Read all about guest blogger, Holly_J's experiences at the HP Social Support Summit. Thank you for sharing your story, Holly_J!

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I do believe the global HP Social Support Summit (#HPS3) is a friendly plot cooked up by the HP Expert extroverts to get the HP Expert introverts to step away from their notebook PCs, tuck their smartphones into their pockets, turn off their tablets, and spend some quality “face time” with everyone. And it’s working. My name tag says “Expert Blogger,” but it’s hard to find time and opportunity to write, when the schedule is so packed with engaging speakers and interesting things to learn and do!

It’s a Small World After All

HP’s Annual Support Summit is a place where experts, contributors, colleagues and partners gather together to talk about the all things social support. Last year, Liu Chao, the APJ Social Media Operation Lead in Beijing, China, created a plan to ask his girlfriend to marry him and single-handedly redefined the term “social support.”

Here is another entry from our guest blogger, HP Expert Holly_J. Enjoy! 

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The first time I signed up to participate in an HP Expert Day event, I was excited - but just a little bit terrified. Expert Days give you a chance to ask your toughest technical questions of the people who designed and made the HP products you're using, or who wrote the manuals and online support docs for them. There were over 100 employee and customer Experts online all day, keeping an eye on both the Consumer support forums and the Business support forums.

I'm pleased to introduce you to our very first guest blogger who also happens to be an HP Expert, Holly_J. See below for her first story on #HPS3. Welcome to the "Best of the Community," Holly_J!

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I am so excited – in less than a month, I’ll be headed to the HP Social Support Summit in Orlando to meet with other Experts – nearly 200 HP employees and customer volunteers from all over the world who devote their own time each month to helping HP customers solve problems, use their products, and find answers to their questions in one of the seven global HP Support Forums.

Want to know what's going on with printers in the HP Support Forum?  Let's talk about what is going on in the printing world!

What conversations are trending, and what is new?

Check out this post to find out about October's hot topics in printing!

Are you a fan of desktop computers? Want to know what's going on with desktops in the HP Support Forum?

What conversations are trending, and what is new?

Check out this post to find out about October's hot topics in desktop computing!

Want to know what's going on with notebook computers in the HP Support Forum?

What conversations are trending, and what is new?

Check out this post to find out about October's hot topics in notebook computing!

October was a fantastic month on the HP Consumer Support Forum!  More than 6 million people came to the HP Forums for help, with many questions answered and problems solved.

Every month, in the Best of the Month, we showcase two members who made a difference in the forum during the month.  These two members really did their part to help other members, and they are one of the reasons the forum performed so well during October.

Read on to learn who these two individuals are.

Want to know what's going on with printers in the HP Support Forum?  Let's talk about what is going on in the printing world!

What conversations are trending, and what is new?

Check out this post to find out about September's hot topics in printing!

Are you a fan of desktop computers? Want to know what's going on with desktops in the HP Support Forum?

What conversations are trending, and what is new?

Check out this post to find out about September's hot topics in desktop computing!

Want to know what's going on with notebook computers in the HP Support Forum?

What conversations are trending, and what is new?

Check out this post to find out about September's hot topics in notebook computing!

September was an exciting month on the HP Support Forum, with special events, high participation, and many problems solved!

The biggest news item for the month was the terrific success of our Expert Day event.  Expert Day is always a fun time, which proved to be the case again. Even more exciting though, was that we took Expert Day on the road for the very first time!

Keep reading to learn more about Expert Day and our showcased members for September.

Are blue or black screens plaguing your notebook PC? Maybe you were just working away on an important email when the dreaded Blue Screen of Death (BSOD)popped up out of nowhere, causing you to lose an hour or more of work?

The good news is that we are here to help!

Read on to learn more about HP's Online Crash Analysis Team and how they are involved in our Post of the Week, an online crash reporting tool.

Want to know what's going on with printers in the HP Support Forum?  Let's talk about what is going on in the printing world!

What conversations are trending, and what is new?

Check out this post to find out about August's hot topics in printing!

Are you a fan of desktop computers? Want to know what's going on with desktops in the HP Support Forum?

What conversations are trending, and what is new?

Check out this post to find out about August's hot topics in desktop computing!

Want to know what's going on with notebook computers in the HP Support Forum?

What conversations are trending, and what is new?

Check out this post to find out about August's hot topics in notebook computing!

Back to school season for many families means new pencils, notebooks, and teachers, right? Well here on the HP Support Forum, it means brand new printers, laptops, and desktop PCs that members have questions about. As the weather starts to cool in the northern half of the world, the HP Support Forum heats up, so if you've got a problem to solve, you've come to the right place! Welcome new members and visitors, we're glad to have you onboard.

Keep reading to learn about the "Best of August!"

Want to know what's going on with printers in the HP Support Forum?  Let's talk about what is going on in the printing world!

What conversations are trending, and what is new?

Check out this post to find out about July's hot topics in printing!

Are you a fan of desktop computers? Want to know what's going on with desktops in the HP Support Forum?

What conversations are trending, and what is new?

Check out this post to find out about June's hot topics in desktop computing!

Want to know what's going on with notebook computers in the HP Support Forum?

What conversations are trending, and what is new?

Check out this post to find out about July's hot topics in notebook computing!

Many of our Community members are enjoying fun summer vacations and activities, but we still saw many problems solved in the HP Support Community in July.

If you are new to the boards, or would like some tips and tricks to help you ask your question, be sure to check out this board.  There are some new videos to help you make a post, search, and lots more.

Also, get excited, we have a couple of Expert Days coming up!  Next Wednesday, August 15th, we will have an Apple/MacOS Expert Day to answer questions about the new Mountain Lion MacOS release.  Click here for details.  We also have a full-fledged Computing and Printing Expert Day scheduled for September 20th. You can learn more here.

This month, we'd like to introduce you to two members who have gone above and beyond to help other Community members during July.

Want to know what's going on with printers in the HP Support Forum?  Let's talk about what is going on in the printing world!

What conversations are trending, and what is new?

Check out this post to find out about June's hot topics in printing!

Are you a fan of desktop computers? Want to know what's going on with desktops in the HP Support Forum?

What conversations are trending, and what is new?

Check out this post to find out about June's hot topics in desktop computing!

Want to know what's going on with notebook computers in the HP Support Forum?

What conversations are trending, and what is new?

Check out this post to find out about June's hot topics in notebook computing!

If you're looking for teamwork at its finest, you've come to the right place.  You'll find many things on the HP Consumer Support Forum.  There are answers to all sorts of questions: how to choose the right ink cartridge, how to perform a system restore, how to enable web services on an ePrint printer, and the list goes on.

Collaboration among our Experts is the overarching theme in this Community though.  Not only do we solve more problems more effectively, it results in a pleasant support experience for our members.

In the post of the week, we'll take a look at a great example of teamwork out on the boards.

Want to know what's going on with printers in the HP Support Forum?  Let's talk about what is going on in the printing world!

What conversations are trending, and what is new?

Check out this post to find out about May's hot topics in printing!

Are you a fan of desktop computers? Want to know what's going on with desktops in the HP Support Forum?

What conversations are trending, and what is new?

Check out this post to find out about May's hot topics in desktop computing!

Want to know what's going on with notebook computers in the HP Support Forum?

What conversations are trending, and what is new?

Check out this post to find out about May's hot topics in notebook computing!

May might be full of spring flowers, but printing and computing questions are in full bloom as well. 

Luckily here in the HP Consumer Community, we have many knowledgeable Experts on hand to answer your tough questions!

Every month, we showcase two exceptional members who stood out during the previous month. Want to meet them?  Keep reading to learn who they are.

One of the first pieces of information you're asked to provide when searching for support on HP's Customer Care website is your product model.  Here on the support forums, we ask you to provide that information in your first post to help out whoever might be answering your question.

Well how do you find your product number?  "Easy" you say, "it's the name and number under the right side of my notebook screen, right?" Maybe. But probably not!  Confusing right? It's no surprise that many of our community members aren't sure, so in this week's featured post, we show you how to find this information.