Thunderbolt Dock 3 display issues

[Aroberts0820]

I'm in the same boat. Everything seems to be working fine now except the USB keyboard/mouse issues.

[Appelvlaai]

I checked and did the necessary updates.

But the issue of the diplay blinking is still there.

I changed the power settings in the plugged in situation  "Turn off the display" to "Never" to make it workable and avoid the irritation.

[PeterD-ITW]

Hi I have also had trouble with the displays, including the external monitors seeming to turn off and on repeatedly and sometimes not turning on (or seeming to not be on even though it is physically powered on). This is especially the case when I use the dock at my desk at work and another Thunderbolt Dock 3 at my desk at home. So whenever I am switching locations what works for me, and I'm using Windows 10 on an HP Z-Book, is to completely power off the laptop PC (which in WIndows 10 means holding the shift key down when selecting "Shut down" from the Windows Start menu). Doing this has, for me, corrected the issue every time. This morning, after leaving the computer on overnight and waking it up in the morning the displays were flashing on and off and I had to do the full power off / on to get it right again.

[RCSteve]

Crazy as this may sound for us it was the monitor itself.  These monitors would not settle on the correct input, VGA versus HDMI.  We are using HDMI to DP cables.  If you wait until the machine boots and stops at the screen before you enter login credentials and then make sure the moitors are set to HDMI, you can login and for us 3 monitors all sprang to life.  Prior to that it would be one or the other and sometimes all.

This is after making srue that all the drivers were installed with appropriate versions and in the exact order that HP specifies.

We are running with 3 monitors (2 PD and 1 VGA)  and the laptop display pretty well.  Thunderbolt really makes the mouse and keyboard input seamless.

So now there is 2 DP monitors, 1 VGA, USB Scanner, USB mouse and a USB Apple charging cord.  Cross every body part it seems to be working.

I would love to know if anyone else has this same observation.

[D95ANDEK]

Have anyone tried the new 1.14 BIOS (Zbook Studio)?

[C_Brent]

After installing the 1.14 BIOS, the delayed audio (only when plugged into the thunderbolt dock) seems to be resolved. The delayed keyboard response (Logitech wireless) seems to also be resolved.  This is hopeful!

[MSLEEE]

First of all, please look at the revised Customer Advisory.

http://h20564.www2.hp.com/hpsc/doc/public/display?docId=emr_na-c05178033

First, we need to update the System BIOS to 1.11 for ZBook 15 G3/17 G3 and 1.14 for ZBook Studio G3 notebooks. In order to update the specific driver or firmware, the dock should be attached as well. The CA above include when the dock should be attached.

Even though you have updated all of drivers, firmwares and System BIOS to the latest ones and have any problem, please contact HP Support.

Hop this helps.

[soccer_dan]

to make it easier to know, here is all the latest driver/bios needs in a simple format

		Zbook 15/17 G3
Component Name	Category on Product Support Page on hp.com	Softpaq #	Version	Where to Verify
BIOS	(BIOS)	SP77517	1.11	Bios F10 Setup à System Information
Intel Thunderbolt Secure Connect Driver	(Driver - Controller)	SP76143	15.3.40.275	Right click Thunderbolt Tray Icon à Settings à Details.
Intel® Thunderbolt™ Firmware Update Utility	(Firmware)	SP74935	16.1.7.0.6	D/L & unpack Softpaq à With Admin Rights, enter "ThunderboltUpdaterCmd.exe -d" in a command window
Intel Graphics Driver	(Driver - Graphics)	SP75984	20.19.15.4444	Right click on desktop à Graphics Properties (intel icon) à Options & Support à Information Center.
NVIDIA Graphics Driver	(Driver - Graphics - Nvidia)	SP76609	356.49	Right click on desktop à NVIDIA control panel à System Information
AMD Graphics Driver	(Driver - Graphics)	SP75815	15.201 Rev W7	Right click on desktop à Graphics Properties (at top) à Information à Software.
Thunderbolt Dock specific
ASMedia eXtensible Host Controller Driver	(Driver - Chipset)	SP76277	1.16.35.1	Programs & Features or Device Manager à Universal Serial Bus Controllers (Requires Dock to be plugged in).
Broadcom Ethernet Controller Driver	(Driver - Network)	SP76080	17.4.0.1	Device Manager à Network adaptors (Requires Dock to be plugged in).
Conexant Audio USB Driver for Docks	(Driver - Audio)	SP74876	1.31.36.14	Device Manager à Sound, video and game controllers (Requires Dock to be plugged in).
Intel® Thunderbolt™ Firmware Update for the Thunderbolt dock	(Firmware)	SP75579	16.1.7.0.8	D/L & unpack Softpaq-> With Admin Rights, enter "ThunderboltUpdaterCmd.exe -d" in a command window. NOTE: Ver 16.1.7.0.8 has been shipping since start of production, so this should be a check only
ASMedia Firmware Update for the Dock	(Firmware)	SP76208	131025.10.11.23	D/L & unpack Softpaq à With Admin Rights, enter "ASM104_MPTool.exe /d" in a command window

[RCSteve]

soccer_dan et al.

The easy way to make sure you have all the latest SoftPaq's (HP speak for driver package) is to use the HP support assistant or SoftPaq Download Manager.  They will identify, download and install the latest versions.  it will search the network for HP devices and assist you in getting the latest drivers.

SP77062 -- Support Assistant.  Little more consumer friendly.  

HP66695  -- Download Manager  More pro IT tool.

EVERY machine, EVERY SoftPaq for download

I would not know why you would do this any other way and I do not know why HP does not push these utilities harder.

I do not work for HP but have bought their stuff since Carly was an undergrad.

[C_Brent]

I may have been too hasty with the response to 1.14 bios.  There is still an initial delay in response to anything plugged in the dock upon initial use after awakening the computer, however, the sound/keyboard response seems more as expected once awake.