cannot connect to https://onedrive.live.com and to STORE APP

[tmmsgrll]

Don't know if it's matter of hp support, but I can't receive support from microsoft.

The OS is W10 Home rev 1607. Internet is working with all url's except with site  https://onedrive.live.com and can't access to STORE APP. This error occurs with IE11,Chrome and Edge. Note that I can access to my account.live.com, to my hotmail mail box. Trying to access to STORE APP get "0x8000FFFF" error code. 

Trying to troubleshoot apps of window store get "licence or cache of windows store can be damaged" can't load the page.

Hope you can help me

best regards and have an happy 2017

Tommaso

[Resolv_S]

Hello@tmmsgrll,

Welcome to the HP Support Forums!  It is a great place to find the help you need, from other users, HP experts, and other support personnel.

I understand that you are unable to access the store app. Did I get it, right?

I was able to search and find a relevant article about the Windows Store app.

I request you to run the trouble-shooter using the link below and check if that solves the issue.

http://hp.care/2bTJde3

Hope this answers the question. Please let me know more.

Resolv_S

Glad to help you. I work for HP

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

"HP respects and is committed to protecting the personal information of our covered individuals." You can read more in the HP Privacy Statement.

[tmmsgrll]

I have alraedy done what you suggest,this is what happens:

Cache and store can be damaged, open windows store. I click on "open windows store" and after some time get "Impossible to load the page. Try later" Error code 0x8000FFFF   Cv wv4LpaXO70e7KHRH".

Also, as I explained can't access to "https://onedrive.live.com/about/it-it/" , the page remains blank, tried with IE11,Chrome and Edge.

If can be usefull, tried with EPIC PRIVACY BROWSER and can access to "https://onedrive.live.com/about/it-it/".

This epic browser set up a proxy located in USA, and my IP address becomes a USA IP ( for example now is :

107.170.58.37 United States New York New York City

REgards, happy 2017

Tommaso

[Resolv_S · Accepted solution]

Hi@tmmsgrll,

Thanks for the response.

I strongly recommend you to reinstall the operating system and check if that works. Use the link below to perform the recovery the right way.

http://support.hp.com/us-en/document/c04758961

Hope the information shared will help you. Please share for more.

Resolv_S

Glad to help you. I work for HP

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos Thumbs Up" to say “Thanks” for helping!

"HP respects and is committed to protecting the personal information of our covered individuals." You can read more in the HP Privacy Statement.

Note: HP Doesn't recommend any upgrade/downgrade of any hardware/software parts or software that is bundled with the product. It may affect the manufacturer's warranty.

[tmmsgrll]

Think that this is the final solution, but I superseed for a while.

Many thanks to all helped me, good by

Tommaso