10-05-2015 02:02 AM - edited 10-05-2015 10:09 PM
the printer show blue screen with code B87E7362 at start up, please help, i didn't find it on web
10-24-2015 06:16 PM
I have a similar issue with the error code B3CO5214
I'm going to just call these guys and ask someone for help because this website is impossibly hard to navigate.
Here's the link with all the numbers, hopefully this helps.
01-30-2017 01:19 PM
Isolate the printer, remove ink cartridge, printhead and paper
Try another power cable and power outlet
If the issue persist use the CQ890-67105 USB New Module with F/W SV
Good news, that's a lot cheaper than the Main PCA
I'm an HP Inc employee. But my response is not in behalf of HP Inc
03-18-2017 11:08 PM
At first try to follow the below steps and get it fix by :
- Connecting the printer to another outlet
- Repacing the power cable
- Replacing the Main PCA (If you have replace Main PCA, it will solved the issue.)
Also try to Isolate the printer by removing any connectivity cables, printhead
Try removing the ink cartridges, printhead, paper, replacing the power cable and another power outlet. If you still have the problem, please replace the Main PCA (P/N: CQ890-67097)
N.B: Part No. CQ890-67081 is an older revision.
Main PCA - T120: P/N: CQ891-67013
Main PCA - T520: CQ890-67023
It is my understanding that the new Main PCA should come with the USB with the FW. Make sure it is there before installing the new main PCA.
If problems with the FW, will not recommend you to use the old USB with the firmware again.
If not covered under warranty you may replace Encrypted chip which is failed on the mainboard inside the printer you can buy it on ebay/other's source:
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- HP Designjet Z6100 Printer Series - Order ink supplies