Best of The Month - July '13

 

July was a month of growth for our Community. 300,000 more people came to the Forum than the previous month. This means there were even more questions to answer and issues to solve.

 

Like every month, our Experts jumped in and tried their best to help out the 5 million customers who came this month.

 

There are a couple of them that we want to mention specially.

 

Our Top Contributor for July is:

 

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Banhien has been here with us since 2009. Whether it’s an issue with notebooks, desktop PCs, or printers, he has seen it all. This month he replied to a massive 857 posts, solved 102 issues, and 214 people appreciated him with kudos.

 

No wonder people thank him with the same energy!

 

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For July, our Best of the Month title goes to:

 

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Bob_Headrick is one of the most knowledgeable members in the community on printing. It would be hard to argue this point as he created technology that has improved the way we use and refill our printers. He is responsible for multiple patents and has never stopped thinking about how inkjet printers could be improved.

 

As an active member in the community, he continues to help customers by answering their questions. While his work in the community is commendable, he is getting Best of the Month for his work in providing insights to HP to help us deliver better products. 

 

Thank you Bob. Please keep the feedback coming. Here’s an example how much our Community members appreciate your help.

 

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We encourage you, all our Community members, to take every opportunity to help each other. Because our community, in a way, is our family.

 

Thank you. 

Comments
HP Admin | ‎08-02-2013 05:25 PM

Congrats, Bob & banhien! Great job!

Provost <img src="http://bit.ly/11nmN9p"> Provost <img src="http://bit.ly/11nmN9p"> | ‎08-02-2013 07:47 PM

Thanks!

Provost Provost | ‎08-03-2013 03:22 PM

Thank you all.

Master's Graduate | ‎08-05-2013 10:35 PM

Great Work, congratulations banhien and Bob_Headrick ! :smileyvery-happy:

Distinguished Professor Distinguished Professor | ‎08-06-2013 03:43 AM

congrats to banhien & Bob

:smileyhappy:

 

fbmd Student | ‎08-16-2013 10:32 AM

To Whom It May Concern, 

I am writing in regards to an extremely poor customer care and product repair experience I have had with HP.   

My family and I have been long time purchasers of your products.  I am also a physician and I have often recommended HP to my colleagues and those forming new businesses as a trusted brand with dependable customer service.  

 

I recently purchased a Pavilion All-In-One PC.  After only a few months of use, my screen died.  I returned my product to HP under warranty after discussion with customer service.  I was more than disheartened to find that not only was my shipping delayed but also misdirected despite supposed adequate documentation by HP of where to ship my computer.

To add insult to injury, the product I had sent was returned back to me broken, with an ill-fitting frame and poor packaging.  This was not only unsatisfactory, but also unacceptable.  

 

I spoke with Mark, my case manager, who told me that there was no other recourse but to send my computer for further repair.  He offered no other options and told me there was no one above him with whom to discuss my case.

 

I am asking for no less than a complete replacement of my product given the complete inconvenience and expense this has incurred for my family and me.  This has not only caused my family distress but I have also had to take time from work and traveled far in order to get my product which was not available because it had been shipped incorrectly. Moreover, I do not wish to own a product that had a botched repair when I purchased it new.  

 

I am essentially asking you to restore my faith in the organization I've trusted to provide me with quality customer care and products over the years.  

 

Sincerely,

fbmd

wade66shoes Student | ‎09-18-2013 12:29 PM

it seems a good time james

chautruong Student | ‎09-30-2013 08:30 PM

thanks you...:smileyhappy:

 

 

 

 

 

quang-cao-googl Student | ‎11-26-2013 04:03 PM

Thanks for your finding. It help me more understand about people who really care about HP

Mr: quang cao google

chatrooms Student | ‎01-22-2014 12:02 AM

300,000 new members in a month and 5,000,000 customers looking for support. Those are some crazy numbers to think about. However, HP provides a great platform for users to ask, search, and resolve inquiries they have. So far, it looks like HP's online support system is looking great!

 

- Kaylee

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