Best of the Community Blog
The month of January is over. This year has started with a high momentum as just in the first month our forum had more than 6.3 million visitors. 18 thousand new topics were created in an effort to get answers for HP unit related queries and at least 2,400 of them were solved.
Our experts contributed more than 17 thousand posts in an effort to answer this month’s queries and solved more than 1,600 of them. Although we are grateful to all of them, we want to specially recognize 2 experts this month.
Our top contributor for January is once again, Paul Tikkanen. Whether it’s the end of the year or the beginning, Paul is always here helping fellow community members.
He contributed 1293 posts, out of which 225 were solved. He received appreciation from 394 people in the form of kudos.
Here are a couple of comments showing their appreciation to Paul.
‘Thank You’ Note 1: It worked very good, I am happy for that and how fast you responded to my problem is say...Thank you.
‘Thank You’ Note 2: Mr. Paul you're the best! Thank you very much! It worked just like you said... saved my neck! Wife will be very happy now... hahahaha...!!!
We also want to recognize Banhien for his grand efforts to help our customers in the forum. He wasn’t very far behind from Paul in numbers either.
Banhien created 1084 posts this month and solved 169 of them. 337 people really appreciated his help and gave him kudos in return.
Here are a couple of thank you notes from customers he helped:
‘Thank You’ Note 1: Thank you for your help. All is now well. Thank you again.
‘Thank You’ Note 2: Thank you so much. For someone like me who was not born in the tech generation, your reply was a life saver. I spent an hour looking for a manual and the solution, so thanks.
Finally, we want to give a shout out to all our community members, expert or not, as they are the pillars of this community. Here is a sampling of the feedback we received from HP Support Forum fans in January.
You da man. Man of the hour. - Arlen_Bales
Thank you! Perfect solution! - indigo302
Tried to click the thumbs up to give you kudos but it said I was too late. So... KUDOS KUDOS KUDOS KUDOS! - SunnyCat11
It works. Thanx so much. You are awesome. HAGD. - bluemax_2667
Absolutely Spot On! Give that man a ceegar... Was ready to take this back to where it came from in the morning. Quick couple of minutes work with the correct information solved it. - Corkmeister
YOU ARE AWESOME!!!!!!!!!!!!!!!!! I wish I knew where you lived cause I owe you a beverage of your choice! THANK YOU THANK YOU THANK YOU!!!! - ChicagoNev
Thank you for being in this forum & helping out fellow members… and thanks for reading this blog. Have a good day!
Happy new year to all our awesome Forum folks! I hope the holidays have been great for everyone.
Our forum didn’t rest even in the holidays. The month of December saw almost 5.7 million visitors coming to the forum with their issues and concerns on their HP units. About 17000 new topics were created and our fabulous experts helped in solving around 2300 of them.
This month the efforts of most experts have been so evenly matched, that it’s hard for us to pick a few best. So, we will be acknowledging only one expert who has made the most contributions.
As you may have already guessed, the top contributor for December is Paul Tikkanen. Like every month, he put a lot of effort in helping fellow community members as he made a huge 1465 posts this month. 242 of those posts were solved and 346 people expressed their appreciation by giving kudos.
Here are a couple of comments showing their appreciation to Paul.
‘Thank You’ Note 1: It worked, I am very thankful for your help sir, thanks again for your time, have a good new year.
‘Thank You’ Note 2: Worked perfectly! Thanks a ton!
Expert or not, our forum runs because of our community members, who are always glad to help out each other. As the new year commences, we want to give a shout out to them as well. Here is a sampling of the feedback we received from HP Support Forum fans in December.
YOU ROCK... THANK YOU SOOOOOOOO VERY MUCH... - momma67125525
Worked perfectly! Thanks a ton! - Branden0925
Fantastic Paul!!! its fully resolved now, thanks a million. - samuellie
Thanks a million just done what you said and it's now working. Top drawer, Have a Happy Christmas! - Dampproofer
holy crap, ur a genius! AWESOME....... Thumbs UP. - michaelg210
Thanks a million! So in my case the reinstallation was a right solution! Thank you for the help! - alenachikur
A new year has come and our community has started another exciting journey. In this journey, we welcome everyone - our existing fellow community members and our new guests – because without you there would be no forum.
Happy new year to all of you once again!
English HP Consumer Forum had its 6th birthday in November. It seems like just yesterday when our Forum started and had more than 3000 members just in its first month! And now after 6 years, we have a family of more than 1.1 million users – a nice birthday gift in itself.
This family is always welcoming visitors as over 5.5 million people visited the Forum this month and more than 16 thousand new topics were created. Like always, our experts stepped up to help as many users as they can, solving at least 2 thousand topics.
Out of all the experts, here are the 2 people we want to acknowledge specially this month for their grand contributions.
Our star expert Paul Tikkanen is again leading the scoreboard this month. If you read this blog every month, then you already know Paul well and this should not be a surprise to you anymore.
For our new readers, here’s a little summary of Paul’s contribution. Paul made a smashing 1281 posts and solved 203 of them. He received 277 kudos as appreciation for his help.
Here are a couple of comments from the people he helped.
‘Thank You’ Note 1: You legend Paul! Thank you so much for your help and quick replies.
‘Thank You’ Note 2: Thanks, you are amazing! So quickly too! Wifi and bluetooth working perfectly now.
This month’s special recognition goes to our top problem-solver DavidPK. He solved 231 issues in November, which is the highest among all experts this month.
Some of the people he helped thanked him by giving 260 kudos. Others were a little more expressive. Here are a few comments as example.
‘Thank You’ Note 1: OMG THank you so much, you are a genious!!!
‘Thank You’ Note 2: You are a life saver. Many thanks!
Although we just recognized 2 experts in the blog, we want to acknowledge our community members who keep the Forum lively. Here is a sampling of the feedback we received from HP Support Forum fans in November.
Thank you BH. Although I can't try this until I get the cable, I now know where it goes. You made my day. - Skyryde
Thanks very much for your help and quick replies, I appreciate it. Especially from a volunteer! - cathedrals
I wasnt expecting a major difference just something that will work! Thanks for your time and patience. J - WoWConnor
Thank you very much!!!! I am so happy I solved this problem thanks to you!!! - mariatsvet
Best answer/reply I've seen on this forum! Thanks for the straight answer. - Jt-Haz
Thank you very much. that did take care of the problem. All of the links you provided were just what I needed. Have a nice night and thank you for your time. - sl43
December is here and most of our community members have already started planning for their holidays. In that spirit, on behalf of the HP Consumer Forum family, I wish everyone very happy holidays in advance! See you all in 2015.
Time passes, months go by, technologies evolve and replace their old selves… but the Forum doesn’t grow old, at least not by its sprit. It still has the same rush of customers swarming through its boards, trying to get help for their HP products and the same enthusiasm of the forum experts jumping in to help them, maybe even more than before.
Take October for instance; More than 5.8 million customers visited our forum this month and created over 16 thousand new topics. The experts maintained their momentum by creating more than 19 thousand replies and solving around 2,000 topics.
In the October edition of this blog, we want to specially acknowledge the efforts of three people who went an extra mile to help the community members.
The best of the month blog isn’t complete without Paul’s name in it and Paul doesn’t disappoint the readers this month either. He is still the reigning king of the contributors’ leaderboard.
In October, Paul contributed 1246 posts in the Forum and solved 206 of them. He made a lot of fans, as 346 customers appreciated his help by giving him kudos. Here are a couple of comments from his fans.
‘Thank You’ Note 1: Thank you from the bottom of my heart. I've been trying to resolve this problem for the whole day.
‘Thank You’ Note 2: THANK YOU SO MUCH!!!!! A solution that finally worked!
The first person we want to recognize this month is ManjunathTech. He is a committed individual and terrific Expert, who recently inspired quite a few people to join the expert family. Learn more about him in this article in the Expert Portal section.
Manjunath made an impressive 639 posts this month, out of which 55 were solved. He received 147 kudos as appreciation and also some wonderful thank you notes. Here are a couple of them.
‘Thank You’ Note 1: It is working and I am so happy now. Thank you very much for your assistance.
‘Thank You’ Note 2: I must say, you response was not only fast, but also EXTREMELY helpful!! Thank you so much!
The other person we want to specially recognize this month is KNRK. He is a very new member of our community, joined just a few months back and is yet to become an expert. However, what he may lack in experience, he sure makes up with his sheer energy and passion to help customers.
KNRK made a huge 1058 posts in October and solved 97 of them. He received appreciation from 204 customers on return, along with some pleasant comments. Here are a couple of the comments.
‘Thank You’ Note 1: Worked, thanks so much KNRK!
‘Thank You’ Note 2: Thank you KNRK, you are a life saver. PCI Device link worked like a charm.
Although we just recognized 3 experts in the blog, we want to give “shout-outs” for team members who keep the community vibrant and vital. Here is a sampling of the feedback we received from HP Support Forum fans in October.
Awesome! That did it. Thank you - ceilingwalker
WOO - HOOO!!!! Yes! Thank you soooo much!!! My friend bet me I couldn't get it~ sometimes not thinking of yourself as too smart is an advantage.... Thanks a thousand times!! - Mushroom-patch
Big Thanks To Mr. Expert.. Everthing Working Like Charm.... Thanks... Im Happy. - kartikpatts
You star. That saved me some money! - And1234
YOU ROCK! I installed the AMD Graphics driver and it worked! THANK YOU!!! - raeban
HP Forum is a community; it’s not just a place to solve your HP product issues, it’s much more than that. If you let it, it can also be a pleasant virtual place to hang out and to make lifelong friends. So, come to our forum some time, I bet you will like it.
It has been almost 6 long years since our forum was launched. You would think by now people would have run out of new and different issues to report here… and you would be wrong.
September saw over 15 thousand new topics where customers reported of various issues with their HP products, which over 5 million visitors read with interest. It goes without saying that like always, our experts never shied away from helping them to their fullest.
This month, one of the two people we want to specially recognize is overly familiar in this blog, while the other one isn’t familiar at all.
Although you may have already guessed it, I still will give a huge shout-out to our consistent chart-topper Paul_Tikkanen, who was again the top contributor this month. Paul made a whopping 1472 posts, out of which 255 solved customers’ issues, while he also received 424 kudos as appreciation.
Day by day, Paul’s fan base increases, which you can see by this two great examples.
‘Thank You’ note 1: Thank you very much!!!
You have no idea how many hours days and weeks I tried to figure out something for this (and made me nervous)...
So now I'm happy, thanks to you!!!
‘Thank You’ note 2: Thank you. You are a BABE!
This month’s special recognition goes to a very new member of our community, Visruth. Although he is not yet a part of our Expert club, he does not fall very far behind them with his helping spirit. In the short time he has been in this Forum, he has already made a huge contribution here and solved 381 topics.
This month he shined the most, as he made 698 posts in the forum and solved 93 of them. 173 people thanked him by giving him kudos. That’s not the only way they thanked him, as you can see in the examples below.
‘Thank You’ note 1: YAY!!! You are AMAZING, THANK YOU so much!!!
‘Thank You’ note 2: Thank you very much. Best service I have ever had.
Each month we share “shout-outs” for team members who keep the community vibrant and vital. Here is a sampling of the feedback we received from HP Support Forum fans in September.
“Worked like a charm. Save me a long phone call. Thanks!!” - CaroleMc
“This message is coming to you via wi-fi! Huge thanks, sir. You rock.” - UmchungaLocks
“Cameron, you nailed it! Pulled it back apart, and sure enough, one of them wasn't QUITE seated fully. Pushed it a little, yup, it clicked nicely, and all 16G are reading now. You rock!” - Dshedd
“Thank you so much for your awesome service DP-K! It worked!” - CoridenBryant
“Thank You, You are the Best!~!! Worked first try” - gene2314
Our forum is more than a community; it’s a family, where our members feel each other’s pain and do their best to help each other out. They also never lose an opportunity to thank the people they got help from. So come visit us… be a part of our huge family.
On Expert Day, do what Experts do. Set new records! That’s what the HP Support Forum did in August. With preliminary estimates exceeding 8 million total visits to our online community this month, we’re on track to surpass January’s record-setting combined web and mobile visits.
In fact, it’s acutely obvious that social media platforms like this one are thriving. Our web visits exceeded 250,000 per day on numerous occasions this month. The forum averaged more than 230,000 daily visits in August compared to 210,000 average daily web visits during the same month a year ago and approximately 200,000 average daily web visits in July 2014.
The month also featured our quarterly Expert Days, which attracted more than 330,000 combined web and mobile visits! The August 27–28 event at HP’s Palo Alto headquarters hosted nearly three dozen Experts who contributed to our record-setting month.
Speaking of record-setters, Paul_Tikkanen returns as the Top Contributor to the HP Support Forum in August. That makes 11 out of 12 months in which Paul has occupied the top spot among our many superb volunteer Experts.
“Well sir. You have made my day. Never have I had the pleasure of post and solved in the same day. Ever. Again, I thank you for the help and for your time.”
Paul’s Activity: August 1–30
Number of Posts: 1,377
Kudos Received: 446
Accepted Solutions: 227
This month’s Special Recognition goes to Bob_Headrick. A dedicated HP Support Forum contributor since 2008, Bob has read a whopping 700,400-plus messages. Over the past six years he has authored nearly 1,300 Solutions and received more than 4,150 Kudos for his efforts.
In addition to his work as a volunteer Expert, Bob has devoted significant time to the HP printers section. During the past year he has focused on specific technical issues with ink cartridges. He has worked with HP’s product specialists and moderators to bring time-sensitive posts to the attention of the company’s customer escalations group.
Read more about Bob and other volunteer computer technicians on our Meet the Experts page.
Each month we share “shout-outs” for team members who keep the community vibrant and vital. Here is a sampling of the feedback we received from HP Support Forum fans in June.
“Thanks to those offering solution to my problem. It seems that cleaning the rollers solves the problem as I have not had a fault in the past 2 days. Probably the real answer is to use quality paper rather than cheaper versions…. Useful Forum; thanks again.” –brianap
“Ah thank you for the help, that's quite a relief!” –pshuff
“Thank you so much — excellent help — just what I needed.” –Mike
“Thank you very much! I tried reinstalling the drivers and I can now disable the touchpad!” –AnsonD
THANKS VERY, VERY MUCH…THAT'S ALL I WANTED TO KNOW. –Henry69
Thanks Jon! Once I installed the app it worked perfectly and I can now print from my printer! - wsquared123
“It’s your community. Keep it healthy. Help it grow. Watch it prosper.”
It’s a common occurrence. You’re in the audience at a rock concert, jazz club or orchestral recital and the sound system doesn’t work. An anxious singer or musician taps her microphone…to no avail. Invariably, an alert technician leaps forward, jogs across the stage, fiddles with the A/V system and…Voila! The sound comes on with a high-pitched whir.
Like concert audio technicians, HP Support Forum Experts are backstage heroes. They ensure everything stays up and running for our highly valued participants, who make tens of millions of web and mobile visits to the HP forums each month.
Our lead problem-solver in July was DavidPK, who joined the HP Support Forum in September 2010. Since then, he has amassed an impressive tally. He has read more than 51,000 messages and posted nearly 31,000 replies. He has authored upwards of 4,560 total Solutions and received almost 9,000 Kudos for helping community participants resolve their computing problems.
Those familiar with DavidPK know he’s extremely active on the Lockups & Freezes boards. He’s eager to assist people in getting their desktop PCs, notebooks and tablets back to peak performance. This recent post (in French) explains why DavidPK, who resides across The Pond, is beloved by HP Support Forum participants around the globe.
For the month of July, he received 309 Kudos and was credited with 248 Accepted Solutions.
This month’s Special Recognition goes to two notable Experts: a Volunteer and an HP Employee.
The word venerable comes to mind for old_geekster, who refers to 1984 as the date he got hooked on personal computers. A veteran volunteer on the HP Support Forum, old_geekster joined the boards six years ago. He is patient and generous with his time, as his total stats reflect. Since 2008, he has replied to nearly 9,400 posts and received more than 2,700 Kudos.
Recently, old_geekster has been revving up the forum and cooling down anxious participants. During the past six months he has read a whopping 26,842 messages and responded with 1,901 posts (as of July 30). He has spent more than 27,000 minutes online and received 272 Accepted Solutions for his qualitative efforts.
One of many veterans who joined the HP Support Forum in 2008, Miles is a well-recognized product Expert and leader in the printing group at HP. In fact, he is our “go-to-guy” for many of the toughest questions we encounter in the printing realm.
Miles works behind the scenes to ensure all forum Experts receive detailed product information and documentation support to help them answer community participants’ questions. He communicates regularly with HP Support Forum volunteers, moderators and managers and conducts weekly meetings to resolve complex printer issues. In addition to staying abreast of HP printer updates, Miles provides forum Experts with backstage product support, educating them about new technologies on the horizon. He also participates regularly in our quarterly Expert Days.
Each month we share “shout-outs” for team members who keep the community rocking and rolling. Here is a sampling of the feedback we received from HP Support Forum fans in July.
“OMG MY FINGERPRINT SCANNER is finally working. THANK YOU. I really appreciate it!! If I could see you I would buy you a glass of beer or coffee or anything!! Been trying to solve this problem for a long time! Thank you so so so very much! I fixed everything. I restarted my laptop and everything is just perfect!!! I hope good things happen to you and I wish u the best of luck!!” -Boki_17
“The scan dr. did not fix the problem. But it did show me that is was hardware problem. Printer is 9 years old so not surprised. I was impressed by HP service with this problem. This is a great feature for your product. I will get another HP printer for sure. Thanks for your time; much appreciated.” -Rocco13
“You are AWESOME!!! The video gave you an extra 999 points on the awesome scale! Thanks! You are truly awesome at what you do!!!” -panjok2
“Thank you so much for your help and patience!” -wcd16
“I went into the services msc and stopped the printer and deleted the job. Now my printer works perfectly like it always did. Thank you so much for all the help. Love my HP printer and PC.” -CherokeeSummers
“Thanks a lot, you are my savior, lol. Thanks buddy.” -Deepak5290
“Thank you for rapid response and solution, and I am glad you are on this forum. I expected only to see the best of people here and was right. Good day to you.” -cumpaq-shakur
07-28-2014 07:41 AM
“Thanx a million! All seems to be well now! Great help! HP FTW [for the win]. -VianDaniel
June and July are World Cup months across the globe. That means a bit less online traffic and a lot more soccer — or futbol, as it is known in most countries.
Although this is the English-language HP Support Forum, June offered daily reminders of just how international this community has become. In addition to our experts and participants in the Far East, throughout Europe and the United Kingdom, we have a very strong presence in Canada as well.
As the Support Highlights that follow reveal, English-speaking community members — from Nova Scotia to Africa — are engaged with HP’s forums each day.
I’d like to take this opportunity to congratulate Ciara_B. Ciara was recently recognized by HP management for her contribution as “a staunch ambassador of the HP brand.” She was honored with an award that is given only to a handful of employees each quarter — out of more than 300 nominees.
Recognized as an advocate for assisting customers with specific product issues, Ciara set up the “Ink, Toner, Cartridge” board within the HP Forum that enables participants to find online solutions. Ciara_B, who has spent nearly 150,000 minutes online as an Expert, has received approximately 450 Kudos for her efforts over the years.
Who’s numero uno? In any language, Paul_Tikkanen is once again the Top Contributor to the HP Support Forum. That makes 10 straight months Paul has received the number-one ranking among our volunteer Experts.
Paul’s Activity: June 1–30
Number of Posts: 1,294
Kudos Received: 361
Accepted Solutions: 227
As we say on the West Coast, Dude!
This month’s Special Recognition goes to Huffer. His outstanding participation numbers in June placed him second among Volunteers, overall.
As you’ll discover from his mini-profile on our Meet the Experts page, our man Huffer is an attorney. Not surprisingly, he’s rather adept at examining the inner-workings of computers. Community participants who exchange notes with him will quickly discover that Huffer is quite knowledgeable about video-graphics cards. In fact, he has helped many “gamers” work through their board modifications and upgrade quandaries.
As a thought leader, Huffer subtly leverages his legal expertise when helping fellow volunteer Experts understand the ramifications of assisting people with a wide range of sensitive issues.
As they say in soccer, “Sometimes the best offense is a great defense.”
Each month we share “shout-outs” for team members who keep the community rocking and rolling. Here is a sampling of the feedback we received from HP Support Forum fans in June.
“Hello Friend [
“Many Thanks for all the advice [
“Kudos to HP and everyone who put this support forum together…. All of this support puts HP on the top of my list when it's shopping time for a new printer. For you [
May was a successful “mashup” month in the HP Support Forum. In the broadest sense, “mashups” bring together the best ingredients. Certainly our volunteer Experts do just that on a routine basis.
In fact, May was a particularly smashing month for solving problems on the HP Forum as we hosted our quarterly Experts Day. It was another active 24-hour marathon help session, with nearly 230,000 messages posted, 487 Kudos given and 196 Solutions awarded by community members on 5/14/2014.
In keeping with the “mashup” meme, we’re introducing a new feature in this month’s blog. “Support Highlights” serves up just a few of the most inspiring quotes from community members who took the initiative to cheer our volunteers this month. Please let us know what you think of this new addition to the Best of the Month Blog by posting a comment of your own.
For the ninth month in a row Paul_Tikkanen is the Top Contributor to the HP Support Forum. Paul’s monthly stats are always impressive, but it’s his consistency that creates such a winning formula. A quick glance at Paul’s statistics shows 500 pages of posts in which he has participated since 2010, comprising more than 400,000 read messages over the years.
Tenacity and follow-through are Paul’s special ingredients, as this post demonstrates: “Paviilion-15-g019wm downgraded to Win7-64-need drivers!” The two-page thread reveals how Paul consistently gets to the heart of each matter, asks pertinent questions, provides useful information (and links when appropriate), shows patience and tact — all while identifying personally with every participant.
Paul’s Activity: May 1–30
Number of Posts: 1,221
Kudos Received: 325
Accepted Solutions: 226
Best of the Month
Best of the Month goes to Dragon-Fur. Anyone familiar with the various volunteer Experts on the HP Support Forum recognizes their wide-ranging personalities.
A registered volunteer for more than five years, Dragon-Fur is a pleasant consensus builder who goes the extra mile to help people, even if it means reaching out to other Experts when encountering an issue that needs the proper attention of the full community. An Associate Dean with nearly 100,000 read messages, Dragon-Fur is equally comfortable in the notebooks and laptops sections as in the HP printers categories.
“Fingerprint Driver & Software” offers one example of Dragon-Fur’s meticulous style, ongoing quest for the right answer to each technical challenge, and dedication to assisting community members.
“Thank you [surfaceunits] for your prompt reply and the links giving details of how to restore the system in different ways…. Hopefully anybody else reading this will look at the whole thread. Thank you again for all your help.” –Mike-01
“Thanks a lot ShlomiL, it works and you made my day.” –gweilo2014
“Manjunath, Thank you for your prompt and informative replies. Worked out great. :-)” –newtech
Spring is here, and the the landscape is changing. We have made some changes too.
1) Check out the “My Account” link under your screen name in the right hand side of the home page. You can tailor your experience by choosing how you want threads to display, create a daily digest of news you want to follow, and much more.
2) Gone is the old kudos star button. We replaced it with a thumbs up button. We want to make the button more recognizable in hopes that you will give thanks to others who provide good answers. Click it today!
Since almost half of the answers come from HP Experts, it should come as no surprise that Paul_Tikkanen is our Top Contributor for the 8th straight month!
A retired U.S. guardsman, Paul recently reflected on his past professional experience. We asked him how the Coast Guard and Red Cross prepared him for his role as a top HP Expert.
“Good interpersonal skills are an asset when communicating both orally and in writing to a diverse audience,” Paul explained. “One of the catch-phrases in the U. S. Coast Guard was ‘attention to detail.’ Paying attention to the details helps me to formulate the best course of action toward resolving the problem as quickly and efficiently as possible.”
Paul truly cares about getting you answers as quickly as he can so that you can get your product back up and running. He adds clarity to posts and brings conversations that are headed in the wrong direction back on track.
Paul embodies what this community is about. The more ideas and solutions in the community, the richer it becomes. It isn’t just the person posting the question that gets help; it is all the people who read it. And, with over 2,000 views per solved thread, that is a lot of people.
Thank you Paul!
Best of the Month
This month’s Best of the Month goes to REO51ST.
Since joining the HP Support Forum in July 2011, REO51ST has received more than 1,300 Kudos and credit for authoring nearly 200 total Solutions. He has posted almost 4,150 messages, read 74,626 messages and replied to just over 4,100 posts.
One of the many volunteers who traverse the boards daily, REO51ST has a prolific record of answering bios questions, helping others get their notebooks, PCs and laptops powered up quickly and running smoothly.
His “spot-on answer” style can be observed in this thread, originated by someone interested in upgrading their PC processor. REO51ST’s solution provided detailed data and a link to assist with finding additional information.
Thank you REO51ST. Our community is richer because of the thoughtful answers you share.
Spring has many cultural connotations throughout the world — rejuvenation, revitalization and renewal come to mind. The HP Support Forum team spent the month of March revitalizing its commitment to building a superb technical support community.
In March 2014 the HP Support Forum saw more than 7 million total visitors, including nearly 1 million from mobile devices, a monthly increase of about 400,000 mobile visits from March 2013.
Our Experts have worked hard this month to provide accurate support content in a timely fashion.
One of the HP Support Forum’s most prolific problem-solvers is Dean Paul_Tikkanen. For the seventh month in a row, he is the Top Contributor. His personal numbers stood at the top of the monthly metrics list: 1,504 total posts, 383 Kudos and 263 solutions (March 1–26, 2014).
A forum volunteer who worked in personnel for the Red Cross after serving two decades in the U.S. Coast Guard, Paul has become an anchor in the community. As part of our spring-cleaning efforts to locate and address unread posts, we came across this thread on wireless networking. It originated two years ago and has now been viewed by more than 14,000 consumers.
Best of the Month
All good people have one thing in common. They solve problems. In the spirit of resolving issues and encouraging HP Support Forum volunteers to pitch in, our Best of the Month recognition for March 2014 goes to two community veterans.
RasterBlaster, who started posting in 2008, and Wes_Notebooks, a five-year veteran of the HP Support Forum, deserve recognition this month for their dedication to improving HP product-support documentation.
Professor RasterBlaster and PhD Student Wes_Notebooks are both part of HP’s content group. In their roles with HP, they are focused on improving product documentation, ensuring HP product specifications are up to date and accurate. They are dedicated to finding missing product-support information and clarifying any ambiguities that may arise within the HP Support Forum community.
To that end, RasterBlaster and Wes_Notebooks spend substantial time on the forum’s internal boards communicating with HP Experts to identify issues pertaining to missing or unclear product documentation and working to improve the customer experience by clarifying content and getting information back to the community as fast as possible.
In case you missed it, Phil saw his shadow on Feb. 2. That’s Groundhog Day here in the U.S. Phil is the legendary critter from Punxsutawney, Pa. He pops up annually to determine whether spring will come early. This year, Phil’s shadow told him spring would arrive late, which may explain the strange weather we’re having here in the U.S.
Not to mix our metaphors too much, but February 2014 marks the hottest Groundhog month in the history of the HP Support Forum.
How cool is that!
HP Support Forum Traffic, which has been climbing steadily during the past 12 months, was up by nearly 1 million visits (year-over-year) from February 2013 through February 2014.
Web visits to the HP Support Forum reached about 6.1 million. Combined with rising mobile visits in February ’14, total visits to the Support Forum exceeded 7 million this month. That represents an increase of more than 16 percent from February 2013, when a total of 5.9 million visits were recorded.
