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Honor Student
Posts: 4
Member Since: ‎11-15-2016
Message 1 of 6 (173 Views)

Can't find original firmware for my tablet model in your website.

Product Name: HP 10 1951RA tablet
Operating System: Android 4.1 and older

My tablet is stuck in bootloop for unknown reasons, and i tried all the methods like factory reset to recover but no use. The only solution is reinstall the firmware which I couldn't find it in your website, (your website does not offer the download). Is it possible for me to get the tablet's firmware, through some special arrangement like uploading it your website for download or sending a download link to my email.? My tablet is lying dead for over two and a half months. Thanks in advance.

 

 

 

 

 

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Master's Graduate
Posts: 504
Member Since: ‎01-10-2012
Message 2 of 6 (122 Views)

Re: Can't find original firmware for my tablet model in your website.

Hi PRasad_Elumalai, 

 

 

I have found a 3rd Party link for the drivers : 

 

 

https://driverscollection.com/?H=10%201951RA%20Tablet&By=HP

 

 

Please let me know if you are able to download the drivers and incase if not please reply back and will get a downloable driver link. 

 

 

Regards

Aneesh 

 

--Say "Thanks" by clicking the Kudos (purple thumbs up icon in the lower right corner of a post)
--Please mark the post that solves your problem as "Accepted Solution"

 

Tutor
Posts: 12
Member Since: ‎03-21-2017
Message 3 of 6 (112 Views)

Re: Can't find original firmware for my tablet model in your website.

Hello @Prasad_Elumalai, thank you for visiting the HP Forum.  I also had trouble locating the firmware on the HP site and had some problems with the third party driver recommended.  After discussing your issue with one of our experts, I received the following comments:

 

---

HP 10 1951RA tablet
P/N: F5H93PA
P/N: F6B21PA
Android 4.1 Jelly Bean

From what I have found the tablet is intended for Asian and mainly Indian market.
 
It is Android. It has a boot loader operational even when the system itself is broken. He can install the system from scratch after booting into the loader. To do so he needs so called stock ROM that is the original manufacturer's OS or firmware.  It is a zip file.  I have not found it.

Someone from HP should send him a correct link or file.
---
You can contact HP Tech Support for your location or email me with your product serial number and your contact information and I will be happy to escalate your issue.
I am an HP employee.
Honor Student
Posts: 4
Member Since: ‎11-15-2016
Message 4 of 6 (68 Views)

Re: Can't find original firmware for my tablet model in your website.

It's not the driver I'm asking for.. Its the Tablets' firmware also called the STOCK ROM, which is the Tablet's OS in a Zip file.. With that I can fix my bootloop problem by reinstalling the Tablet OS. For many other of your Tablets' models I can find the STOCK ROM file available for download in your website.. Not for the Tablet Model I own.Smiley Sad

If it was there, my Tablet would not be lying dead for 3 months now.Smiley FrustratedSmiley Frustrated

Intern
Posts: 49
Member Since: ‎02-13-2013
Message 5 of 6 (50 Views)

Re: Can't find original firmware for my tablet model in your website.

Hello again, @Prasad_Elumalai, thank you for your reply and emai.  I have now submitted your issue to the HP team supporting your location.  

Tutor
Posts: 12
Member Since: ‎03-21-2017
Message 6 of 6 (31 Views)

Re: Can't find original firmware for my tablet model in your website.

[ Edited ]

Hello @Prasad_Elumalai,

 

Thanks again for your reply.  For others who may visit this post with the same issue, let me share the link that HP Tech Support has provided:

 

 http://ftp.hp.com/pub/softlib/software13/COL62822/ob-151340-1/update.zip

 

 

 

 

 

I am an HP employee.
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