and hold 2 buttons same tiem: power and volume down for at least 20 seconds.

 

You should see hp logo   = tablet is starting.

 

cheers,

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