• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Locked

‎04-14-2017 04:18 PM - edited ‎04-15-2017 04:59 AM

HP Recommended
Product: HP Elitebook 820 G2

Hey,

 

I purchased this pre-owned and would like to update the bios. It wont let me do so unless i give it the admin password. How to take the password off ?

9 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎04-15-2017 04:58 AM

HP Recommended
I solved it by contacting HP world wide chat. They provided me with a file to restore the BIOS in it's default state. It worked.

View solution in original post

Was this reply helpful? Yes No
4 REPLIES 4

‎04-14-2017 07:22 PM

HP Recommended

The Elitebook is a business class machine with tighter security than consumer class machines.If the seller can't give it to you- only official HP Tech Support can help you-with proof of ownership.

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
Was this reply helpful? Yes No

‎04-15-2017 04:58 AM

HP Recommended
I solved it by contacting HP world wide chat. They provided me with a file to restore the BIOS in it's default state. It worked.
Was this reply helpful? Yes No

‎04-15-2017 12:54 PM

HP Recommended

Happy to hear HP Tech Support helped you in a timely manner.

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
Was this reply helpful? Yes No

‎12-28-2019 09:44 AM

HP Recommended

i am facing now the same problem as you did.. will you please help me? send me the file or atleast let me be in contact with the people who helped you.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.