HP Slate 10 displaying question mark sign and not charging

[Bollyn]

HP Slate 10 displaying question mark sign and not charging when plugged into power source.

Pls, i need a help

Spoiler

[A4Apollo]

Hey there! @Bollyn, Welcome to HP forums.

I understand that your tablet is displaying question mark and not charging.

Don't worry I will try to help you out.

Have you tried charging the tablet with a different adapter?

Is there any looseness, damage, or parts missing in the USB port on the Slate 10?
 
Have you tried a different wall socket ("mains")?  Have you powered the tablet off/on?

Please try the steps recommended below to fix charging issues.

Connect the tablet to the AC-adapter and charge the tablet for one (1) hour.
Power off the tablet.
Press and hold the power button and the + volume button down at the same time until the Android restart menu is displayed.
Use the "+" and "-" volume buttons to scroll to Reboot System Now and press the power button to select it.
The tablet will start and load the Android operating system and the battery will charge normally.

Refer this document for further information about charging issues with the tablet.

Let me know if this works!

Have a pleasant day ahead! 🙂

[Bollyn]

I've done all the processes above... My Tab is still not working

[DavidSMP]

HI @Bollyn,

I am  @Davidsmp. It looks like you were interacting with @MrRobot. As he is out of the office today, I'll take over from here. I reviewed the post comprehensively.  Superb troubleshooting and brilliant analysis of the issue. Hat's off to you for a job splendidly done.:)

As you've tried everything, I would suggest that you contact Hp phone support to get the unit serviced.

Steps to contact Hp phone support:

Step 1. Open link: www.hp.com/contacthp/

Step 2. Enter Product number or select to auto detect

Step 3. Scroll down to "Still need help? Complete the form to select your contact options"

Step 4. Scroll down and click: HP contact options - click on Get phone number, Case number and phone number appear.

They will be happy to assist you immediately. If the unit is under warranty repair services is taken care of by the manufacturer’s warranty.

Hope this helps.  Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great. 🙂  Please reach out for any issues and I'll be there to assist you. 🙂

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

 If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. 🙂