04-08-2014 08:14 AM
04-24-2014 01:18 PM
Have any parts been replaced on the printer?
What paper is been used?
Does the paper loaded match the selection on the front panel?
- Print the diagnostic print and look for any problem with the printheads
- Check for any paper jam on the service station that could be contaminating the printheads
- Make sure the paper is flat, curl on the paper can make the paper hit the carriage
05-15-2014 03:38 AM
Could you please give more information on the media you are using?
Paper type -
Paper weight -
What paper type selected in the display panel?
Have you tried printing on Plain media (90gsm)? If you have tried printing on that media, What happens ?
08-04-2014 01:41 AM
08-19-2014 11:20 AM