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Intern
Posts: 30
Member Since: ‎12-31-2012
Message 1 of 8 (6,261 Views)

HPDM 4.5 Image Capture & Deploy ISSUES

hi there,

 

I've installed HPDM 4.5., server,console, gateway on a single system with server 2008, firewall off. We have thinclients of models t5740, t5630,t5630w and planning to deploy customized WES 2009 to t5740,t5630w & WES XP 2002 to t5630 

 

ftp & share folder are working fine as I  got "success" when i test it.

 

I able to rename, reboot, rename computername, get asset info from  the remote thinclients.

Also, able to capture image from Easy Tools and uploaded to ftp folder.

 

FAILURES:

Find the screenshots of my test envt.as  attachments,

1. when I import .ibr file(captured from thinstate), It successfully imported file but, Failed to create template (screenshot)

2. tried to import "imgage.hpimg" (from Easy tools). successfully imported file but, Failed to create template

3. tried to send task _pxe capture, remote system restarts but no progress

4. unable to update hpdm agent with _hpdm agent update template

 

Error logs:

2013-01-17 22:58:22    Successfully sent task to the Device Management Gateway
2013-01-17 22:58:53    Capture image with PXE service to the Master Repository.
2013-01-17 22:58:53    Failure capturing 54321 to /Repository/Images/54321.
2013-01-17 22:58:53    Failed to execute common task.
2013-01-17 22:58:53    ErrorCode: 315, Error Detail: Unable to generate Image Description File from shutdown device.
2013-01-17 22:58:53    Failed to execute common task.
2013-01-17 22:58:53    ErrorCode: 315, Error Detail: Unable to generate Image Description File from shutdown device.

_capture to t5740 TC
2013-01-18 07:00:13    Successfully sent task to the Device Management Gateway
2013-01-18 07:00:16    Task has been retrieved by the Agent.
2013-01-18 07:00:19    Capture image to the Master Repository.
2013-01-18 07:00:19    Failure capturing fri_t5740w to /Repository/Images/fri_t5740.
2013-01-18 07:00:19    NOT SUPPORT!
2013-01-18 07:00:19    Failed to execute common task.
2013-01-18 07:00:19    ErrorCode: 14000052, Error Detail: Unsupported task.
2013-01-18 07:00:19    Failed to execute common task.
2013-01-18 07:00:19    ErrorCode: 14000052, Error Detail: Unsupported task.

_pxe capture
2013-01-18 07:08:44    Successfully sent task to the Device Management Gateway
2013-01-18 07:08:49    Capture image with PXE service to the Master Repository.
2013-01-18 07:08:49    Failure capturing friday_t5740 to /Repository/Images/friday_t5740_3.
2013-01-18 07:08:49    Failed to execute common task.
2013-01-18 07:08:49    ErrorCode: 14002062, Error Detail: Unknown FTP parameter.
2013-01-18 07:08:49    Failed to execute common task.
2013-01-18 07:08:49    ErrorCode: 14002062, Error Detail: Unknown FTP parameter.

 

Thanks in advance

 

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Intern
Posts: 30
Member Since: ‎12-31-2012
Message 2 of 8 (6,215 Views)

Re: HPDM 4.5 Image capture & get started

made little progress!!
1. Able to navigate through logs for individual tasks.
2. so, found that internet is required for hpdm to update HPDM AGENTS
Student
Posts: 1
Member Since: ‎01-04-2005
Message 3 of 8 (5,879 Views)

Re: HPDM 4.5 Image Capture & Deploy ISSUES

Ever found any solution for this ?
Honor Student
Posts: 3
Member Since: ‎07-17-2013
Message 4 of 8 (5,073 Views)

Re: HPDM 4.5 Image Capture & Deploy ISSUES

I wish... I have been searching this forum for answers to these same questions.  HP is keeping quiet for whatever reason, unless there is no solution?  There are close to a dozen threads that are about this error in particular and workers and HP themselves have offered no solutions what-so-ever.

 

 

Honor Student
Posts: 2
Member Since: ‎06-04-2003
Message 5 of 8 (4,206 Views)

Re: HPDM 4.5 Image Capture & Deploy ISSUES

Phoenix - any luck since July?  I'm hitting this same issue as well.  Got the latest HPDM 4.5, the latest firmware on our terminals, all goes well till deploying a captured image onto another terminal.  Same exact errors you've posted above.

Honor Student
Posts: 2
Member Since: ‎06-04-2003
Message 6 of 8 (4,204 Views)

Re: HPDM 4.5 Image Capture & Deploy ISSUES

Disregard, no sooner did I post this and found another post out there - make sure the HPDM agent on the terminals receiving the deployment are up to date -- run the _Update Agent task on them in HPDM. I did this and the images went right on over.
Honor Student
Posts: 3
Member Since: ‎10-19-2012
Message 7 of 8 (2,061 Views)

Re: HPDM 4.5 Image Capture & Deploy ISSUES

Updating the Agent worked for me too.  The agent details matched the updated version before running the task to update Agent again just in case it resolved issue.  Sure enough updating the agent allowed me to capture the image! 

Top Student
Posts: 6
Member Since: ‎12-16-2014
Message 8 of 8 (1,271 Views)

Re: HPDM 4.5 Image Capture & Deploy ISSUES

Make sure that your HPDM version matches your Agent version. For example if your HPDM is version 4.6 and you try and capture an image of a thin client using an older agent version like 4.4, you will encounter this error.

 

To fix this issue simply upgrade the agent on the thin client.There is a task located in the HPDM to update the thin client agent. 

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