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Another one bites the dust using HP ProtectTools
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Teacher
Posts: 141
Member Since: ‎10-30-2013
Message 11 of 22 (3,027 Views)

Re: Another one bites the dust using HP ProtectTools

Also what version of hp p tools you have?.
Teacher
Posts: 141
Member Since: ‎10-30-2013
Message 12 of 22 (3,020 Views)

Re: Another one bites the dust using HP ProtectTools

Yes Mcafee is saying that there is a conflict with Hp Protect tools.
Tutor
Posts: 14
Member Since: ‎12-12-2013
Message 13 of 22 (3,008 Views)

Re: Another one bites the dust using HP ProtectTools

On the McAfee forum I got the following response

 

Re: Can McAfee endpoint protection help me recover my data?

Hi Fredrik,

 

We (SaaS Endpoint Protection) do not have the feature to decrypt a drive which was encrypted with HP-PT.

 

Regards,

Sathish.V

Tutor
Posts: 14
Member Since: ‎12-12-2013
Message 14 of 22 (3,007 Views)

Re: Another one bites the dust using HP ProtectTools

Trying right now. using a trial license. Will happily pay if it works.
Tutor
Posts: 14
Member Since: ‎12-12-2013
Message 15 of 22 (3,004 Views)

Re: Another one bites the dust using HP ProtectTools

That last comment was regarding using Symantec disc encryption.

(But the trial version had encryption disabled)

I am now trying to get a limited time license...

Tutor
Posts: 14
Member Since: ‎12-12-2013
Message 16 of 22 (3,000 Views)

Re: Another one bites the dust using HP ProtectTools

Right now I just wished that HP could step up and give a straight yes or now if they have a solution to their "encryption not possible to remove feature"....
If anyone has a formal support it seems you can call this number:

http://www.hp-protecttools.com/about.asp?sub=4
What is the HP ProtectTools Technical Support line telephone number?

01925 841 805 - This number is only available for those who have purchased support with their licences or have renewed their support for additional years. Those that contact the Support Team will be asked to provide details to validate their contract which will be checked against the product database eg licence key, number of seats etc.
Tutor
Posts: 14
Member Since: ‎12-12-2013
Message 17 of 22 (2,971 Views)

Re: Another one bites the dust using HP ProtectTools

Results after many days of searching = 0

I have not been able to find away to decrypt my drive.

We will now remove this tool from all of our laptops

and use another way not connected to windows login.

 

I strongly think you should consider berfore using this tool.

You need to backup often not to risk loosing your work.

 

/Fredrik

 

Tutor
Posts: 14
Member Since: ‎12-12-2013
Message 18 of 22 (2,968 Views)

Re: Another one bites the dust using HP ProtectTools

BTW I will personally pay a reward of $200 if anyone knows how to solve this issue. Send me a personal message.
Over and out
Teacher
Posts: 141
Member Since: ‎10-30-2013
Message 19 of 22 (2,958 Views)

Re: Another one bites the dust using HP ProtectTools

ok, what about symantec disc encryption, take a look.

Highlighted
Tutor
Posts: 14
Member Since: ‎12-12-2013
Message 20 of 22 (2,939 Views)

Re: Another one bites the dust using HP ProtectTools

MY Colleague found the help while using google search

 

Steps to Retrieve Data Encrypted with 2011 Drive Encryption for ProtectTools (vers. 6.x)

 

If the computer system does not boot, and displays a message similar to “McAfee Endpoint Encryption. Fatal Error: [0xEE020002]” or “pePC has been corrupted – ERROR 92h” on a hard drive encrypted with 2011 Drive Encryption for ProtectTools, there is a tool can be used to attempt to retrieve data from the hard drive.

 

Legal Notice:

DiskTech 2011 tool is provided “As Is” by Hewlett Packard Company and McAfee, Inc. Neither Hewlett Packard nor McAfee provide any warranties either explicit or implied that any encrypted files can be retrieved using DiskTech 2011 or any other tool.

 

Prior to encrypting any data, the user is advised to utilize backup utilities and perform frequent backups of their data to secure media.

 

Instructions:

You must have access to the backup encryption key (.dat file typically saved to a USB) and have the DiskTech2011.iso (ftp://ftp.hp.com/pub/caps-softpaq/TCE&Q/DiskTech2011.iso) burned to a CD.

 

  • Before attempting to boot from the DiskTech 2011 CD, you will need to go into the notebook BIOS and temporarily switch the drive controller to IDE mode (F10>System Configuration>Device Configurations>SATA Device Mode). You will be asked to confirm this change to the Drive Controller, click the Confirm button to do so. A blue screen error (BSOD) will occur during boot if the drive controlled is set to any value other than IDE.

 

  1. Boot from the CD.  Make sure the USB key containing your recovery key and any other external USB storage devices are attached to a USB 2.0 port (not USB SS port) before powering on.
  2. After booting, select whether or not to start network support (probably no for most users).
  3. Click "Go" at bottom left.
  4. Select Programs>McAfee EETech.
  5. Click "HP".
  6. Navigate to the recovery key on your USB key.  Select "Open".  (If the encrypted drive is not mountable, it is here where you will usually receive an error)
  7. The drive should now be mounted.  You can leave the Authentication window open.
  8. Click "Go".
  9. Select Programs>A43 File Management Utility.
  10. You should now be able to access the files on your drive and move them to an external device.

 

  • When finished, don't forget to go back into the BIOS and change the controller back to AHCI mode.

 

The files on the hard drive are still encrypted when this retrieval process is completed, and you will not be able to boot from this hard drive unless it is rebuilt. You may choose to store the hard drive in a secure location for future access to the files remaining on it. The files on the hard drive will not be accessible except through the DiskTech 2011 tool.

 

You may choose to rebuild the operating system on the computer using OEM disks, or entering the HP Recovery Manager by pressing the F11 key during the boot process (if the recovery partition remains on the machine).

 

  • If the hard drive is formatted (by HP Recovery Manager or using the Quick Format feature on the OEM setup disks), all files on the hard drive will be wiped, and will no longer be accessible through any method.

 

Note:

If the data cannot be retrieved using the DiskTech 2011 tool, you may send your system to Hewlett Packard. HP may be able to retrieve the data through more intense data retrieval methods. However, HP cannot guarantee that any data can be retrieved from the hard drive. You must contact HP Support for instructions to ship your system.

 

 

 

 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation