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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-21-2017 09:34 PM

HP Recommended
Product: Envy

PART 1.....HP aftersales support is absolutely bloody useless.  My HP Envy notepad had issues from day 1.  Returned twice for repair...finally agreed to replace under 3 year replacement warranty. Problem was I had to take it back to the original point of purchase for exchange.  4 hour round trip only to be told that the Envy is out of production and that to replace with similar spec HP notepad....an extra $700 please!!!!!!  No thank you!

HP agreed to replace with upgraded model, direct from them. Why didn't they do this in the first place?????

PART 2.....HP advises that new notepad to be delivered and exchanged for old on Monday 20th Feb.  I called StarTrack Express to enquire about delivery time only to be told that it was being delivered to the wrong address despite me confirming the correct address.

It's now Wednesday 22nd Feb. Stupidly Ive taken 3 days off work to be at home for the exchange.  Have just found out it's to be delivered tomorrow.

The communication has all been one way...me calling HP...me calling StarTrack. Startrack told me that I had to deal with a mob called Shenka Logistics to find out where the new notepad is?  WHO IS SHENKA LOGISTICS!!!!!!

Try and get hold of someone in Australia to help.......GOOD LUCK!  HP is a total Cluster F--K of an organisation!!

This is the only forum available to vent my dissatisfaction.  I tried Facebook... Kristine -HP Social Media Support said to wait 4 business days for a response. ARRRRRRRRRGGGGGHHHHHHHHHHHH!

 

2 REPLIES 2

‎02-21-2017 10:41 PM

HP Recommended

Hello @Pats0306

 

It seems something has gone seriously wrong with your purchase. I am sorry for the issues you have experienced.

 

Please, note that I have informed HP internally and asked your case to be reviewed. You may be contacted here in private in the following days.

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
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‎02-21-2017 10:48 PM

HP Recommended

@Pats0306

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Forum.

I work on behalf of HP
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