Question
Reply
 
Honor Student
shredder126
Posts: 3
Member Since: ‎10-06-2013
Message 1 of 5 (637 Views)

HP 2311x recommended 1920 x 1080 resolution too large with HP Pavilion in Extended View

I have a HP2311x wide screen LCD attached to a HP Pavillion laptop running Windows 7 and has a AMD g6-3420M APU with Radeon HD Graphics.  When I set up the monitors in the extended view (and the HP2311x LCD as my primary monitor) the recommended resolution for the HP2311x is 1920 x 1080, however when selected this is significantly larger than the screen (i.e. can't see teh task bar).   

 

I have a second HP2311x  hooked up to a Toshiba Satellite E105 laptop and it works with the 1920 x 1080 resolution just fine.  I've been comparing the advanced settings between the two laptops to see if anything obvious is different for the tow HP2311x, however the only thing I see so far is that the HP laptop wants the refresh rate to be 59 Hz, versus 60Hz on teh Toshiba. Both monitors/laptops are set to  Smaller - 100% (default) under the Windows Display settings.

 

Any suggestions on what to do?

 

Thanks,

Jason

Master's Graduate
JimT
Posts: 578
Member Since: ‎11-29-2008
Message 2 of 5 (617 Views)

Re: HP 2311x recommended 1920 x 1080 resolution too large with HP Pavilion in Extended View

[ Edited ]

I know you mentioned comparing the settings, but make sure your Control Panel\Appearance and Personalization\Display settings are the same or decrease the size to fit - I have this similar issue with my Samsung LED TV - If I have my display set to 120% I loose the task bar and side panels - once I set the display size to 100% all is good.

 

EDIT: Oh I  didn't see that you are already using 100% display settings - doh!  Maybe try upgrading/updating the graphics card and display driver if available.  I know my NVIDIA.com drivers I  downloaded helped lots with other issues I was having, it may help updating your drivers if there are any...

HP ENVY 17-j005tx Notebook, HP ENVY Recline 27-k001a, HP ProLiant MicroServer Gen8 G2020T, HP MediaSmart EX495 Server, HP MediaVault 2020, HP ENVY 120 AiO Printer
Honor Student
shredder126
Posts: 3
Member Since: ‎10-06-2013
Message 3 of 5 (602 Views)

Re: HP 2311x recommended 1920 x 1080 resolution too large with HP Pavilion in Extended View

Thanks for the suggestion, however I'm unsure of how to update the drivers and upgrading/updating the graphics card sounds like something I shouldn't need to do to get a HP laptop less than a year old to work with a HP monitor of the same age?  I've played around with the AMD Vision Engine Control Center and Windows Screen Resolution settings and can scale the HP 2311 monitor to 10% underscan when it is set at it's recommended resolution of 1920 x 1080, however the screen sharpness is like I'm looking through a coke bottle.  I also went into the Device Propoerties for the HP 2311 through Control Panel and it does not seem to let me select "Update Driver" under the Hardware Properties. 

 

Does anyone from HP read this forum that can help solve this HP product issue?

 

Thanks,

 

Jason

Honor Student
shredder126
Posts: 3
Member Since: ‎10-06-2013
Message 4 of 5 (596 Views)

Re: HP 2311x recommended 1920 x 1080 resolution too large with HP Pavilion in Extended View

Ignore my plea for help.  I fixed the issue in the AMD Vision Engine as it was the default pixel format that was the issue, set to "YCbCr 4:4:4 Pixel Format".  When I randomly changed it to "RGB 4:4:4 Pixel Format PC Standard (Full RGB)" it works for tehfull 1920 x 1080 resolution on the HP 2311 monitor.

Master's Graduate
JimT
Posts: 578
Member Since: ‎11-29-2008
Message 5 of 5 (513 Views)

Re: HP 2311x recommended 1920 x 1080 resolution too large with HP Pavilion in Extended View

I found in WIndows 8.1 I don't have display setting to change the percentage anymore - I then resolved it by changing setting on the TV by setting Auto Fit size option - previously it was specifically set to 16:9 so change this setting on my TV to Auto fit size and now the screen fits perfectly!
HP ENVY 17-j005tx Notebook, HP ENVY Recline 27-k001a, HP ProLiant MicroServer Gen8 G2020T, HP MediaSmart EX495 Server, HP MediaVault 2020, HP ENVY 120 AiO Printer
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation