01-24-2013 03:06 AM
I'm having a problem with the HP Pro 3500 MT PC. It came installed with Windows 8, but because the PC is for work, I needed Windows 7. So, I installed Windows 7 Professional 64-bit and now I can't get the Internet working at all. The computer tells me that I don't have a driver and there are no network adapters listed in Device Manager.
I've tried installing the correct drivers from the HP website, but the PC returns with a message saying that the drivers could not be installed. I go to reboot the PC, to see if that brings me any luck, and the computer then won't start as it says that Windows could not be loaded as an unsigned driver has been found (or something along the lines of that). The only solution then is to reinstall Windows 7 Professional 64-bit but I still don't have the Internet working.
I have three devices listed in the 'Other Devices' section of Device Manager, each with a yellow exclamation mark beside them. They are: Ethernet Controller, PCI Simple Communications Controller and SM Bus Controller. I've already tried contacting HP Support, even though I'm in the UK but they hung up on me when I explained the situation to them, so my faith in them has decreased quite a bit.
Any help with this would be greatly appreciated as I would like to get this PC up and running as soon as possible!
01-24-2013 06:06 AM
First install the chipset driver and reboot.
See if the realtek NIC driver directly from the realtek site works for you.
Download and install the 6th one on the list.
See if this gets the PCI simple...
07-30-2013 06:24 AM
07-30-2013 06:59 AM
For XP, you need to download and install the 3rd file on the list for the auto install file.
07-31-2013 01:26 AM
i installed chipset ,pci controler driver. these are installed well but the realtec is not installed ,when i click the realtec software command promt window appear for for few second and then disappeare, after i install the chipset and pci drivers icheck the device manager in other devices ethernet controller appeare in yellow colour now what am goning to do?
07-31-2013 06:18 AM
Please see if this driver works.
Here is the link to the XP driver page for your PC. As you can see, you have the Realtek network controller, so that first driver I posted should have worked and I don't know why it didn't, but maybe this one will.
08-01-2013 11:13 PM
thank you very much it works,
i installed this xp network software this worked for me.