HP T2300 Scanner error 9.2:10

[Jamietoc]

Can someone help me with this error

9.2:10

Thanks

jamie

[Mikeg81]

Hi,

Here are some possible solutions

- You can clear the error by cleaning the scanner

- Delete all the jobs from the printer and scanner queue

- Doing a eerom reset

- Replacing the Scanner controler board

- Replacing CIS A

All depends on what is the printer doing when you get the error.

[Jamietoc]

Hi Mike,

Scanner glass is clean

There are no jobs in queue

How do I reset the eerom

do you know the costs of the other 2

- Replacing the Scanner controler board

- Replacing CIS A

Thanks

jamie

[Jamietoc]

Hi Mike,

I reset the eerom... no good same hardware error 9.2:10

cannot select scanner or copier as error says scanner not available?

is there a way to test the board first as it is an expensive item?

thanks

jamie

[SHThompson]

You might want to check and see if HP offers a flat rate repair price for your machine.

[Jamietoc]

I may have to as no one seems to know what to do?

thanks anyway

jamie

[Mikeg81]

Hi,

The only thing you can do is check the connections of the scanner controller board.

If you reset the conections and still get the error, you will need to have the parts replaced, as I mention before..

The problem is that one of the CIS has failed or is not detected. this because the CIS failed or the SCU failed

[Jamietoc]

Hi Mike,

Is the control board easy to get at?

If so where is it located?

I can see a small board that all the cables (USB connections go to when i removed the display end of the printer, but cannot located the scnner board?

Thanks

Jamie

[Mikeg81]

Hi,

The scanner controler board is on the top of the printer, were the CIS are.

The small board you are looking at tis the Interface Board.

[Jamietoc]

Hi Mike,

I have just installed a new Scanner board and the error is still apearing on boot up?

What do you propose, about the only thing left is to replace CIS A how do i do that?

Thaks

Jamie