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Battery in my Zeen for my e510 exploded
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Honor Student
Posts: 3
Member Since: ‎03-28-2016
Message 151 of 155 (223 Views)

Re: Battery in my Zeen for my e510 exploded

I asked about being contacted last March....still have yet to be contacted by the appropriate team member.
Honor Student
Posts: 3
Member Since: ‎03-13-2017
Message 152 of 155 (90 Views)

Re: Battery in my Zeen for my e510 exploded

Hello. I am also having the same problem. The battery exploded on my hp photo smart printer.
Honor Student
Posts: 3
Member Since: ‎03-13-2017
Message 153 of 155 (88 Views)

Re: Battery in my Zeen for my e510 exploded

Hello. I am also having the same problem. The battery on my hp photosmart printer zeen unit got so expanded that the zeen unit split apart. What can I do. I called HP and was told to buy a new printer.
Honor Student
Posts: 3
Member Since: ‎03-13-2017
Message 154 of 155 (83 Views)

Re: Battery in my Zeen for my e510 exploded

This seems to be a common problem. Should be a recall
HP Support Agent
Posts: 2,437
Member Since: ‎10-12-2016
Message 155 of 155 (58 Views)

Re: Battery in my Zeen for my e510 exploded

Greetings @Nypd79,

 

I have brought your issue to the attention of an appropriate team within HP. 

 

They will likely request information from you in order to look up your case details or product serial number. 

Please look for a private message from an identified HP contact. 

 

Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

 

Thank you for visiting the HP Support Forum.

Regards,
Chimney_83
I am an HP Employee
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