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Honor Student
mr--tibbs
Posts: 2
Member Since: ‎08-06-2013
Message 1 of 8 (1,646 Views)

cant connect my slate 7 to my laptop

Hi everybody. I've just got my slate 7 and am having problems connecting to the computer with the USB lead. It will charge from the comp using the USB and then the comp asks for the installation CD which I haven't got. Any help would be really appreciated.

 Cheers

Provost
WyreNut
Posts: 11,708
Member Since: ‎07-03-2010
Message 2 of 8 (1,624 Views)

Re: cant connect my slate 7 to my laptop

Hello mr--tibbs, Welcome to the HP Support Community!

 

Check a setting for me.  Unplug the Slate7 from the computer, then proceed.

 

Go to the Settings App/Storage and then tap the Menu icon in the top right corner (looks like 3 little blocks stacked vertically).

 

Tap "USB Computer Connection".  See if the MTP option has been checked.  If not, put a check mark into the box.

 

Try connecting again.

 

WyreNut

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Honor Student
mr--tibbs
Posts: 2
Member Since: ‎08-06-2013
Message 3 of 8 (1,611 Views)

Re: cant connect my slate 7 to my laptop

Hi. Thanks for the quick reply. I've made sure the box is ticked but its made no difference, it is still trying to find the installation CD.

 

Cheers.

Regents Professor
Cloud_Strider
Posts: 5,568
Member Since: ‎09-23-2010
Message 4 of 8 (1,564 Views)

Re: cant connect my slate 7 to my laptop

@mr--tibbs,

 

What operating system is the PC using?

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Tutor
thacheese
Posts: 10
Member Since: ‎08-25-2013
Message 5 of 8 (1,486 Views)

Re: cant connect my slate 7 to my laptop

I'm having a similar issue on a windows 8 laptop.

Intern
mp3lll
Posts: 41
Member Since: ‎08-30-2010
Message 6 of 8 (1,452 Views)

Re: cant connect my slate 7 to my laptop

It may ask you to install "Usb debugging" ?

Check if the Developrt options is on.

 

Yanir.

Intern
Chicago0048
Posts: 45
Member Since: ‎05-29-2014
Message 7 of 8 (545 Views)

Can you help me with the Slate 7 PLUS

I went to Win7 My Computer and the Slate device does not show up.  I went to Devices and found Android icon with a yello! next to it.  I tried to troubleshoot and the message "MTP usb device has a drive problem".  How can I get to the MTP driver and install it?

 

(Boy, this is frustrating.  I want to use this device, but if it takes this long and hard to get it to do what I want, I'm ready to return it; not worth the time and trouble).

Provost
WyreNut
Posts: 11,708
Member Since: ‎07-03-2010
Message 8 of 8 (541 Views)

Re: Can you help me with the Slate 7 PLUS

I'm glad you finally found a solution - I read it in one of your many duplicate posts.

 

One post on the subject would have sufficed!  Enjoy your tablet!

 

WyreNut

-------------------------------------------------
I am a Volunteer here, not employed by HP.

You too can become an HP Expert! Details HERE!


If my post has helped you, click the Kudos Thumbs up!
If it solved your issue, Click the "Accept as Solution" button so others can benefit from the question you asked!
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