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‎07-28-2016 09:51 AM

HP Recommended
Operating System: Microsoft Windows 7 (64-bit)

 

HP designjet T920 large format desplays error 21:13 before initializing completely,and restart if persist contact for service. I have tried to clean and lubricate the machine but no change.Kindly assist

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1 ACCEPTED SOLUTION

Accepted Solutions

‎07-28-2016 10:02 AM

HP Recommended

Hi,

 

The error is related to the Service Station (SS)

 

Look for any obstructions

Clean the encoder strip to make sure the carraige is not on the wrong location when the SS moves

 

If you have noises coming from the SS when it try to moves or does not move, you might have to replace the part

 

Best regards

Mike G

I'm an HP Inc employee. But my response is not in behalf of HP Inc

View solution in original post

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2 REPLIES 2

‎07-28-2016 10:02 AM

HP Recommended

Hi,

 

The error is related to the Service Station (SS)

 

Look for any obstructions

Clean the encoder strip to make sure the carraige is not on the wrong location when the SS moves

 

If you have noises coming from the SS when it try to moves or does not move, you might have to replace the part

 

Best regards

Mike G

I'm an HP Inc employee. But my response is not in behalf of HP Inc
Was this reply helpful? Yes No

‎07-29-2016 09:13 AM

HP Recommended

Thank you Mike,I managed to sort out the error.Cleaned the ss and lubricated the rails and the machine is workin fine.Thank you once for your assist. Keep it up Sir

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