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‎06-29-2016 04:12 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

When I open CyberLink Youcam all I see is a blank square, where the image should be. the camera usually works for an half an hour and then stops working. I don't see any notifications about the camera not being  connected etc...
The only thing I see is the blank square. As I'm writing this, in the square i'm seeing This message that Im writing. Please help ASAP because I really need this camera on a daily basis.

Thank you

1 ACCEPTED SOLUTION

Accepted Solutions

‎07-01-2016 10:26 AM

HP Recommended

Hi @BITCTangerina, 

 

Welcome to the HP Forums, I'd be happy to help you with your CyberLink YouCam. I understand from your description that the YouCam is not working but there is no notification or indication as to why it will not function as expected. Please use the following document to troubleshoot the issue and let me know the results of your efforts: HP PCs - Webcam Troubleshooting (Windows 10, 😎.

 

Thanks, I look forward to hearing back from you. If this resolves the issue, please click the Accept as Solution button below so others can see what worked for you. :cathappy:

Sunshyn2005
I work on behalf of HP


If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “thumbs up" button!

View solution in original post

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2 REPLIES 2

‎07-01-2016 10:26 AM

HP Recommended

Hi @BITCTangerina, 

 

Welcome to the HP Forums, I'd be happy to help you with your CyberLink YouCam. I understand from your description that the YouCam is not working but there is no notification or indication as to why it will not function as expected. Please use the following document to troubleshoot the issue and let me know the results of your efforts: HP PCs - Webcam Troubleshooting (Windows 10, 😎.

 

Thanks, I look forward to hearing back from you. If this resolves the issue, please click the Accept as Solution button below so others can see what worked for you. :cathappy:

Sunshyn2005
I work on behalf of HP


If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “thumbs up" button!

Was this reply helpful? Yes No

‎07-01-2016 11:05 AM

HP Recommended

I reeinstaled it and it worked again Thanks a lot 🙂

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