Post new question
Question
Reply
 
Student
Posts: 1
Member Since: ‎10-05-2015
Message 1 of 4 (508 Views)

deskjet t120, blue screen with code B87E7362 at start up

[ Edited ]
Product Name: deskjet t120
Operating System: Microsoft Windows XP

Hi,

the printer show blue screen with code B87E7362 at start up, please help, i didn't find it on web

Reply
0
Honor Student
Posts: 2
Member Since: ‎10-24-2015
Message 2 of 4 (430 Views)

Re: deskjet t120, blue screen with code B87E7362 at start up

I have a similar issue with the error code B3CO5214

 

 

I'm going to just call these guys and ask someone for help because this website is impossibly hard to navigate.

 

Here's the link with all the numbers, hopefully this helps.

 

http://www8.hp.com/us/en/contact-hp/phone-assist.html

Professor
Posts: 2,277
Member Since: ‎04-12-2012
Message 3 of 4 (81 Views)

Re: deskjet t120, blue screen with code B87E7362 at start up

Hi,

 

Isolate the printer, remove ink cartridge, printhead and paper

Try another power cable and power outlet

 

If the issue persist use the CQ890-67105 USB New Module with F/W SV 

https://parts.hp.com/hpparts/Search_Results.aspx?mscssid=E1AD3E9E1F58403DA3412CF475D95B16&SearchIn=P...

 

Good news, that's a lot cheaper than the Main PCA Smiley Happy

Best regards

Mike G

I'm an HP Inc employee. But my response is not in behalf of HP Inc
Master's Graduate
Posts: 330
Member Since: ‎02-01-2011
Message 4 of 4 (56 Views)

Re: deskjet t120, blue screen with code B87E7362 at start up

Hi,

 

At first try to follow the below steps and get it fix by :

- Connecting the printer to another outlet

- Repacing the power cable

- Replacing the Main PCA (If you have replace Main PCA, it will solved the issue.)

 

Also try to Isolate the printer by removing any connectivity cables, printhead

 

Try removing the ink cartridges, printhead, paper, replacing the power cable and another power outlet. If you still have the problem, please replace the Main PCA (P/N: CQ890-67097)

 

PartSurfer: http://partsurfer.hp.com/Search.aspx?SearchText=CQ890-67081

 

Part Store: https://parts.hp.com/hpparts/Default.aspx?mscssid=

 

original.jpg

N.B: Part No. CQ890-67081 is an older revision.

 

Main PCA - T120: P/N: CQ891-67013

Main PCA - T520: CQ890-67023 

 

It is my understanding that the new Main PCA should come with the USB with the FW. Make sure it is there before installing the new main PCA.


If problems with the FW, will not recommend you to use the old USB with the firmware again.

 

If not covered under warranty you may replace Encrypted chip which is failed on the mainboard inside the printer you can buy it on ebay/other's source:

 

http://www.ebay.co.uk/itm/282081139582?ssPageName=STRK:MESELX:IT&_trksid=p3984.m1555.l2649

 

http://www.ebay.co.uk/itm/HP-Designjet-T520-Blue-Screen-Error-Solution-Encrypted-chip-/282385654102

 

http://www.ebay.co.uk/itm/282153834889

 

 

 

Thanks,
Rashed

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation