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- HP Zbook Thunderbolt 3 Dock USB ports not working
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06-14-2016 09:55 AM
Thanks for the info on Win10. Yeah its very frustraiting. I didn't have choice as my machine/dock was provided by my employer. Its really hard to get work done when you mouse and keyboard just stop working randomly and you have to spend a half hour getting the thing to work again. They better fix it soon, because when it does actually work its nice.
06-14-2016 12:53 PM
06-14-2016 04:04 PM
This is extremely annoying. Now I cannot get the montiors to work but the USB functions work when I plug in the dock. Also now everytime I shutdown/restart I get BSOD 0x76 - NTOSKRNL.EXE PROCESS_HAS_LOCKED_PAGES.
I am about ready to punt this thing out the window to its fiery demise.
06-15-2016 03:22 AM - edited 06-15-2016 06:38 AM
I believe I have found my TB 3 Dock gremlin !!
My config... zbook15g3 windows 10 and the now infamous Thunderbolt 3 Dock
I was having the same prob as many posting here,
Displays and ethernet was working fine but USB's and audio not working.
I found that by uninstalling Citrix Reciever, restarting the zbook (without dock) then plugging in the dock, I am back in business. Everything on the dock works.... everytime. I can restart with the dock in or out, shutdown, startup and my dock is fully functional.
Here is what I did to trouble shoot it...
06-17-2016 03:17 AM
I found a solution.
You need to set up two things. Bios and USB driver
1. BIOS settings (esc when reboot)
Go to Advanced - Port Options and set Thunderbolt security PCI and Displayport to "No Security".
2. Install USB driver:
http://h20564.www2.hp.com/hpsc/swd/public/detail?swItemId=ob_162087_1&swEnvOid=4192
06-19-2016 08:33 PM
Update - June 19 (Happy Fathers Day fathers...)
Well I can report that my issues are completely fixed and this is going on my 5th day since unistalling the Citrix Reciever application. Prior to the "fix" my TB3 dock behaved very irratically, hanging up on shutdowns, sometimes finding the dock and sometimes not (even though it was connected). But the most consistent state was where my external displays would work, my ethernet would work but all my USB's (on the dock and on my computer) would not recognize anything I inserted. In addition the dock audio would not work at all, never recognizing any headphone or speaker connection.
After unistalling the Citrix Reciever app and rebooting... everything now works, everytime, every combinations of startup/shutdown with or with the dock plugged in.
For grins, just before updating this post... I reinstalled the Citrix Reciever and boom dock failed just as before. I uninstalled the software, rebooted (a couple times) and now the dock is functioning 100%. Perhaps I have a unique situation but I am thrilled to have the $300 device finally working.
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