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01-14-2011 08:25 PM
I have a customized Touchsmart 846t I purchased two years ago. Recently, the monitor has been acting strange whenever I play a DVD or watch TV via windows media smart, about 30 minutes or so the screen will go black. The computer is still on, but the screen goes black and I am unable to turn it back on. I have to manually press the power button to shut the computer down, then restart it. went in and disabled the display shut off and checked it to never turn off display, and all screen savers have been disabled as well.
Since this only occurs when playing DVD's or watching TV is why I am thinking it could be the video card or graphics card. Has anyone else experienced this issue?
I think the graphics card installed is: NVIDIA GeForce 9600? If thats not it, where do you find this info?
Thank you, Meg
01-16-2011 03:04 AM
It could be Sleep Mode issue too.
Click Start->Control Panel->Power Options->Click 'Change Plan Settings', set Never to 'Turn off Display', and Turn off Computer. Click Save.
Click Start , and then click Control Panel .
Click Appearance and Personalization .
Under Personalization, click Change screen saver .
In the Screen saver section, select (None) and then click OK .
Check if you are able to play Video more than 30 Minutes.
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