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Student
Posts: 1
Member Since: ‎03-20-2017
Message 1 of 2 (75 Views)

Plotter not printing PDF document

Product Name: HP T7200
Operating System: Microsoft Windows 7 (64-bit)

Not printing out. 

I send a print job to the plotter and windows says its completed. The print job is no longer in the print queue. At the plotter it says finishing print but nothing is printed and there are no error logs saying it didnt print.

 

I am trying to print a pdf document 

 

Steps tried. 

Replace print roll. 

Restarted printer (powered off 30 secs from wall power)

Removed drivers then reinstalled them.

Installed drivers on 3 different computers . 

   One computer can print the document the other 3 can not 2 new , 1 with the origional issue. 

Printed test page and it worked.

 

 

Any help would be appreciated. 

 

Thanks, 
Bryon

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Master's Graduate
Posts: 330
Member Since: ‎02-01-2011
Message 2 of 2 (35 Views)

Re: Plotter not printing PDF document

Hi,

 

Thanks for contacting with HP support Forum.

 

Please confirm your operating info. and retry again new driver from below link:

 

http://h20566.www2.hp.com/hpsc/swd/public/readIndex?sp4ts.oid=11203546&swLangOid=8&swEnvOid=4062

 

As depans on windows based driver.

 

Are you connect through ethernet cable by IP assigning base, please check IP configuration and address and ethernet cable.

 

If all are ok, please ping from your PC/Laptop.

 

I hope that will solved if you have successfully completed new driver installation.

 

N.B: Sometime virus will make a problem for printing, you just check your PC/Laptop has virus free.

 

 

Regards,

Rashed

 

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