Best of the Community Blog

Best of the Month – July ’14


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It’s a common occurrence. You’re in the audience at a rock concert, jazz club or orchestral recital and the sound system doesn’t work. An anxious singer or musician taps her microphone…to no avail. Invariably, an alert technician leaps forward, jogs across the stage, fiddles with the A/V system and…Voila! The sound comes on with a high-pitched whir.

Like concert audio technicians, HP Support Forum Experts are backstage heroes. They ensure everything stays up and running for our highly valued participants, who make tens of millions of web and mobile visits to the HP forums each month.

 

This month, we’re recognizing a few of our top performers with a sound “check” of our own. We’d also like to bring to your attention our quarterly Expert Days, commencing August 27–28.

 

Top Contributor

 

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Our lead problem-solver in July was DavidPK, who joined the HP Support Forum in September 2010. Since then, he has amassed an impressive tally. He has read more than 51,000 messages and posted nearly 31,000 replies. He has authored upwards of 4,560 total Solutions and received almost 9,000 Kudos for helping community participants resolve their computing problems.

 

Those familiar with DavidPK know he’s extremely active on the Lockups & Freezes boards. He’s eager to assist people in getting their desktop PCs, notebooks and tablets back to peak performance. This recent post (in French) explains why DavidPK, who resides across The Pond, is beloved by HP Support Forum participants around the globe.

 

For the month of July, he received 309 Kudos and was credited with 248 Accepted Solutions.

 

Special Recognition

This month’s Special Recognition goes to two notable Experts: a Volunteer and an HP Employee.

 

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The word venerable comes to mind for old_geekster, who refers to 1984 as the date he got hooked on personal computers. A veteran volunteer on the HP Support Forum, old_geekster joined the boards six years ago. He is patient and generous with his time, as his total stats reflect. Since 2008, he has replied to nearly 9,400 posts and received more than 2,700 Kudos.

 

Recently, old_geekster has been revving up the forum and cooling down anxious participants. During the past six months he has read a whopping 26,842 messages and responded with 1,901 posts (as of July 30). He has spent more than 27,000 minutes online and received 272 Accepted Solutions for his qualitative efforts.

 

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One of many veterans who joined the HP Support Forum in 2008, Miles is a well-recognized product Expert and leader in the printing group at HP. In fact, he is our “go-to-guy” for many of the toughest questions we encounter in the printing realm.

 

Miles works behind the scenes to ensure all forum Experts receive detailed product information and documentation support to help them answer community participants’ questions. He communicates regularly with HP Support Forum volunteers, moderators and managers and conducts weekly meetings to resolve complex printer issues. In addition to staying abreast of HP printer updates, Miles provides forum Experts with backstage product support, educating them about new technologies on the horizon. He also participates regularly in our quarterly Expert Days.

 

Support Highlights

Each month we share “shout-outs” for team members who keep the community rocking and rolling. Here is a sampling of the feedback we received from HP Support Forum fans in July.

 

HP Envy 15-J017 Code 28 Error

‎07-01-2014

“OMG MY FINGERPRINT SCANNER is finally working. THANK YOU. I really appreciate it!! If I could see you I would buy you a glass of beer or coffee or anything!! Been trying to solve this problem for a long time! Thank you so so so very much! I fixed everything. I restarted my laptop and everything is just perfect!!! I hope good things happen to you and I wish u the best of luck!!” -Boki_17

 

HP deskjet 5400

07-16-2014

“The scan dr. did not fix the problem. But it did show me that is was hardware problem. Printer is 9 years old so not surprised. I was impressed by HP service with this problem. This is a great feature for your product. I will get another HP printer for sure. Thanks for your time; much appreciated.” -Rocco13

 

Help, I need to replace my hard drive in my HP Pavilion a6863w

07-17-2014

“You are AWESOME!!! The video gave you an extra 999 points on the awesome scale! Thanks! You are truly awesome at what you do!!!” -panjok2

 

My HP laptop/Windows 7 keeps locking up

‎07-17-2014

“Thank you so much for your help and patience!” -wcd16

 

Printer won't delete task

07-17-2014

“I went into the services msc and stopped the printer and deleted the job. Now my printer works perfectly like it always did. Thank you so much for all the help. Love my HP printer and PC.” -CherokeeSummers

 

Recovery disc from Canada

07-17-2014

“Thanks a lot, you are my savior, lol. Thanks buddy.” -Deepak5290

 

Adding a graphics card

07-27-2014

“Thank you for rapid response and solution, and I am glad you are on this forum. I expected only to see the best of people here and was right. Good day to you.” -cumpaq-shakur

 

Missing Base System Device Driver

07-28-2014 07:41 AM

“Thanx a million! All seems to be well now! Great help! HP FTW [for the win]. -VianDaniel

 

Best of the Month – June ’14

June and July are World Cup months across the globe. That means a bit less online traffic and a lot more soccer — or futbol, as it is known in most countries.

 

Although this is the English-language HP Support Forum, June offered daily reminders of just how international this community has become. In addition to our experts and participants in the Far East, throughout Europe and the United Kingdom, we have a very strong presence in Canada as well.

 

As the Support Highlights that follow reveal, English-speaking community members — from Nova Scotia to Africa — are engaged with HP’s forums each day.

 

Oley!

 

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I’d like to take this opportunity to congratulate Ciara_B. Ciara was recently recognized by HP management for her contribution as “a staunch ambassador of the HP brand.” She was honored with an award that is given only to a handful of employees each quarter — out of more than 300 nominees.

 

 

Recognized as an advocate for assisting customers with specific product issues, Ciara set up the “Ink, Toner, Cartridge” board within the HP Forum that enables participants to find online solutions. Ciara_B, who has spent nearly 150,000 minutes online as an Expert, has received approximately 450 Kudos for her efforts over the years.

Hear, hear!

 

Top Contributor

 

 

Who’s numero uno? In any language, Paul_Tikkanen is once again the Top Contributor to the HP Support Forum. That makes 10 straight months Paul has received the number-one ranking among our volunteer Experts.

 

Paul’s Activity: June 1–30

Number of Posts: 1,294

Kudos Received: 361

Accepted Solutions: 227

As we say on the West Coast, Dude!

 

Special Recognition

 

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This month’s Special Recognition goes to Huffer. His outstanding participation numbers in June placed him second among Volunteers, overall.

 

As you’ll discover from his mini-profile on our Meet the Experts page, our man Huffer is an attorney. Not surprisingly, he’s rather adept at examining the inner-workings of computers. Community participants who exchange notes with him will quickly discover that Huffer is quite knowledgeable about video-graphics cards. In fact, he has helped many “gamers” work through their board modifications and upgrade quandaries.

 

As a thought leader, Huffer subtly leverages his legal expertise when helping fellow volunteer Experts understand the ramifications of assisting people with a wide range of sensitive issues.

As they say in soccer, “Sometimes the best offense is a great defense.”

 

Support Highlights

Each month we share “shout-outs” for team members who keep the community rocking and rolling. Here is a sampling of the feedback we received from HP Support Forum fans in June.

 

Installing 8500 all-in-one under Win 8.1

06-11-2014

“Hello Friend [   ]: I must congratulate [you] on and thank you for your persistence…. Many, many thanks. Best wishes from Nova Scotia” –bliengme

 

CM1415fn scanning problem

06-19-2014

“Hi Sunshym  , appreciate your kind assistance. It’s really quite special to sit here in Africa and link up with people who are willing to assist…. Thanks again and keep up the good work.” –rieldutoit

 

Browser Safeguard

06-11-2014

“Many Thanks for all the advice [  and   ]…. This is twice I have needed to use this forum in the past two weeks…. I have been very impressed and grateful for the advice given. My Kindest Regards to all.” –CPBeattie

 

LaserJet Pro M1212nf MFP - Moving from an Mac iBook G4 to a MacBook

06-14-2014

“Kudos to HP and everyone who put this support forum together…. All of this support puts HP on the top of my list when it's shopping time for a new printer. For you [  ], two thumbs up. You're a miracle worker and saved me much time. Your explanation was clear and to the point. Followed your directions and everything worked the first time.”  –Steve_45

 

HP J6400 install problem

06-15-2014

“Many Thanks [ShlomiL]. That did it! Now I can fully enjoy my new Father’s Day PC!” –MichaelBeranek

Best of the Month – May ’14

May was a successful “mashup” month in the HP Support Forum. In the broadest sense, “mashups” bring together the best ingredients. Certainly our volunteer Experts do just that on a routine basis.

 

In fact, May was a particularly smashing month for solving problems on the HP Forum as we hosted our quarterly Experts Day. It was another active 24-hour marathon help session, with nearly 230,000 messages posted, 487 Kudos given and 196 Solutions awarded by community members on 5/14/2014.

 

In keeping with the “mashup” meme, we’re introducing a new feature in this month’s blog. “Support Highlights” serves up just a few of the most inspiring quotes from community members who took the initiative to cheer our volunteers this month. Please let us know what you think of this new addition to the Best of the Month Blog by posting a comment of your own.

 

Top Contributor

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For the ninth month in a row Paul_Tikkanen is the Top Contributor to the HP Support Forum. Paul’s monthly stats are always impressive, but it’s his consistency that creates such a winning formula. A quick glance at Paul’s statistics shows 500 pages of posts in which he has participated since 2010, comprising more than 400,000 read messages over the years.

 

Tenacity and follow-through are Paul’s special ingredients, as this post demonstrates: “Paviilion-15-g019wm downgraded to Win7-64-need drivers!” The two-page thread reveals how Paul consistently gets to the heart of each matter, asks pertinent questions, provides useful information (and links when appropriate), shows patience and tact — all while identifying personally with every participant.

 

Paul’s Activity: May 1–30

Number of Posts: 1,221

Kudos Received: 325

Accepted Solutions: 226

 

Best of the Month 

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Best of the Month goes to Dragon-Fur. Anyone familiar with the various volunteer Experts on the HP Support Forum recognizes their wide-ranging personalities.

 

A registered volunteer for more than five years, Dragon-Fur is a pleasant consensus builder who goes the extra mile to help people, even if it means reaching out to other Experts when encountering an issue that needs the proper attention of the full community. An Associate Dean with nearly 100,000 read messages, Dragon-Fur is equally comfortable in the notebooks and laptops sections as in the HP printers categories.

 

Fingerprint Driver & Software” offers one example of Dragon-Fur’s meticulous style, ongoing quest for the right answer to each technical challenge, and dedication to assisting community members.

 

Support Highlights

MS Recovery Drive vs. HP Recovery Media in Desktop PC

‎05-21-2014

“Thank you [surfaceunits] for your prompt reply and the links giving details of how to restore the system in different ways…. Hopefully anybody else reading this will look at the whole thread. Thank you again for all your help.” –Mike-01

 

HP Officejet 6600

05-25-2014

“Thanks a lot ShlomiL, it works and you made my day.” –gweilo2014

 

Hard Drive Compatibility Question

05-28-2014

“Manjunath, Thank you for your prompt and informative replies. Worked out great. :-)” –newtech

Best of the Month – April ’14

Spring is here, and the the landscape is changing. We have made some changes too.

 

1)      Check out the “My Account” link under your screen name in the right hand side of the home page. You can tailor your experience by choosing how you want threads to display, create a daily digest of news you want to follow, and much more.

 

2)      Gone is the old kudos star button. We replaced it with a thumbs up button. We want to make the button more recognizable in hopes that you will give thanks to others who provide good answers. Click it today!

 

Since almost half of the answers come from HP Experts, it should come as no surprise that Paul_Tikkanen is our Top Contributor for the 8th straight month!

 

Top Contributor

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A retired U.S. guardsman, Paul recently reflected on his past professional experience. We asked him how the Coast Guard and Red Cross prepared him for his role as a top HP Expert.

 

“Good interpersonal skills are an asset when communicating both orally and in writing to a diverse audience,” Paul explained. “One of the catch-phrases in the U. S. Coast Guard was ‘attention to detail.’ Paying attention to the details helps me to formulate the best course of action toward resolving the problem as quickly and efficiently as possible.”

 

Paul truly cares about getting you answers as quickly as he can so that you can get your product back up and running.  He adds clarity to posts and brings conversations that are headed in the wrong direction back on track.

 

Paul embodies what this community is about. The more ideas and solutions in the community, the richer it becomes. It isn’t just the person posting the question that gets help; it is all the people who read it. And, with over 2,000 views per solved thread, that is a lot of people.

 

Thank you Paul!

 

Best of the Month

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This month’s Best of the Month goes to REO51ST.

 

Since joining the HP Support Forum in July 2011, REO51ST has received more than 1,300 Kudos and credit for authoring nearly 200 total Solutions. He has posted almost 4,150 messages, read 74,626 messages and replied to just over 4,100 posts.

 

One of the many volunteers who traverse the boards daily, REO51ST has a prolific record of answering bios questions, helping others get their notebooks, PCs and laptops powered up quickly and running smoothly.

 

His “spot-on answer” style can be observed in this thread, originated by someone interested in upgrading their PC processor. REO51ST’s solution provided detailed data and a link to assist with finding additional information.

 

Thank you REO51ST. Our community is richer because of the thoughtful answers you share.

Best of the Month – March ’14

Spring has many cultural connotations throughout the world — rejuvenation, revitalization and renewal come to mind. The HP Support Forum team spent the month of March revitalizing its commitment to building a superb technical support community.

 

In March 2014 the HP Support Forum saw more than 7 million total visitors, including nearly 1 million from mobile devices, a monthly increase of about 400,000 mobile visits from March 2013.

 

Our Experts have worked hard this month to provide accurate support content in a timely fashion.

 

Top Contributor

 

One of the HP Support Forum’s most prolific problem-solvers is Dean Paul_Tikkanen. For the seventh month in a row, he is the Top Contributor. His personal numbers stood at the top of the monthly metrics list: 1,504 total posts, 383 Kudos and 263 solutions (March 1–26, 2014).

 

A forum volunteer who worked in personnel for the Red Cross after serving two decades in the U.S. Coast Guard, Paul has become an anchor in the community. As part of our spring-cleaning efforts to locate and address unread posts, we came across this thread on wireless networking. It originated two years ago and has now been viewed by more than 14,000 consumers.

 

Best of the Month

 

All good people have one thing in common. They solve problems. In the spirit of resolving issues and encouraging HP Support Forum volunteers to pitch in, our Best of the Month recognition for March 2014 goes to two community veterans.

 

RasterBlaster, who started posting in 2008, and Wes_Notebooks, a five-year veteran of the HP Support Forum, deserve recognition this month for their dedication to improving HP product-support documentation.

 

Professor RasterBlaster and PhD Student Wes_Notebooks are both part of HP’s content group. In their roles with HP, they are focused on improving product documentation, ensuring HP product specifications are up to date and accurate. They are dedicated to finding missing product-support information and clarifying any ambiguities that may arise within the HP Support Forum community.

 

To that end, RasterBlaster and Wes_Notebooks spend substantial time on the forum’s internal boards communicating with HP Experts to identify issues pertaining to missing or unclear product documentation and working to improve the customer experience by clarifying content and getting information back to the community as fast as possible.

Best of the Month – February ’14

In case you missed it, Phil saw his shadow on Feb. 2. That’s Groundhog Day here in the U.S. Phil is the legendary critter from Punxsutawney, Pa. He pops up annually to determine whether spring will come early. This year, Phil’s shadow told him spring would arrive late, which may explain the strange weather we’re having here in the U.S.

 

Not to mix our metaphors too much, but February 2014 marks the hottest Groundhog month in the history of the HP Support Forum.

 

How cool is that!

 

HP Support Forum Traffic, which has been climbing steadily during the past 12 months, was up by nearly 1 million visits (year-over-year) from February 2013 through February 2014.

 

Web visits to the HP Support Forum reached about 6.1 million. Combined with rising mobile visits in February ’14, total visits to the Support Forum exceeded 7 million this month. That represents an increase of more than 16 percent from February 2013, when a total of 5.9 million visits were recorded.

 

In a dramatic nod to the increasing significance of mobile computing, the HP Support Forum’s 850,000-plus mobile visits in February comprise a whopping 51-percent increase from the same month in 2013, when 551,000 mobile visits were recorded.

 

Top Contributor 

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As a retired U.S. Coast Guardsman, Paul_Tikkanen is familiar with sudden changes in weather conditions. While we don’t expect him to answer the question of why flowers are blooming earlier every year, his technical expertise about all things related to HP computers, printers, peripherals and various supporting platforms makes him infinitely qualified to greet our steadily increasing record number of visitors to the site every day.

 

Like Phil the famous groundhog, Provost Paul is once again February’s top problem-solver on the HP Support Forum. (For more about our ranking structure see HP Support Forum Ranking Overview.)

 

Last month, Paul debuted his now almost-famous personalized caricature. This month, he added to his steadily rising solutions and kudos counts. Once again, Paul’s numbers stood out at the top of the monthly metrics list.

 

To place his numbers in perspective, this month we’re offering a glance at Paul’s historic numbers.

Combined Total Posts – 34,000-plus

Total Kudos Received – 5,900 and counting

Total Solutions Authored – Over 3,678

 

On any given day, at any given hour you’ll likely find Paul calmly guiding someone through technical questions ranging from sophisticated graphics drivers and chipsets to disabled wireless networks and deactivated audio connections.

 

In February, we were particularly impressed with Paul’s commitment to helping HP Support Forum participants resolve their challenges with various Windows operating systems. This particular post is an excellent example of his step-by-step detailed instructions and steady-as-she-goes style. He also shows excellent follow-through. Or is that just Paul’s shadow checking back with forum participants to make sure all is well with their HP systems?

 

Best of the Month         

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Our special recognition for February 2014 goes to DavidPK, who is Alert and Patient, Adroit and Persistent, Astute and Polite.

 

There is something reassuring about encountering David’s participation in a thread within the HP Support Forum. Anyone who lists notebook “Lockups, Freezes & Hangs” as his favorite technical challenges has to be considered a Triple-AP problem-solver.

 

As supporting evidence that he exhibited a phenomenal success rate in February, the monthly metrics consistently show 30 percent of David’s posts result in accepted solutions. Like all of our HP Experts, his follow-through is superb.

 

A quick glance at one of David’s recently solved threads about how to re-engage a disabled keyboard on an HP ProBook laptop demonstrates why he is worthy of special recognition, not only in the past month, but on a daily basis.

As David signs off in the aforementioned thread, “All the best.”

 

How cool is that?

Best of the Month - January '14

Welcome to the latest Best of the Month blog as we celebrate the “Year of the Horse.”

 

HP Support Forum participants galloped into 2014 with more than 7.1 million visits during the month of January. This represented a substantial increase in traffic from the previous month, when 6.5 million total web visits were reported.

Our dedicated experts embraced the ancient tradition of helping others, as evidenced by the net total number of Kudos given by Support Forum visitors. More than 4,600 Kudos were awarded throughout January 2014, as compared to 3,712 Kudos given during the 31 days of December 2013.

 

Although all of HP’s top experts rode into the New Year determined to help customers with technical solutions, one expert was back in the saddle — again.

 

Top Contributor

 

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Paul_Tikkanen says he enjoys solving problems. It shows. One of the most recognized experts within the HP Support Forum, Paul now has a personalized caricature — so people can place a friendly face with his name.

 

That’s a good thing, because Paul looks like a winner again this month. In fact, January 2014 was the fifth month in a row the provost-level HP expert received this honor. (For more about our ranking structure see HP Support Forum Rankings.)

 

Once again, Paul’s numbers stood out at the top of the monthly metrics list:

 

Total Posts = 1,687

Kudos = 296

Solutions = 242

 

Paul consistently strikes a balance by providing in-depth information and offering concise answers to common questions, with straight-forward tips that address everyday challenges. This link to one of Paul’s recent solutions proves that some of the best answers are also among the simplest. At the end of the day, however, there is no substitute for hands-on knowledge. Read Paul’s profile (here) and you’ll discover he has lots of technical experience, with a history of helping others solve problems.

 

Best of the Month

 

In case you haven’t noticed, the HP Support Forum is “powered by Lithium,” the software program that enables HP customers to interact with computer enthusiasts from around the globe 24/7; but it’s the people at Lithium we wish to recognize in February’s Best of the Month.

 

So, hats off to the Lithium Moderation Team — SedonaF, OrnahP, KittyK, MrMatthew, SandyD, Antonius_L, MC_Remington and ShaunMN — for their dedication to the HP Support Forum. Thanks to these individuals, who have routinely maintained the discussion boards, the forum has evolved into a dynamic, healthy community.

 

The Lithium Moderation Team has consistently demonstrated devotion to the forum with day-to-day thread monitoring, weekly metrics reporting, post escalation management and hands-on customer-to-expert care.

 

In particular, SedonaF deserves kudos for her remarkable efforts at shaping the forum into a vibrant, open community that is also a solutions-oriented locale for HP customers. Sedona has been a member of the Moderation Team since its launch in 2008. Although this was her first technical community venture, over the past five years Sedona has proved she is an adept problem-solver who has overseen the expansion of the entire staff of HP Support Forum moderators.

Best of The Month - December '13

A very happy 2014 to all of you!

 

The last month of 2013 went pretty busy for the community as always.  More than 5.4 million people came to the forum this month asking for help with their HP products.

 

Although it was a month of holidays, our Experts didn’t step away from helping our community members. We thank them for their spirited contribution. There are 2 experts, who we want to thank this month specifically for all the help they provided to our community.

 

Our top contributor for December is:

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Paul liked his top contributor badge so much, that he decided to keep it this month as well. Yes, for the fourth time in a row, our top contributor is Paul_Tikkanen!

 

This month, Paul was in a high holiday spirit as he contributed a massive 1,329 posts. 175 of those were solved, and 226 customers thanked him by giving him kudos.

 

To read more about Paul, visit his blog page. Here’s a little example of this community’s appreciation towards Paul.

 

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For December, the best of the month title goes to:

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PeaceLily is relatively new in our community, but in no means any less contributing than the others.

 

She is focused in supporting the community and our experts with content and questions on our new tablet products. Whether it is information on compatibility, enabling functionalities, documentation clarifications or forthcoming updates, she is always ready to help.

 

This month she went the extra mile by working spiritedly through the holidays to support our customers and experts. Here’s a post to PeaceLily from a member of the community, thanking her for her help.

 

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Keep reading this blog to know more about our fabulous experts . A very happy new year too all of you again.

 

Best of The Month - November '13

Our community turned five this month!  More than 5.4 million people came to the forum this month to ask questions and get answers.

 

Our experts helped our fellow community members and provided approximately 25% of the answers on the community. These Experts do this in their free time and we want to thank them all for their dedication to help others. Out of all the experts, there are two who we wish to thank specifically this month.

 

Our top contributor for November is:

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Paul has done it again. He is the defending champion of the top contributor badge for 3 months in a row!

Paul contributed a massive 1,010 posts this month. 151 of those were solved, and 165 customers thanked him by giving him kudos.

 

To read more about Paul, visit his blog page. Here’s a short and simple post, expressing what we all feel about Paul.

 

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For November, the best of the month title goes to:

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Cheryl has been in our forum since the very first day and has been one of the top contributors throughout the 5 years.

 

Cheryl takes helping others personally and will spend hours working with people to get them back up and running. In one case, she helped a father trying to recover family photos off a dead hard drive. The mother was quite ill and the family desperately wanted to recover the baby and childhood photos of their 4 year old daughter. Though it took a great deal of work, Cheryl saved the family photos.  This thoughtful and positive outlook infuses everything Cheryl  does on the community. She has also helped improve HP documents, manage streams of irrelevant and profane posts, and escalate issues and customers who need additional attention.

 

Here’s a post to Cheryl from a member of the community, thanking her for her help. We agree. Cheryl is a life saver.  

 

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Keep reading our blog every month to find out how our experts provide their unending help to our community. Happy holidays to everyone!

 

Best of The Month - October '13

More than 6 million people came to the forum in October to get help.  As always, our experts were more than eager to reach out to them, offer their friendly support, and bring thousands of more solutions to our community.

 

It takes a village to assist such a huge community as our forum and we want to thank all our experts for their continuous contribution. However, there are two experts we want to thank specifically this month.

 

Our Top Contributor for October is:

 

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This is the second month in a row that Paul has been the top contributor. Paul enjoys solving problems and helping out the fellow community members.

 

Helping out people is something Paul started much earlier, during his job in the US Coast Guard and later in the American Red Cross. Then in 2007, he brought that habit to the HP community, when he joined HP Business Support Forum.

 

To read more about Paul, visit his blog page. Does the work make a difference and impact people’s lives?  Both HP and Feather_19 think so.

 

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For October, the Best of the Month title goes to:

 

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Bryan has been in our community since 2009. He loves sharing his knowledge which drives him to help the forum members.

 

Bryan’s love for technology is also a big part of his persona. However technology is not the only thing he loves, motorcycle road racing is right next to it in his list.

 

To read more about Bryan, please visit his blog page here. Here’s a post by our esteemed expert erico, which shows how valued Bryan is even among our Experts.

 

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Tune into our blog every month and we will come back with more such stories about or fabulous Experts. Have a great day and a pleasant weekend.

Best of The Month - September '13

We want to start the month by thanking all of our volunteer Experts for their continuous contribution to the community. Without their consistent help, our community wouldn’t be where it is today and our fellow community members wouldn’t have their millions of questions addressed so efficiently.

 

In September, approximately 5.5 million people visited our Forum in need of product help and support. Our Experts took it upon themselves to assist these visitors with much success!   

 

We wanted to extend our gratitude to all of the Experts for their contributions and we want to specifically recognize two Experts for their superlative participation in the Community this month.

 

Our Top Contributor for September is:

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Paul has been a  community member for more than 3 years!  Since the very beginning, he has been a consistent presence on our Forum leaderboards. This month he replied to 950 posts and solved 104 of these. He received kudos from 129 people as a thanks for the help he provided.

 

We can’t appreciate him enough for his humble and dedicated contributions to our Community. Not a week goes by without seeing Paul on our top contributor list! Community users who have been helped by him share our feelings of appreciation and thanks, as you can see in the post below.

 

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For September, our Best of the Month title goes to:

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WyreNut is passionate about the help he provides in the Community and is always looking at ways he can help us improve and evolve our Forum experience.  He always has well thought out feedback for both users and Experts alike with a keen ability to provide feedback on changes that would benefit the entire community.

 

His active participation in Forum doesn’t just end there. He helps with early identification of issues and resolutions and pushes us to evolve our product support. In addition to this, he has a sharp sense of humor and positive nature which we see in so many of his posts and replies!   As a peer of his stated, ”WyreNut is a hero!”  

 

Here is a post that shows in simple words, what we wanted to say to him as well;

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Be with us on this blog every month, as we will be sharing more such stories behind the real pillars of our Community.

 

Thank you and have a great day. 

 

Best of The Month - August '13

Since our community was born, it has been growing every month, especially because of our volunteer Experts supporting us with their capable shoulders. August was no exception to this.

 

This month, approximately 6 million people came to the Forum with questions. Our Experts pulled up their sleeves and tried their best to help as many of them as they could.

 

There are two Experts that we specially want to recognize and thank today.

 

Our Top Contributor for August is:

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DavidPK joined our Forum in 2010 and since then he has been a consistent presence in our Community. He’s always eager to help whether it’s an issue with a notebook or a desktop PC.

 

This month he replied to 569 posts, out of which 117 issues were solved. 172 people gave him kudos to show their appreciation. Here’s a post that perfectly captures how thankful fellow community members are.

 

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For August, our Best of the Month title goes to:

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You will find Ciara_B on the printing boards as she tries to help our community members with issues regarding printing supplies. She works hard to improve our products.

 

She is queen of all things ink or toner related. Besides helping Forum members with their questions, she goes out of her way to share new information in the Forum to provide answers before people can post the question. Here is what one community member had to say to her in appreciation.

 

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Thank you everyone for being a part of our HP family. We hope this encourages everyone in our community, to share their knowledge and expertise with the fellow members.

 

Have a great day. 

Best of The Month - July '13

July was a month of growth for our Community. 300,000 more people came to the Forum than the previous month. This means there were even more questions to answer and issues to solve.

 

Like every month, our Experts jumped in and tried their best to help out the 5 million customers who came this month.

 

There are a couple of them that we want to mention specially.

 

Our Top Contributor for July is:

 

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Banhien has been here with us since 2009. Whether it’s an issue with notebooks, desktop PCs, or printers, he has seen it all. This month he replied to a massive 857 posts, solved 102 issues, and 214 people appreciated him with kudos.

 

No wonder people thank him with the same energy!

 

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For July, our Best of the Month title goes to:

 

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Bob_Headrick is one of the most knowledgeable members in the community on printing. It would be hard to argue this point as he created technology that has improved the way we use and refill our printers. He is responsible for multiple patents and has never stopped thinking about how inkjet printers could be improved.

 

As an active member in the community, he continues to help customers by answering their questions. While his work in the community is commendable, he is getting Best of the Month for his work in providing insights to HP to help us deliver better products. 

 

Thank you Bob. Please keep the feedback coming. Here’s an example how much our Community members appreciate your help.

 

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We encourage you, all our Community members, to take every opportunity to help each other. Because our community, in a way, is our family.

 

Thank you. 

Best of The Month - June '13

Our Forum continues to grow. This month, 7 million people came to our community looking for help with their HP printers, tablets, notebooks, or desktops.

 

Many of these visitors went back happily with their questions answered by our fabulous Experts.

 

In case you aren’t familiar with our Experts, they are a group of technically savvy people who volunteer their time to help others. Some of them are employees, but many of them are customers who contribute because they want to give back and help people use the technology they own.

 

And so we want to showcase members who made a significant difference in the forum during the month. Starting this month, we are giving two awards: Top Contributor and Best of the Month.

 

  • Top Contributor B2.JPG : This award goes to the member who made the largest contribution to the community for the month with a focus on quality. We look at how often he or she posted, the number of solved threads, and the amount recognition received from other members.

 

  • Best of the Month B1.JPG : This award goes to someone who goes above and beyond to help community members and HP. Perhaps he or she wrote a guide, gave great advice to HP that improved our ability to support customers or build better products, helped another member with a particularly challenging problem, or helped providing knowledge to our expert community.

 

Our Top Contributor for June is:

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Lasvegaswireman joined our community in 2011. You’ll find him on our computing boards. In June, he solved 88 threads, received 207 kudos, and made 523 posts. Without his contributions many people would still be looking for an answer to their questions. You can see from the comment below, how much the Forum members appreciate his help!

 

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For June, our Best of the Month title goes to:

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Erico single-handedly provided 57 solutions this month! He helped a lot more people, as 140 of them came back to show their appreciation by giving him Kudos. But that’s just a part of his contributions.

 

He also provided valuable advice that helped improve some support content on HP’s web site.

 

And after all the help he offered in the Forum, it’s not a surprise that one of them couldn’t stop himself from expressing his gratitude.

 

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Well, I could go on to ink out more about both Lasvegaswireman and Erico’s contributions, but that may not end anytime soon. So instead, I will voice my thanks by borrowing a few words from the above quote -- You rock!

 

And to all you members who love offering help to the Forum … keep up the good work!

 

Thank you!

HP Social Support Summit –Extreme Win for Experts and Customers

Read all about guest blogger, Holly_J's experiences at the HP Social Support Summit. Thank you for sharing your story, Holly_J!

  

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I do believe the global HP Social Support Summit (#HPS3) is a friendly plot cooked up by the HP Expert extroverts to get the HP Expert introverts to step away from their notebook PCs, tuck their smartphones into their pockets, turn off their tablets, and spend some quality “face time” with everyone. And it’s working. My name tag says “Expert Blogger,” but it’s hard to find time and opportunity to write, when the schedule is so packed with engaging speakers and interesting things to learn and do!

Taking the Term "Social Support" to a Whole New Level

It’s a Small World After All

 

HP’s Annual Support Summit is a place where experts, contributors, colleagues and partners gather together to talk about the all things social support. Last year, Liu Chao, the APJ Social Media Operation Lead in Beijing, China, created a plan to ask his girlfriend to marry him and single-handedly redefined the term “social support.”

Some Experience Needed - YOURS

Here is another entry from our guest blogger, HP Expert Holly_J. Enjoy! 

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HP Social Support Summit 2013 #HPS3

I'm pleased to introduce you to our very first guest blogger who also happens to be an HP Expert, Holly_J. See below for her first story on #HPS3. Welcome to the "Best of the Community," Holly_J!

 

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I am so excited – in less than a month, I’ll be headed to the HP Social Support Summit in Orlando to meet with other Experts – nearly 200 HP employees and customer volunteers from all over the world who devote their own time each month to helping HP customers solve problems, use their products, and find answers to their questions in one of the seven global HP Support Forums.

 

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Printer Highlights - October 2012

printer_small.JPGWant to know what's going on with printers in the HP Support Forum?  Let's talk about what is going on in the printing world!

 

What conversations are trending, and what is new?

 

Check out this post to find out about October's hot topics in printing!

Desktop Highlights - October 2012

desktop_small.JPGAre you a fan of desktop computers? Want to know what's going on with desktops in the HP Support Forum?

 

What conversations are trending, and what is new?

 

Check out this post to find out about October's hot topics in desktop computing!

Notebook Highlights - October 2012

notebook-small.jpgWant to know what's going on with notebook computers in the HP Support Forum?

 

What conversations are trending, and what is new?

 

Check out this post to find out about October's hot topics in notebook computing!

Best of the Month - October 2012

october.JPGOctober was a fantastic month on the HP Consumer Support Forum!  More than 6 million people came to the HP Forums for help, with many questions answered and problems solved.

 

Every month, in the Best of the Month, we showcase two members who made a difference in the forum during the month.  These two members really did their part to help other members, and they are one of the reasons the forum performed so well during October.

 

Read on to learn who these two individuals are.

Printer Highlights - September 2012

printer_small.JPGWant to know what's going on with printers in the HP Support Forum?  Let's talk about what is going on in the printing world!

 

What conversations are trending, and what is new?

 

Check out this post to find out about September's hot topics in printing!

Desktop Highlights - September 2012

desktop_small.JPGAre you a fan of desktop computers? Want to know what's going on with desktops in the HP Support Forum?

 

What conversations are trending, and what is new?

 

Check out this post to find out about September's hot topics in desktop computing!

Notebook Highlights - September 2012

notebook-small.jpgWant to know what's going on with notebook computers in the HP Support Forum?

 

What conversations are trending, and what is new?

 

Check out this post to find out about September's hot topics in notebook computing!

Best of the Month - September 2012

september.jpgSeptember was an exciting month on the HP Support Forum, with special events, high participation, and many problems solved!

 

The biggest news item for the month was the terrific success of our Expert Day event.  Expert Day is always a fun time, which proved to be the case again. Even more exciting though, was that we took Expert Day on the road for the very first time!

 

Keep reading to learn more about Expert Day and our showcased members for September.

Post of the Week: Lockups & Bluescreens Got Ya Down?

bluescreen.jpgAre blue or black screens plaguing your notebook PC? Maybe you were just working away on an important email when the dreaded Blue Screen of Death (BSOD)popped up out of nowhere, causing you to lose an hour or more of work?

 

The good news is that we are here to help!

 

Read on to learn more about HP's Online Crash Analysis Team and how they are involved in our Post of the Week, an online crash reporting tool.

Printer Highlights - August 2012

printer_small.JPGWant to know what's going on with printers in the HP Support Forum?  Let's talk about what is going on in the printing world!

 

What conversations are trending, and what is new?

 

Check out this post to find out about August's hot topics in printing!

Desktop Highlights - August 2012

desktop_small.JPGAre you a fan of desktop computers? Want to know what's going on with desktops in the HP Support Forum?

 

What conversations are trending, and what is new?

 

Check out this post to find out about August's hot topics in desktop computing!

Notebook Highlights - August 2012

notebook-small.jpgWant to know what's going on with notebook computers in the HP Support Forum?

 

What conversations are trending, and what is new?

 

Check out this post to find out about August's hot topics in notebook computing!

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