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Battery in my Zeen for my e510 exploded
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Moderator
Posts: 8,956
Member Since: ‎09-30-2014
Message 71 of 155 (1,937 Views)

Re: Battery in my Zeen for my e510 exploded

@Oeditz

‎Thank you for using HP Support Forum. I have brought your issue to the appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post ( serial numbers and case details).

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Thank you,
Omar

I Work for HP
Top Student
Posts: 5
Member Since: ‎12-03-2012
Message 72 of 155 (1,877 Views)

Re: Battery in my Zeen for my e510 exploded

Battery expanded/leaked - exploded may be a bit of an exaggeration, but it has rendered the Zeen/Printer inoperable.  Seems to be a fairly common and extremely dangerous situation.

 

Please let me know what options HP can offer to correct this situation with an obviously defective part/product.

 

Thanks,

 

Brian

Moderator
Posts: 12,738
Member Since: ‎09-30-2014
Message 73 of 155 (1,868 Views)

Re: Battery in my Zeen for my e510 exploded

@SlowCredit

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

I work on behalf of HP
Top Student
Posts: 4
Member Since: ‎12-08-2015
Message 74 of 155 (1,860 Views)

Re: Battery in my Zeen for my e510 exploded

I see this issue has been brought to the attention of HP by the moderator(s) here.  I too have an expanded batter that pushed the back of my Zeen apart. If the moderators would kindly PM the right team on this, I would appriecate it greatly, as I use the scanner function on this printer often, and have no good way of making adjustments without the Zeen attachment.

 

Thanks!

Student
Posts: 1
Member Since: ‎12-11-2015
Message 75 of 155 (1,797 Views)

Re: Battery in my Zeen for my e510 exploded

The battery in my Zeen has exploded causing major damage to the device and destroying it. What will HP do about this?

Moderator
Posts: 12,738
Member Since: ‎09-30-2014
Message 76 of 155 (1,793 Views)

Re: Battery in my Zeen for my e510 exploded

@joe66109

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
 
If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.
I work on behalf of HP
Top Student
Posts: 4
Member Since: ‎12-08-2015
Message 77 of 155 (1,786 Views)

Re: Battery in my Zeen for my e510 exploded

[ Edited ]

Hi... My HP Zeen's battery also exploded, forcing the back to come off the device. Will HP fix or replace this defective and dangerous item?

 

Thanks!

Moderator
Posts: 12,738
Member Since: ‎09-30-2014
Message 78 of 155 (1,749 Views)

Re: Battery in my Zeen for my e510 exploded

@dnabrit

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
 
If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.
I work on behalf of HP
Tutor
Posts: 8
Member Since: ‎01-15-2011
Message 79 of 155 (1,711 Views)

Re: Battery in my Zeen for my e510 exploded

Well, any idea how long before they may contact me? Nothing yet.

Student
Posts: 1
Member Since: ‎01-15-2016
Message 80 of 155 (1,629 Views)

Re: Battery in my Zeen for my e510 exploded

[ Edited ]

Mine also blew out. This zeen tablet has been nothing but trouble. So much so that I am hesitant recommending hp products to clients and friends. What is being done to resolve this?

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation