The highlight of April on the HP Support Forums was not "spring showers," it was Expert Day!  These events are always a big deal for us here, but this one was huge; the energy and enthusiasm was fantastic, and we had the most HP Experts we have ever had participating in the day.

We expect to have another Expert Day in September. We will post the information on this page once it is available, so be sure to save it to your favorites.

Now it is time to introduce two community members who stood out in April - continue reading to meet them.

Want to know what's going on with printers in the HP Support Forum?  Let's talk about what is going on in the printing world!

What conversations are trending, and what is new?

Check out this post to find out about March's hot topics in printing!

Are you a fan of desktop computers? Want to know what's going on with desktops in the HP Support Forum?

What conversations are trending, and what is new?

Check out this post to find out about March's hot topics in desktop computing!

Want to know what's going on with notebook computers in the HP Support Forum?

What conversations are trending, and what is new?

 
Check out this post to find out about March's hot topics in notebook computing!

The story of this week is really the unparalleled success of EXPERT DAY, an event that took place for 24 hours beginning at 7am on April 18th (Pacific Time).

The great thing about the HP Support Forums is that there are always Experts hanging out answering questions and fixing problems.  On Expert Day though, we FLOOD the forums with HP Experts - these are engineers and many other technical specialists taking a break from their day jobs to assist members with their computing and printing questions online. 

This Expert Day, we had the most Experts we have ever had participating, and they hailed from every region worldwide to provide 24 hour coverage for the event.

Read on to hear what community members said about Expert Day!

March will go down in history as a truly groundbreaking month in the existence of the HP Support Forums! 

We held our first ever face-to-face HP Social Support Summit with many of our top Experts attending.  It was such a pleasure to finally meet these talented individuals in person. 

The passion that these Experts share for this community is inspirational, and it was fantastic to experience the knowledge sharing that occurred during the conference.  Our hope is that these learnings will have a lasting positive impact for the HP Support Forum and its members.

As is our monthly tradition, it is now time to reveal the two members, one newbie and veteran, who have made their mark on the forums during the previous month. 

HP's 7 language Consumer Support Communities have been growing at an astronomical rate since they were launched, just a couple of years ago.  It is so tremendous and INSPIRING to see how many members now contribute regularly to the HP Forums and in other social media venues.  We've explored many ways to reward and thank our top Experts.  These individuals are so dedicated, helpful, passionate, friendly, and they really Make a Difference in the lives of so many HP customers.  These Experts continue to share their vast knowledge and expertise, showing incredible commitment to this Community and to HP.

We decided that the very best way to celebrate these extraordinarily talented Experts would be to escape from the virtual world for just a moment. 

Read on to learn more...

Want to know what's going on with printers in the HP Support Forum?  Let's talk about what is going on in the printing world!

What conversations are trending, and what is new?

Check out this post to find out about February's's hot topics in printing!

Are you a fan of desktop computers? Want to know what's going on with desktops in the HP Support Forum?

What conversations are trending, and what is new?

Check out this post to find out about February's hot topics in desktop computing!

Want to know what's going on with notebook computers in the HP Support Forum?

What conversations are trending, and what is new?

 
Check out this post to find out about February's hot topics in notebook computing!

As the wild popularity of sites like YouTube have proven, video is an incredibly powerful communication medium, and it's also a becoming a hot trend in support.

Did you know that HP has its own YouTube support video channel, with a variety of help videos, all designed to clearly answer your computing and printing questions?  If you're having trouble making a post or registering on the HP Support Forum, there are even videos for that.

In our post of the week, we feature a string of ePrint videos - keep reading to learn more.

Even with Leap Day, February was a short month, but there was still a great deal of activity happening in the HP Support Forum!  There were many questions answered and problems solved, and the Community continues to thrive and grow.

 
Every month we feature two members who have really made a difference in the previous month. Looking back at February, we'll introduce you to a veteran Expert and a new forum member.

Want to know what's going on with printers in the HP Support Forum?  Let's talk about what is going on in the printing world!

What conversations are trending, and what is new?

Check out this post to find out about January's hot topics in printing!

Are you a fan of desktop computers? Want to know what's going on with desktops in the HP Support Forum?

What conversations are trending, and what is new?

Check out this post to find out about January's hot topics in desktop computing!

Want to know what's going on with notebook computers in the HP Support Forum?

What conversations are trending, and what is new?

 
Check out this post to find out about January's hot topics in notebook computing!

When you need customer service support from a company, whether it's phone or online chat, how long do you typically wait for help?  10 minutes?  20?  30?  Sometimes even a whole hour, right?  I once waiting on hold for 45+ minutes just to order a part for my broken doorknob.

Well the Consumer Support Forum might just be the best way to go, because often, an answer will be given in just a couple of minutes... in true Disney's Speedy Gonzales style! 

In this week's showcased post, we'll see an example of just that - an answer was received in only 6 minutes.  Continue reading to learn more.

The highlight of January on the Consumer Support Forum was definitely Expert Day.  This was the biggest Expert Day yet, with more than 200 Experts answering questions on the boards. 

Hopefully everyone enjoyed themselves and got their questions answered.  If you missed it, don't worry, there are always Experts solving problems on the boards (so go ahead... post!).  Our next Expert Day will happen in April, so keep your eye on this post for details as they are available.

As part of the Best of January, it's now time to showcase two of our standout members from the last month.

Did you know you can print more than just regular old documents on your HP printer?  We all know that printers can be used to print labels or photos or letters or bank statements, but what else can they do?

This week we highlight a post where a crafty forum member asks how to do just that.

Read on to learn about printing iron-on transfers and more.

Want to know what's going on with printers in the HP Support Forum?  Let's talk about what is going on in the printing world!

What conversations are trending, and what is new?

Check out this post to find out about December's hot topics in printing!

Are you a fan of desktop computers? Want to know what's going on with desktops in the HP Support Forum?

What conversations are trending, and what is new?

Check out this post to find out about December's hot topics in desktop computing!

Want to know what's going on with notebook computers in the HP Support Forum?

What conversations are trending, and what is new?

 
Check out this post to find out about December's hot topics in notebook computing!

One would think that with all of the holiday celebrations and vacations in December, that the HP Support Forum would be fairly quiet.  That is definitely not the case.  As people receive new HP products as gifts (or gifts to themselves!), this Community becomes a great place to turn to for answers to questions they may have.

This good cheer continues into January, as we hold our first Expert Day of 2012 on January 11th and 12th.  You can learn more about the event by checking out this page.

It's now time to introduce you to two of our members who excelled during the past month.  Keep reading to find out who they are.

Uh oh!  Spill water on your laptop?

Perhaps you left it out in the rain. Or maybe your toddler spilled her sippy all over it.  Or, maybe it accidentally fell into a toilet?  Hopefully not, although I hear this happens with cell phones all the time!

Well, more than likely, if your PC has been drenched with water, it's probably "hosed," but don't despair, because there are some steps to try that may work for you.  Read on to learn more in the post of the week.

This is the time of year that for many is characterized by a wonderful spirit of giving. The showcased post of the week is a perfect example of that generosity and sharing that we all love so much. 

This collaboration is what ultimately makes the HP Support Forum such a great community and is why more and more members are returning as their first choice for support and advice on their HP products.

Want to know what's going on with printers in the HP Support Forum?  Let's talk about what is going on in the printing world!

What conversations are trending, and what is new?

Check out this post to find out about November's hot topics in printing!

Are you a fan of desktop computers? Want to know what's going on with desktops in the HP Support Forum?

What conversations are trending, and what is new?

Check out this post to find out about November's hot topics in desktop computing!

Want to know what's going on with notebook computers in the HP Support Forum?

What conversations are trending, and what is new?

 
Check out this post to find out about November's hot topics in notebook computing!

Let's talk about printing with Airprint!  Do you want to use your iPad to print to your wireless enabled HP printer? 

Well it's definitely possible, and it makes things so much simpler than having to first transfer the document from your tablet to your computer.

In this week's showcased post, you can learn how to setup Apple's AirPrint over a wireless network.  It's really very easy.  Read on to learn more...

In November, all of us who work on the HP Support Forum were busy with a flurry of background projects to prepare for the unveiling of our new look, which happened last week.  If you have any comments or issues with this new look, we've set up a special board where you can post your questions.  

We also announced the date of our next Expert Day, which will begin at 7am PST on January 11th.  If you've never been to an Expert Day we flood the boards with HP Experts who are here to answer whatever questions you may have about your HP product.  We always have Experts in the community, but on Expert Day there are more than 200 participating!  To learn more about the event, click here.

Now it's time to recognize two members of our Community who really stood out during November.

Have you ever found yourself in printer insanity?  Print jobs not cancelling out properly, printing when you don't want them to,  printing, printing, printing, forcing you to yell, "STOP PRINTING!"

Yes, it had happened to the best of us.  It's frustrating.

This week, we highlight a post that should help resolve many of these "crazy printer" moments.  Hopefully this tip will prevent most of us from having yet another verbal altercation with an inanimate object.