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05-15-2012 01:47 PM
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HP Awarded Voice of the Customer Award for Web-based Tech Support
Award is second this month recognizing HP’s social support efforts
PALO ALTO, Calif., May 14, 2012 – HP today announced that its Web-based tech support channels have been awarded the “Voice of the Customer Award” at the Customer Response Summit 4 (CRS4) in Austin, TX. The award, which is presented by Execs in the Know, recognizes best in class organizations who achieve customer service excellence through emerging customer response channels.
The award honors HP for delivering a superior customer experience through multiple online support channels, including the HP Consumer Support Forums, HP Support Twitter handle, HP Support tab on the HP Facebook page, HP Support YouTube channel, and the mobile versions of the HP Customer Care and HP Consumer Support Forum sites. Through these online channels, HP provides more than 100 million technology support solutions annually.
“HP’s customer footprint is daunting in terms of its size and scope, yet HP has successfully managed to deliver best-in-class customer service by its creative implementation of multiple online and mobile support channels,” said Chad McDaniel, president of Execs in the Know. “When it comes to identifying leaders in the burgeoning customer experience space, HP has proven they are a company to watch.”
“Today’s customers want to be able to access tech support anytime, anywhere and from any device, and HP designed its online support strategy to address that need,” said Brent Potts, Vice President, Global Digital Support for HP. “HP’s Web support channels have quickly become the tech support option of choice for millions of HP customers, and we plan to continue to optimize those channels to deliver a superior customer experience and increase customer satisfaction.”
The Customer Response Summit series is a dedicated peer-to-peer forum, gathering industry service leaders to shape the future customer experience. For more information on this year’s forum, please visit http://www.customerresponsesummit.com/.
On May 4, 2012, HP was also honored with the received social software company Lithium’s inaugural Breakthrough Brand Nation Award (CEO AWARD) at the 2012 LiNC conference’s Lithy Award ceremony in San Francisco. The Lithy Awards spotlight companies using Lithium technologies to build communities and address business goals in unique and compelling ways. The Breakthrough Brand Nation Award, dubbed the “Lithy of all Lithys”, is a new award and an especially prestigious honor since Lithium customers can not apply for the specific award. The winner is chosen by Lithium executives, who select the best of all the Lithy entrants for the honor. It recognizes the organization showcasing best practices across all categories for all companies using Lithium technology.
HP creates new possibilities for technology to have a meaningful impact on people, businesses, governments and society. The world’s largest technology company, HP brings together a portfolio that spans printing, personal computing, software, services and IT infrastructure to solve customer problems. More information about HP (NYSE: HPQ) is available at http://www.hp.com.
This news advisory contains forward-looking statements that involve risks, uncertainties and assumptions. If such risks or uncertainties materialize or such assumptions prove incorrect, the results of HP and its consolidated subsidiaries could differ materially from those expressed or implied by such forward-looking statements and assumptions. All statements other than statements of historical fact are statements that could be deemed forward-looking statements, including but not limited to statements of the plans, strategies and objectives of management for future operations, including execution of cost reduction programs and restructuring and integration plans; any statements concerning expected development, performance or market share relating to products and services; any statements regarding anticipated operational and financial results; any statements of expectation or belief; and any statements of assumptions underlying any of the foregoing. Risks, uncertainties and assumptions include macroeconomic and geopolitical trends and events; the competitive pressures faced by HP’s businesses; the development and transition of new products and services (and the enhancement of existing products and services) to meet customer needs and respond to emerging technological trends; the execution and performance of contracts by HP and its customers, suppliers and partners; the protection of HP’s intellectual property assets, including intellectual property licensed from third parties; integration and other risks associated with business combination and investment transactions; the hiring and retention of key employees; expectations and assumptions relating to the execution and timing of cost reduction programs and restructuring and integration plans; the resolution of pending investigations, claims and disputes; and other risks that are described in HP’s Quarterly Report on Form 10-Q for the fiscal quarter ended January 31, 2012 and HP’s other filings with the Securities and Exchange Commission, including HP’s Annual Report on Form 10-K for the fiscal year ended October 31, 2011. HP assumes no obligation and does not intend to update these forward-looking statements.
© 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.
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