Question
Reply
 
Top Student
cpw1959
Posts: 9
Member Since: ‎11-08-2013
Message 1 of 26 (11,479 Views)

hp slate 7 wifi issues

I am Still getting Wifi  disconnects and there is nothing that is i can do other than a reboot,my question is hp aware of this issue and if so what are they intending to do about it.if they cannot fix this issue then i may have to retur the tablet to the store and try to get a refund as it is becoming s regular as to be unfit for purpose.

I am assuming That i am on the latest version of the software which the tablet is showing as ...

 

Model number HP Slate 7 2801

Android Version 4.1.1

kernel version 3.0.8

build number HP_slate7 v1.05.10_user

 

these wi-fi dropouts are becoming unacceptable it should not be happening in a modern OS.

 

 

HP Support Agent
Mrstenter
Posts: 5,697
Member Since: ‎09-02-2013
Message 2 of 26 (11,453 Views)

Re: hp slate 7 wifi issues

Hi Cpw1959,

 

I understand you are frustrated with the wireless dropping on your Slate 7 Tablet.

I researched this and found others are not having the same issue.

Other info needed.

Is it when you are home or out?

Who is your internet provider?

How many devices does your Internet provider support?

Here is a document on wireless make sure your Bluetooth is off while connecting WiFi.

 

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03678320&cc=us&dlc=en&lc=en&jumpid=reg_r1002_us...

 

Thanks

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!

Mrs.Tenter
I work on behalf of HP
Top Student
cpw1959
Posts: 9
Member Since: ‎11-08-2013
Message 3 of 26 (11,443 Views)

Re: hp slate 7 wifi issues

hi still getting the same issues as in this thread..

http://h30434.www3.hp.com/t5/Android-Tablets-e-g-HP-Slate-7/WiFi-Issues-on-the-Slate-7-2800/td-p/291...

 

as per your request .

1 At home 

2 BT internet

3 unknown but only 3 devices connected to router 2 wireless and 1 over ethernet

 

still dropping out only way to reconnct is to power off and restart.(not a good Solution)

HP Support Agent
Mrstenter
Posts: 5,697
Member Since: ‎09-02-2013
Message 4 of 26 (11,441 Views)

Re: hp slate 7 wifi issues

Hi Cpw1959,

 

I was wondering if you have done the updates?

Did you notice the Message about channel 13 for Internet users?

Channel 1- 11 is the best for this device.

Also go into setup --> WiFi --> advanced settings --> "Keep WiFi on during sleep and set it to never. 

 

Let me know.

 

Thanks

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!

Mrs.Tenter
I work on behalf of HP
Provost
WyreNut
Posts: 12,019
Member Since: ‎07-03-2010
Message 5 of 26 (11,432 Views)

Re: hp slate 7 wifi issues

[ Edited ]

 @Mrstenter 

 

There are many of us having this problem - take a look at posts tagged with "wifi_quit".  My device has the same problem.

 

Updates have not resolved the issue.  The issue occurs wherever I take the tablet.

 

Why are you telling us to have BlueTooth off while Wifi is active?  I use a BlueTooth keyboard often when answering posts while the Slate7 is connected via Wifi.  Doesn't seem to affect connectivity.

 

WyreNut

-------------------------------------------------
I am a Volunteer here, not employed by HP.

You too can become an HP Expert! Details HERE!


If my post has helped you, click the Kudos Thumbs up!
If it solved your issue, Click the "Accept as Solution" button so others can benefit from the question you asked!
Top Student
cpw1959
Posts: 9
Member Since: ‎11-08-2013
Message 6 of 26 (11,423 Views)

Re: hp slate 7 wifi issues

still getting dropouts,

 

1.i believe i am on the latest firmware 1.05.10

2.I never saw a message about channel 13.

3.i am on channel 11.

4.Wifi is set to always on as wifi off during sleep the matter is NO better.

HP Support Agent
Mrstenter
Posts: 5,697
Member Since: ‎09-02-2013
Message 7 of 26 (11,416 Views)

Re: hp slate 7 wifi issues

Hey Cpw1959,

 

Open the phone dialer

Dial *#0011#

Hit the Menu Button and Select WIFI

Turn off Power saving Mode and close the screen.

 

Hope it helps.

 

Thanks

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!

Mrs.Tenter
I work on behalf of HP
Top Student
cpw1959
Posts: 9
Member Since: ‎11-08-2013
Message 8 of 26 (11,407 Views)

Re: hp slate 7 wifi issues

No dialer on tablet.
tried one from the store does absolutely nothing,cannot get to the menu you speak of it is not there
HP Support Agent
Mrstenter
Posts: 5,697
Member Since: ‎09-02-2013
Message 9 of 26 (11,401 Views)

Re: hp slate 7 wifi issues

Hi Cpw1959,

 

The next step is to restore or replace the operating system image on the supported tablet models running the Google Android Jelly Bean Operating System.

 

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-124316-2&cc=us&dlc=en&lc=en...

 

Thanks

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!

Mrs.Tenter
I work on behalf of HP
Top Student
cpw1959
Posts: 9
Member Since: ‎11-08-2013
Message 10 of 26 (11,392 Views)

Re: hp slate 7 wifi issues

Really this is a step too far,really do not want to restore again,i have done this once before and it did not help,i have now got the tablet set up as i like it and do not want to have to go through that again if ay all possible.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation