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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-21-2017 02:12 PM

HP Recommended
Product: Officejet 7610
Operating System: Microsoft Windows 10 (64-bit)

What is going on with my Officejet 7610 Wide Format and Windows 10?

 

I can never seem to print a full multipage document to this device, many times I cannot print to it at all.

 

Doing a Ping -t to the IP shows a lot of dropped packets.

 

So frustrating. If I cannot get this fixed I will likely never buy another HP printer.

 

This device has been a nuisance since received.   😕

 

Any ideas would be appreciated. 

 

Thanks,

 

Dave

1 REPLY 1

‎02-22-2017 10:34 AM

HP Recommended

Hi @OurWorldMall

 

Welcome to the HP Forums!

 

Thank you for posting your query in this forum, it's a great place to find answers.

 

I reviewed your post and I understand that the printer is not maintaining the connection with your network.

 

I’d love to help!

 

I recommend you to follow below steps in the below article and check if it helps.

 

http://hp.care/2g507IE

 

Let me know how it goes and you have a great day!

 

If the information I've provided was helpful, please give us some reinforcement by clicking the "Accepted Solution" and "Kudos" buttons, that’ll help us and others see that we’ve got the answers!

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

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