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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎10-09-2016 06:22 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

I have repeatedly tried to connect my designjet printer with my Windows machine, but the control panel where I view my printers keeps showing the designjet as "driver is unavailable", despite installing, unzipping, and viewing the driver on the Windows machine.

 

Is there a known issue with Windows 10 machines and the HP DesignJet t120 driver? I have seen this same issue on the boards before, but no real solutions yet.

 

Any help is appreciated. Thank you.

 

6 REPLIES 6

‎10-09-2016 06:49 PM

HP Recommended

I also have this issue!

 

Is there a known issue with Windows 10 and the HP DesignJet T120 Driver?

Was this reply helpful? Yes No

‎10-09-2016 10:14 PM

HP Recommended

Hi,

 

Try instaling the following driver

 

http://h20565.www2.hp.com/hpsc/swd/public/readIndex?sp4ts.oid=11176948&swLangOid=8&swEnvOid=4063

 

Before insgalling, make sure you remove the driver completely (Devices and printers, Server Properties, Registry), then reboot the computer.

 

Best regards

Mike G

I'm an HP Inc employee. But my response is not in behalf of HP Inc
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‎10-18-2016 04:37 PM

HP Recommended

Thanks Mike but still no go. That is the same driver I installed previously (which came with plotter). Did the deletion of prior/reinstall of it again to no avail. Any other suggestions?

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‎10-18-2016 04:47 PM

HP Recommended

Hi,

 

Did you followed the steps under Instalations instructions?

 

Sorry, I should have shared this other link

 

http://h20565.www2.hp.com/hpsc/swd/public/detail?sp4ts.oid=11176948&swItemId=pl_167735_1&swEnvOid=40...

 

Best regards

Mike G

I'm an HP Inc employee. But my response is not in behalf of HP Inc
Was this reply helpful? Yes No

‎10-19-2016 06:06 AM

HP Recommended

Yes folowed instructons to the T.

Does this new driver supercede the other driver previously installed (i.e. do I need to delete the other driver previously installed)?

Thanks

Jim

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‎10-20-2016 05:51 PM

HP Recommended

Yes,

 

Delete the previous driver completely

 

- Devices and printer

- Server properties

- Registry

 

Best regards

Mike G

I'm an HP Inc employee. But my response is not in behalf of HP Inc
Was this reply helpful? Yes No
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