In a dramatic nod to the increasing significance of mobile computing, the HP Support Forum’s 850,000-plus mobile visits in February comprise a whopping 51-percent increase from the same month in 2013, when 551,000 mobile visits were recorded.
As a retired U.S. Coast Guardsman, Paul_Tikkanen is familiar with sudden changes in weather conditions. While we don’t expect him to answer the question of why flowers are blooming earlier every year, his technical expertise about all things related to HP computers, printers, peripherals and various supporting platforms makes him infinitely qualified to greet our steadily increasing record number of visitors to the site every day.
Like Phil the famous groundhog, Provost Paul is once again February’s top problem-solver on the HP Support Forum. (For more about our ranking structure see HP Support Forum Ranking Overview.)
Last month, Paul debuted his now almost-famous personalized caricature. This month, he added to his steadily rising solutions and kudos counts. Once again, Paul’s numbers stood out at the top of the monthly metrics list.
To place his numbers in perspective, this month we’re offering a glance at Paul’s historic numbers.
Combined Total Posts – 34,000-plus
Total Kudos Received – 5,900 and counting
Total Solutions Authored – Over 3,678
On any given day, at any given hour you’ll likely find Paul calmly guiding someone through technical questions ranging from sophisticated graphics drivers and chipsets to disabled wireless networks and deactivated audio connections.
In February, we were particularly impressed with Paul’s commitment to helping HP Support Forum participants resolve their challenges with various Windows operating systems. This particular post is an excellent example of his step-by-step detailed instructions and steady-as-she-goes style. He also shows excellent follow-through. Or is that just Paul’s shadow checking back with forum participants to make sure all is well with their HP systems?
Best of the Month
Our special recognition for February 2014 goes to DavidPK, who is Alert and Patient, Adroit and Persistent, Astute and Polite.
There is something reassuring about encountering David’s participation in a thread within the HP Support Forum. Anyone who lists notebook “Lockups, Freezes & Hangs” as his favorite technical challenges has to be considered a Triple-AP problem-solver.
As supporting evidence that he exhibited a phenomenal success rate in February, the monthly metrics consistently show 30 percent of David’s posts result in accepted solutions. Like all of our HP Experts, his follow-through is superb.
A quick glance at one of David’s recently solved threads about how to re-engage a disabled keyboard on an HP ProBook laptop demonstrates why he is worthy of special recognition, not only in the past month, but on a daily basis.
As David signs off in the aforementioned thread, “All the best.”
How cool is that?
Welcome to the latest Best of the Month blog as we celebrate the “Year of the Horse.”
HP Support Forum participants galloped into 2014 with more than 7.1 million visits during the month of January. This represented a substantial increase in traffic from the previous month, when 6.5 million total web visits were reported.
Our dedicated experts embraced the ancient tradition of helping others, as evidenced by the net total number of Kudos given by Support Forum visitors. More than 4,600 Kudos were awarded throughout January 2014, as compared to 3,712 Kudos given during the 31 days of December 2013.
Although all of HP’s top experts rode into the New Year determined to help customers with technical solutions, one expert was back in the saddle — again.
Paul_Tikkanen says he enjoys solving problems. It shows. One of the most recognized experts within the HP Support Forum, Paul now has a personalized caricature — so people can place a friendly face with his name.
That’s a good thing, because Paul looks like a winner again this month. In fact, January 2014 was the fifth month in a row the provost-level HP expert received this honor. (For more about our ranking structure see HP Support Forum Rankings.)
Once again, Paul’s numbers stood out at the top of the monthly metrics list:
Total Posts = 1,687
Kudos = 296
Solutions = 242
Paul consistently strikes a balance by providing in-depth information and offering concise answers to common questions, with straight-forward tips that address everyday challenges. This link to one of Paul’s recent solutions proves that some of the best answers are also among the simplest. At the end of the day, however, there is no substitute for hands-on knowledge. Read Paul’s profile (here) and you’ll discover he has lots of technical experience, with a history of helping others solve problems.
Best of the Month
In case you haven’t noticed, the HP Support Forum is “powered by Lithium,” the software program that enables HP customers to interact with computer enthusiasts from around the globe 24/7; but it’s the people at Lithium we wish to recognize in February’s Best of the Month.
So, hats off to the Lithium Moderation Team — SedonaF, OrnahP, KittyK, MrMatthew, SandyD, Antonius_L, MC_Remington and ShaunMN — for their dedication to the HP Support Forum. Thanks to these individuals, who have routinely maintained the discussion boards, the forum has evolved into a dynamic, healthy community.
The Lithium Moderation Team has consistently demonstrated devotion to the forum with day-to-day thread monitoring, weekly metrics reporting, post escalation management and hands-on customer-to-expert care.
In particular, SedonaF deserves kudos for her remarkable efforts at shaping the forum into a vibrant, open community that is also a solutions-oriented locale for HP customers. Sedona has been a member of the Moderation Team since its launch in 2008. Although this was her first technical community venture, over the past five years Sedona has proved she is an adept problem-solver who has overseen the expansion of the entire staff of HP Support Forum moderators.
A very happy 2014 to all of you!
The last month of 2013 went pretty busy for the community as always. More than 5.4 million people came to the forum this month asking for help with their HP products.
Although it was a month of holidays, our Experts didn’t step away from helping our community members. We thank them for their spirited contribution. There are 2 experts, who we want to thank this month specifically for all the help they provided to our community.
Our top contributor for December is:
Paul liked his top contributor badge so much, that he decided to keep it this month as well. Yes, for the fourth time in a row, our top contributor is Paul_Tikkanen!
This month, Paul was in a high holiday spirit as he contributed a massive 1,329 posts. 175 of those were solved, and 226 customers thanked him by giving him kudos.
To read more about Paul, visit his blog page. Here’s a little example of this community’s appreciation towards Paul.
For December, the best of the month title goes to:
PeaceLily is relatively new in our community, but in no means any less contributing than the others.
She is focused in supporting the community and our experts with content and questions on our new tablet products. Whether it is information on compatibility, enabling functionalities, documentation clarifications or forthcoming updates, she is always ready to help.
This month she went the extra mile by working spiritedly through the holidays to support our customers and experts. Here’s a post to PeaceLily from a member of the community, thanking her for her help.
Keep reading this blog to know more about our fabulous experts . A very happy new year too all of you again.
Our community turned five this month! More than 5.4 million people came to the forum this month to ask questions and get answers.
Our experts helped our fellow community members and provided approximately 25% of the answers on the community. These Experts do this in their free time and we want to thank them all for their dedication to help others. Out of all the experts, there are two who we wish to thank specifically this month.
Our top contributor for November is:
Paul has done it again. He is the defending champion of the top contributor badge for 3 months in a row!
Paul contributed a massive 1,010 posts this month. 151 of those were solved, and 165 customers thanked him by giving him kudos.
To read more about Paul, visit his blog page. Here’s a short and simple post, expressing what we all feel about Paul.
For November, the best of the month title goes to:
Cheryl has been in our forum since the very first day and has been one of the top contributors throughout the 5 years.
Cheryl takes helping others personally and will spend hours working with people to get them back up and running. In one case, she helped a father trying to recover family photos off a dead hard drive. The mother was quite ill and the family desperately wanted to recover the baby and childhood photos of their 4 year old daughter. Though it took a great deal of work, Cheryl saved the family photos. This thoughtful and positive outlook infuses everything Cheryl does on the community. She has also helped improve HP documents, manage streams of irrelevant and profane posts, and escalate issues and customers who need additional attention.
Here’s a post to Cheryl from a member of the community, thanking her for her help. We agree. Cheryl is a life saver.
Keep reading our blog every month to find out how our experts provide their unending help to our community. Happy holidays to everyone!
More than 6 million people came to the forum in October to get help. As always, our experts were more than eager to reach out to them, offer their friendly support, and bring thousands of more solutions to our community.
It takes a village to assist such a huge community as our forum and we want to thank all our experts for their continuous contribution. However, there are two experts we want to thank specifically this month.
Our Top Contributor for October is:
This is the second month in a row that Paul has been the top contributor. Paul enjoys solving problems and helping out the fellow community members.
Helping out people is something Paul started much earlier, during his job in the US Coast Guard and later in the American Red Cross. Then in 2007, he brought that habit to the HP community, when he joined HP Business Support Forum.
To read more about Paul, visit his blog page. Does the work make a difference and impact people’s lives? Both HP and Feather_19 think so.
For October, the Best of the Month title goes to:
Bryan has been in our community since 2009. He loves sharing his knowledge which drives him to help the forum members.
Bryan’s love for technology is also a big part of his persona. However technology is not the only thing he loves, motorcycle road racing is right next to it in his list.
To read more about Bryan, please visit his blog page here. Here’s a post by our esteemed expert erico, which shows how valued Bryan is even among our Experts.
Tune into our blog every month and we will come back with more such stories about or fabulous Experts. Have a great day and a pleasant weekend.
We want to start the month by thanking all of our volunteer Experts for their continuous contribution to the community. Without their consistent help, our community wouldn’t be where it is today and our fellow community members wouldn’t have their millions of questions addressed so efficiently.
In September, approximately 5.5 million people visited our Forum in need of product help and support. Our Experts took it upon themselves to assist these visitors with much success!
We wanted to extend our gratitude to all of the Experts for their contributions and we want to specifically recognize two Experts for their superlative participation in the Community this month.
Our Top Contributor for September is:
Paul has been a community member for more than 3 years! Since the very beginning, he has been a consistent presence on our Forum leaderboards. This month he replied to 950 posts and solved 104 of these. He received kudos from 129 people as a thanks for the help he provided.
We can’t appreciate him enough for his humble and dedicated contributions to our Community. Not a week goes by without seeing Paul on our top contributor list! Community users who have been helped by him share our feelings of appreciation and thanks, as you can see in the post below.
For September, our Best of the Month title goes to:
WyreNut is passionate about the help he provides in the Community and is always looking at ways he can help us improve and evolve our Forum experience. He always has well thought out feedback for both users and Experts alike with a keen ability to provide feedback on changes that would benefit the entire community.
His active participation in Forum doesn’t just end there. He helps with early identification of issues and resolutions and pushes us to evolve our product support. In addition to this, he has a sharp sense of humor and positive nature which we see in so many of his posts and replies! As a peer of his stated, ”WyreNut is a hero!”
Here is a post that shows in simple words, what we wanted to say to him as well;
Be with us on this blog every month, as we will be sharing more such stories behind the real pillars of our Community.
Thank you and have a great day.
Since our community was born, it has been growing every month, especially because of our volunteer Experts supporting us with their capable shoulders. August was no exception to this.
This month, approximately 6 million people came to the Forum with questions. Our Experts pulled up their sleeves and tried their best to help as many of them as they could.
There are two Experts that we specially want to recognize and thank today.
Our Top Contributor for August is:
DavidPK joined our Forum in 2010 and since then he has been a consistent presence in our Community. He’s always eager to help whether it’s an issue with a notebook or a desktop PC.
This month he replied to 569 posts, out of which 117 issues were solved. 172 people gave him kudos to show their appreciation. Here’s a post that perfectly captures how thankful fellow community members are.
