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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎09-11-2015 09:30 AM

HP Recommended
Product: hp t520 designjet printer

display screen  is blue and has     B39B3E04  and no other error code    printer will not respond  or turn off      must be unplugged and same message appears

4 REPLIES 4

‎09-11-2015 02:38 PM

HP Recommended

Hi,
A Hard Reset can erase the error
Keep pressing 15 second Power button until show the Support Menu, go to option number 3 "Resets" and select the option 3.3 Hard Reset (The pin number is 3746)
If the issue still continue, the root cause is the Main PCA, replace it

1 person found this reply helpful
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‎09-21-2015 05:34 AM

HP Recommended

Thank You Oscar_l      Hard reset wasnt enough.

Had to replace main PCA . Done and working fine.

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‎09-21-2015 07:02 AM

HP Recommended

Well, it´s no a good news , but the priner work fine

 

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‎07-20-2016 03:05 PM

HP Recommended

1
Hello I repaired that problem replacing Designjet T120 t520 Encrypted chip

you can buy it on ebay

http://www.ebay.co.uk/itm/282081139582?ssPageName=STRK:MESELX:IT&_trksid=p3984.m1555.l2649

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