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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎01-31-2017 02:48 PM

HP Recommended
Product: HP DesignJet 130nr
Operating System: Microsoft Windows 10 (64-bit)

I have 2 older DesignJet 130nr printers.

Computer has Windows 10 64bit

I was able to install 1 printer and it works fine, the printer driver is the latest version (8.1) from website

When i went to try the second one, it tries to install the driver but then i get a message saying driver unavailable

and it says..."specified port is unknown"

 

I have tried removing the first one and reinstalling the second, but get the same message.

I can re-install the first printer and use it with no problems.

 

I also tried both printers on an old laptop that has XP on it.

on this computer i was able to install both printers with no problem.

 

Is there something missing from the second printer that is not allowing me to install it on a windows 10 computer??

I need to send these printers out of town for work and i am just trying to make sure they will work for us.

 

Any ideas??

thanks

 

1 REPLY 1

‎02-26-2017 06:12 PM

HP Recommended

Hi,

 

Have you check for any Windown updates pending?

Try another USB cable

 

Best regards

Mike G

I'm an HP Inc employee. But my response is not in behalf of HP Inc
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