For August, our Best of the Month title goes to:
You will find Ciara_B on the printing boards as she tries to help our community members with issues regarding printing supplies. She works hard to improve our products.
She is queen of all things ink or toner related. Besides helping Forum members with their questions, she goes out of her way to share new information in the Forum to provide answers before people can post the question. Here is what one community member had to say to her in appreciation.
Thank you everyone for being a part of our HP family. We hope this encourages everyone in our community, to share their knowledge and expertise with the fellow members.
Have a great day.
July was a month of growth for our Community. 300,000 more people came to the Forum than the previous month. This means there were even more questions to answer and issues to solve.
Like every month, our Experts jumped in and tried their best to help out the 5 million customers who came this month.
There are a couple of them that we want to mention specially.
Our Top Contributor for July is:
Banhien has been here with us since 2009. Whether it’s an issue with notebooks, desktop PCs, or printers, he has seen it all. This month he replied to a massive 857 posts, solved 102 issues, and 214 people appreciated him with kudos.
No wonder people thank him with the same energy!
For July, our Best of the Month title goes to:
Bob_Headrick is one of the most knowledgeable members in the community on printing. It would be hard to argue this point as he created technology that has improved the way we use and refill our printers. He is responsible for multiple patents and has never stopped thinking about how inkjet printers could be improved.
As an active member in the community, he continues to help customers by answering their questions. While his work in the community is commendable, he is getting Best of the Month for his work in providing insights to HP to help us deliver better products.
Thank you Bob. Please keep the feedback coming. Here’s an example how much our Community members appreciate your help.
We encourage you, all our Community members, to take every opportunity to help each other. Because our community, in a way, is our family.
Our Forum continues to grow. This month, 7 million people came to our community looking for help with their HP printers, tablets, notebooks, or desktops.
Many of these visitors went back happily with their questions answered by our fabulous Experts.
In case you aren’t familiar with our Experts, they are a group of technically savvy people who volunteer their time to help others. Some of them are employees, but many of them are customers who contribute because they want to give back and help people use the technology they own.
And so we want to showcase members who made a significant difference in the forum during the month. Starting this month, we are giving two awards: Top Contributor and Best of the Month.
- Top Contributor : This award goes to the member who made the largest contribution to the community for the month with a focus on quality. We look at how often he or she posted, the number of solved threads, and the amount recognition received from other members.
- Best of the Month : This award goes to someone who goes above and beyond to help community members and HP. Perhaps he or she wrote a guide, gave great advice to HP that improved our ability to support customers or build better products, helped another member with a particularly challenging problem, or helped providing knowledge to our expert community.
Our Top Contributor for June is:
Lasvegaswireman joined our community in 2011. You’ll find him on our computing boards. In June, he solved 88 threads, received 207 kudos, and made 523 posts. Without his contributions many people would still be looking for an answer to their questions. You can see from the comment below, how much the Forum members appreciate his help!
For June, our Best of the Month title goes to:
Erico single-handedly provided 57 solutions this month! He helped a lot more people, as 140 of them came back to show their appreciation by giving him Kudos. But that’s just a part of his contributions.
He also provided valuable advice that helped improve some support content on HP’s web site.
And after all the help he offered in the Forum, it’s not a surprise that one of them couldn’t stop himself from expressing his gratitude.
Well, I could go on to ink out more about both Lasvegaswireman and Erico’s contributions, but that may not end anytime soon. So instead, I will voice my thanks by borrowing a few words from the above quote -- You rock!
And to all you members who love offering help to the Forum … keep up the good work!
I do believe the global HP Social Support Summit (#HPS3) is a friendly plot cooked up by the HP Expert extroverts to get the HP Expert introverts to step away from their notebook PCs, tuck their smartphones into their pockets, turn off their tablets, and spend some quality “face time” with everyone. And it’s working. My name tag says “Expert Blogger,” but it’s hard to find time and opportunity to write, when the schedule is so packed with engaging speakers and interesting things to learn and do!
It’s a Small World After All
HP’s Annual Support Summit is a place where experts, contributors, colleagues and partners gather together to talk about the all things social support. Last year, Liu Chao, the APJ Social Media Operation Lead in Beijing, China, created a plan to ask his girlfriend to marry him and single-handedly redefined the term “social support.”
I am so excited – in less than a month, I’ll be headed to the HP Social Support Summit in Orlando to meet with other Experts – nearly 200 HP employees and customer volunteers from all over the world who devote their own time each month to helping HP customers solve problems, use their products, and find answers to their questions in one of the seven global HP Support Forums.
Want to know what's going on with printers in the HP Support Forum? Let's talk about what is going on in the printing world!
What conversations are trending, and what is new?
Check out this post to find out about October's hot topics in printing!
Are you a fan of desktop computers? Want to know what's going on with desktops in the HP Support Forum?
What conversations are trending, and what is new?
Check out this post to find out about October's hot topics in desktop computing!
October was a fantastic month on the HP Consumer Support Forum! More than 6 million people came to the HP Forums for help, with many questions answered and problems solved.
Every month, in the Best of the Month, we showcase two members who made a difference in the forum during the month. These two members really did their part to help other members, and they are one of the reasons the forum performed so well during October.
Read on to learn who these two individuals are.
Want to know what's going on with printers in the HP Support Forum? Let's talk about what is going on in the printing world!
What conversations are trending, and what is new?
Check out this post to find out about September's hot topics in printing!
Are you a fan of desktop computers? Want to know what's going on with desktops in the HP Support Forum?
What conversations are trending, and what is new?
Check out this post to find out about September's hot topics in desktop computing!
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