Best of the Month – February ’14

 

In case you missed it, Phil saw his shadow on Feb. 2. That’s Groundhog Day here in the U.S. Phil is the legendary critter from Punxsutawney, Pa. He pops up annually to determine whether spring will come early. This year, Phil’s shadow told him spring would arrive late, which may explain the strange weather we’re having here in the U.S.

 

Not to mix our metaphors too much, but February 2014 marks the hottest Groundhog month in the history of the HP Support Forum.

 

How cool is that!

 

HP Support Forum Traffic, which has been climbing steadily during the past 12 months, was up by nearly 1 million visits (year-over-year) from February 2013 through February 2014.

 

Web visits to the HP Support Forum reached about 6.1 million. Combined with rising mobile visits in February ’14, total visits to the Support Forum exceeded 7 million this month. That represents an increase of more than 16 percent from February 2013, when a total of 5.9 million visits were recorded.

 

In a dramatic nod to the increasing significance of mobile computing, the HP Support Forum’s 850,000-plus mobile visits in February comprise a whopping 51-percent increase from the same month in 2013, when 551,000 mobile visits were recorded.

 

Top Contributor 

 Paul.jpg

 

As a retired U.S. Coast Guardsman, Paul_Tikkanen is familiar with sudden changes in weather conditions. While we don’t expect him to answer the question of why flowers are blooming earlier every year, his technical expertise about all things related to HP computers, printers, peripherals and various supporting platforms makes him infinitely qualified to greet our steadily increasing record number of visitors to the site every day.

 

Like Phil the famous groundhog, Provost Paul is once again February’s top problem-solver on the HP Support Forum. (For more about our ranking structure see HP Support Forum Ranking Overview.)

 

Last month, Paul debuted his now almost-famous personalized caricature. This month, he added to his steadily rising solutions and kudos counts. Once again, Paul’s numbers stood out at the top of the monthly metrics list.

 

To place his numbers in perspective, this month we’re offering a glance at Paul’s historic numbers.

Combined Total Posts – 34,000-plus

Total Kudos Received – 5,900 and counting

Total Solutions Authored – Over 3,678

 

On any given day, at any given hour you’ll likely find Paul calmly guiding someone through technical questions ranging from sophisticated graphics drivers and chipsets to disabled wireless networks and deactivated audio connections.

 

In February, we were particularly impressed with Paul’s commitment to helping HP Support Forum participants resolve their challenges with various Windows operating systems. This particular post is an excellent example of his step-by-step detailed instructions and steady-as-she-goes style. He also shows excellent follow-through. Or is that just Paul’s shadow checking back with forum participants to make sure all is well with their HP systems?

 

Best of the Month         

Capture.JPG

 

Our special recognition for February 2014 goes to DavidPK, who is Alert and Patient, Adroit and Persistent, Astute and Polite.

 

There is something reassuring about encountering David’s participation in a thread within the HP Support Forum. Anyone who lists notebook “Lockups, Freezes & Hangs” as his favorite technical challenges has to be considered a Triple-AP problem-solver.

 

As supporting evidence that he exhibited a phenomenal success rate in February, the monthly metrics consistently show 30 percent of David’s posts result in accepted solutions. Like all of our HP Experts, his follow-through is superb.

 

A quick glance at one of David’s recently solved threads about how to re-engage a disabled keyboard on an HP ProBook laptop demonstrates why he is worthy of special recognition, not only in the past month, but on a daily basis.

As David signs off in the aforementioned thread, “All the best.”

 

How cool is that?

Comments
Regents Professor Regents Professor | ‎03-12-2014 04:37 AM

Congrats guys, very well deserved!

Ciara

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