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Eventually, utilizing manuals and pictures that Cyclops was able to provide, mclarkprovo was able to open up the computer and find one of 2 cables that were not connected. Once securing and attaching the cable, the network access was instantly restored.
Cyclops is one of our HP Employee Experts who brings product expertise to the community. It is great to have this knowledge level here. These folks do this on their own time but volunteer their product knowledge to help out where and when they can.
You can read the full thread here.
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