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Honor Student
Posts: 3
Member Since: ‎04-17-2017
Message 1 of 4 (106 Views)

Creator-Update: Problems with USB-Ports and Desktop

[ Edited ]
Product Name: HP 350 G2
Operating System: Microsoft Windows 10 (64-bit)

Hello,

 

After updating to Creator (version 1703, build 15063.138) I experience the following problems:

1) All USB ports do no longer work. In the device manager, it is possible to update the listed USB drivers and to (de-)activate as well as to uninstall the USB ports - but without result. My original idea was to reinstall the former USB drivers, but unfortunately I couldn't find them neither on the HP nor on the Intel website.

2) On the Desktop, the icons in the bottom row are moved (sometimes at irregular intervals) to arbitrary other places at the desktop after starting the laptop.

I'd be grateful for any suggestions how to solve these problemes.

 

Kind regards,
Frank

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Master's Graduate
Posts: 421
Member Since: ‎11-17-2008
Message 2 of 4 (68 Views)

Re: Creator-Update: Problems with USB-Ports and Desktop

This is always the risk with forcing a new big update for Windows to. It may not be quite fleshed out for all systems.

You can uninstall devices in device manager and have the OS detect and install them again.

While I am an HP employee, my comments and suggestions are my own and do not represent HP Inc.

Quality Engineer - Workstations & RGS
-----

iMaxx” FORMER VOODOO PC / HP LEGACY GAMING SERVICE MANAGER

Honor Student
Posts: 3
Member Since: ‎04-17-2017
Message 3 of 4 (58 Views)

Re: Creator-Update: Problems with USB-Ports and Desktop

[ Edited ]

Thank you for your answer.

 

As already written uninstalling doesn't solve the problem.

Honor Student
Posts: 3
Member Since: ‎04-17-2017
Message 4 of 4 (39 Views)

Re: Creator-Update: Problems with USB-Ports and Desktop

Meanwhile I made a rollback to the prior version 1607 / build 16393. This solved the problem partially, i.e.

- the icons on the desktop don't move anymore unintentionally,

- and the USB 2.0 slot on the right side works again.

 

Nevertheless, the two USB 3.0 slots on the left side still don't work. I tried to install other USB drivers, but I always received error message like e.g. "this software doesn't work on this machine".

 

I have an i7-5500U processor, the hardware ID's for the "Mobile 5th Generation Intel(R) Core(TM) USB xHCI Controller - 9CB1
" / "Intel(R) USB 3.0 eXtensible-Hostcontroller – 1.0 (Microsoft)" are:
PCI\VEN_8086&DEV_9CB1&SUBSYS_803B103C&REV_03
PCI\VEN_8086&DEV_9CB1&SUBSYS_803B103C
PCI\VEN_8086&DEV_9CB1&CC_0C0330
PCI\VEN_8086&DEV_9CB1&CC_0C03

Any ideas? Thx!

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