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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
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- HP Community
- Printers
- DesignJet, Large Format Printers and Digital Press
- Re: HP Designjet T1200HD MFP
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07-25-2016 08:00 AM
My hot1200 has all of a sudden after a print job shown the error code 21.13 & after several attempts of starting it up the code 86.01 appeared but has gone again & 21.13 is there all the time can anyone help please?
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Accepted Solutions
07-26-2016 02:19 PM
Mike
I can't thank you enough for all your prompt messages & help.
I hope we are on the road to getting my machine up & running again
kind regards Angi
07-25-2016 09:19 AM
The error means that there is a problem ir obstruction on the Service Station. This is located at the right of the printer.
If you can move the carriage away from the right with the printer off look for any paper jam or obstructions. Clean the encoder strip with a lint free cloth damp with water.
If the error persist you might have to replace the service station
Mike G
I'm an HP Inc employee. But my response is not in behalf of HP Inc
07-26-2016 12:48 PM
Good afternoon Mike
unfortunatly I have got to have a new service station, I'm going to use a local HP supplier in Norfolk for the part & my engineer will fit,
can I please check if this is ok with you the part number I require!
I have HP Designjet t1200hd MFP model CQ653a
regards Angi
07-26-2016 01:19 PM
Hi,
Here is the part number
CH538-67040 Service station - Includes the drop detector and the service station spittoon - For the Designjet T1200/T770 printer series
Mike G
I'm an HP Inc employee. But my response is not in behalf of HP Inc
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