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CalvinP
Posts: 317
Member Since: ‎08-29-2012
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You Asked, We Delivered: Check out the new HP Customer Care!

You asked for a support web site to help you connect with HP more easily through an intuitive interface with less clutter and quick and accurate navigation to support information. We delivered!

 

Get ready for a customer support site designed on extensive customer feedback and user testing. We focused our research and testing on core elements of the site including menu usability, ease of software downloads, visual impact and cues, search results and much more. The first obvious change is that we switched our background from black to white and improved fonts and colors for overall readability. But that’s just the beginning. The look and feel of the site offers specific improvements including easier access to HP contact information; a streamlined software driver download experience; enhanced navigation through product support information; and more. The site “refresh” aims to be more seamless, engaging and productive. 

 

As HP customers, HP welcomes your feedback while we strive to create the best possible customer care experience. Take a look at the exciting changes today and continuing in the coming months.

 

Here are examples of the old (left) and new (right) experiences on some of our highest traffic pages:

 

Software Driver Download

 

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Ink Cartridge Compatibility

 

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Visit Customer Care and provide feedback via one of the feedback options on the site!

Want to help? Become an Expert!

I am an HP employee.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation