23tm Monitor apparent touch dead spot (163 Views)
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Honor Student
JaJaPuppy
Posts: 2
Member Since: ‎11-06-2013
Message 1 of 3 (163 Views)

23tm Monitor apparent touch dead spot

I have had a 23tm since Friday. It appears to have developed a "dead spot" in the middle third of the screen as far as touch goes. Is this likely to be some kind of configuration error or am I looking at a fault

I have x64 win 8.1

Thanks
Honor Student
JaJaPuppy
Posts: 2
Member Since: ‎11-06-2013
Message 2 of 3 (150 Views)

Re: 23tm Monitor apparent touch dead spot

UPDATE : When the touch goes dead - it prevents me from selecting anithing.  It will however still allow swipes.  Also if I unplug the USB cable abd re-connect it will allow me to select again for 5 or 10 minutes

HP Support Agent
TwoPointOh
Posts: 3,648
Member Since: ‎08-31-2013
Message 3 of 3 (131 Views)

Re: 23tm Monitor apparent touch dead spot

Hi JaJaPuppy. This document is not exactly specific to your issue, but if this troubleshooting doesn't resolve your issue, I would recommended contacting support.

Troubleshooting Touch Screen Issues in Windows 8:
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c03488148

HP technical support: 800-474-6836. If you live outside the US/Canada Region please click the link below to get the support number for your region. http://www.hp.com/cgi-bin/hpsupport/index.pl

TwoPointOh
I work on behalf of HP



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