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Member Since: ‎03-02-2015
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Question about your HP product? Ask away, it's #HPExpertDay on September 21-22!

[ Edited ]

Update: this event is now over, but if you've come to the HP Support Forum for help for your HP product, there's still help available!  Simply post your question to the relevant board.

 

Stay tuned to Community News for the next HP Expert Day! Smiley Happy

 

30515_HP_SocialCare_Sept2016_ExpertDay_TWITTER_1200x600_EN-v2_PROD copy.jpg

 

Welcome to #HPExpertDay!

 

We are pleased to announce the next #HPExpertDay -- on September 21, we’ll be here at 7 AM Pacific Time, until 7am Pacific Time the next day on September 22nd.  

 

That’s 24 hours!  24 hours during which time, more than 150 HP employees, partners, and volunteer experts will swam the HP Support Forum to help you.

 

Ready to get started? Just post on the board that best matches your product category during the time of the event and wait for a reply.

 

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Ok, how do I get started?

 

Our team of experts will be monitoring the forum all day on the day of the event and jumping into the conversation to tackle your toughest questions.

 

You can easily recognize our experts on the forum.

  • If you see an “HP” icon next to the forum screen name, this is an HP employee or partner.
  • If you see an “Expert” icon next to the forum screen name, this person is not affiliated with HP but they are part of the HP Expert Program. They are very knowledgeable on the topic.

If you have specific product questions, the more information you give us, the better we will be able to assist you.  Having your exact model number, any error messages, what operating system version are you running, and any recent hardware or software changes will go a long way in helping us solve your problem.  The experts might need to get some more information from you so please subscribe to the conversation, and an online conversation will be born.

 

While we do have experts from around the world, many of them are located on the west coast of the United States. As a result, you will likely see more replies during normal waking hours in the United States, however many of our experts are even planning on logging in to help you from their homes!

 

If you need assistance registering or posting a question, there are videos and tips here that will help you get started.

 

So, please join the conversation. This is your chance to connect with the best and brightest minds at HP. And it’s FREE.  Whether you own a Photosmart printer, Slate 7 tablet, HP Envy notebook or an HP home desktop computer, there has never been a better opportunity to learn about your product.

 

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What if I need more information?

 

For more information and a complete schedule of previous events, check out this post on the forums.

 

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What languages does Expert Day occur in?

 

This forum covers English for all HP products, but we’ll also be holding Expert Day events on our Spanish, Portuguese, French, German, Simplified Chinese, and Korean forums. Here’s the information:

 

Community

Date

English

September 21st | 7am to September 22nd 7am PT

Chinese

September 22nd | 10am to 6pm China Time

Korean

September 22nd | 10am to 6pm Korea Time

French

September 21st | 10am to 6pm CET

German

September 21st | 10am to 6pm CET

Spanish

September 21st | 10am to 6pm Argentina Time

Portuguese

September 21st | 10am to 6pm Brasilia Time

I am an HP employee, supporting the HP Experts who volunteer their time and technical knowledge to help others.
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