Blu-Ray will not play on HDMI connected HD TV

[Nosaj]

I have a MEDIA CENTER M9260F vista 64 home premium with CORE 2 QUAD Q6700, 4 G RAM, 2 500G HD's, HL DT ST BDDVDRW GGC-H20L and a nvidia GeForce 8600 GT card.  I have 1 Sony LCD monitor and 1 Toshiba 42HL67 720p HD LCD TV attached  through a HDMI cable, the monitors are mirrored.  When I play a BD with the TV connected I get a   "this content is protected.  This content is not allowed to play in the current display mode".  This must be an error as I cannot imagine how you could market a Media Center Computer with a HD BD player and not have it function on a HD/BD capable TV.   The disk will play if the TV is not connected.  I have the latest video driver from the Nvida site.  Does anyone have any ideas?   

[frprinterwiz]

That's expected behaviour - your license only allows you to play the content on one player.  Therefor when it detects a secondary display it won't let you play it (in case you are attempting to record the output from the other display).

[NOLAMICHAEL]

I also just purchased a HP Pavilion Elite with a Blu-Ray player already inside that does not play Blu-Ray movies. When I called Tech support I was on the phone over two hours while they attempted to upload different codecs. After the two hours I was told by the tech that this happens and HP is currently working on the problem and in three to six months I will be contacted by phone when they solve this issue. Why did they sell a unit with features it clearly does not have and there is no solution in sight. I also emailed HP about this problem over a week ago and no one has responded to that. Way to stand behind a product they sell, they run and hide. I went out and bought three movies that now I can't play with this computer that doesn't do what it's supposed to do. I am deeply disappointed that I didn't buy a Dell that has an excellent customer service department and sells computers that actually do what they are sold to do!!!

[KMitnick]

Blu Ray Discs are meant for single displays and hence cannot be played on multiple displays eg TV / External Monitor. Connecting more than one display will generally result in the same "The content is protected. The content is not allowed to play in current display mode".

[NOLAMICHAEL]

Any suggestions to making the Blu-Ray player work? Do I need to unplug one of the connection to the monitor? I really want this problem to be resolved so I can feel I made a smart purchase and enjoy my movie time!

[dwill5228]

I know your pain! Purchased a Pavilion d499t last Apr '08. Didn't hook it up 'til June-due to home remodeling project.

Around Sep I purchased my very 1st blu-ray movie, which i quickly discovered would not play! Since that time I have had contact with at least 4 or 5 different HP tech reps-from around the World. None of them could correct the problem. I had 2 of them take remote control of my computer with no satisfactory results!

A complete recovery was done at 1 point- which means I lost everything I had put into my new computer from the time I first turned it on; All my photos, my music, internet info, well-you get the picture! After all that, the last person I spoke with told me that from all the history in my "case # file" that everything she knew to try had ALREADY been done and suggested that if there was a Best Buy near that I take it there for "warranty" service.

They, in turn had to ship it out-of-state for replacement of my blu-ray drive-which they said was defective. I picked it back up exactly one month later-on Nov 30

Guess what?! It STILL  does the exact same thing it did before! I get the message about the "content is protected......" !

NOW I'm hot! I want HP just to take the computer back and refund my $1,936.00  YES, that's right-almost $2,000.00 for something that won't do what they said it would do!! NOW, I really don't know what my options are! HP already informed me that their return policy is--GET THIS!- 15 days from receipt of their product!

I'm about to the point where I'm either gonna pay someone to completely tear the thing apart and re-build it, or I'm gonna throw it in a dumpster-after I "sledge-hammer" it! My one year warrany will be up in Apr '09 and I really haven't gotten to use my "new" computer!!

                                   Frustrated in Ohio!

[JonathanL]

HDMI unfortunately has something called HDCP, which like others have said prevents you from playing certain content on unprotected outputs i.e. monitors without HDCP support. In fact, I may think Blu-Ray may itself require HDCP-compatible outputs. I have a feeling that you could do dual-monitor with Blu-Ray, BUT all the outputs must support HDCP and be digital. If that's not the case, then it will not play. (I may be incorrect about this though).

You will find this is the same behavior across all computer makers and platforms, so no matter where you go you will run into the same problem.

[Bill_Hicks]

Does the drive play any other type of discs (regular DVD, CD)?

Do you get any error messages when trying to play Blu-Ray?

What kind of monitor and cable connection are you using?

What exact model of PC do you have?

[Bill_Hicks]

Does your drive play any type of disc (DVD, CD)?

Is the drive able to burn discs?

Do you have more than one monitor/TV hooked up?

What type of cable/connection are you using to connect to the monitor/TV?

[dwill5228]

I have just recently heard the term "HDCP" I'm just wondering; if this is such a wide-spread problem with blu-ray players, WHY wasn't any of this mentioned by any of the HP sales reps that I spoke with prior to ordering my computer?! I must have made 5 or 8 calls to HP in the process of deciding which components to add to my computer?!

AND--- does this mean that I would have this same problem if I went out and bought a seperate blu-ray player and hooked it up to my TV, or to my monitor? Or does this just happen if the player is part of a computer?