HP P7-1154 dual monitor issues

[eprintuser13]

Ok, I work for a retail electronic company and sell alot of the HP p7-1154 model but recently Ive had 5 customer returns/issues. Firstly, the graphics card only had 2 dvi out ports, and they were both DVI-D. The problem with that is that all of the DVI adapters we have are for DVI-I, so any customer wanting to run their old monitor is screwed. We have had several complaints on that but that isn't even the worst of it.
 
The big ordeal is the fact that for whatever reason when we run it to monitors, wether through DVI or HDMI/DVI adapters, it may run fine for a few seconds. But once you restart it (or sometimes when you initially plug it in) it defaults to some 600 resolution mode, and allows for no adjustment to 768, or 900, or 1080. It just stays at default 600, and looks awfully distorted. We have had the same issue on 4-6 untis, and we have used different cables, and run 3 different monitors to each, with no change in performance.
 
We have tried uninstalling, and reinstalling drivers on all of the units, as well as running updates from scratch, but NOTHING fixes this resolution issue. Please help

[lasvegaswireman · Accepted solution]

Please read the information posted at this LINK.

Frank

[vnyga]

>Firstly, the graphics card only had 2 dvi out ports, and they were both DVI-D.
>The problem with that is that all of the DVI adapters we have are for DVI-I, so any customer wanting to run their old monitor is screwed.

Well, that's defined in the product specifications - if your customers want to run a vga monitor they have to look for another model or install an external graphics card with a vga or a dvi-i port.

This P7-class appears very often here - always because or the monitor output.
For me it sounds like the graphics chip is not good designed.
But sometimes it seems to run with other monitors.
If you compare the P7 sells - any hints which hardware works which not?

My tips:
Look which monitors work.
Decide to build in a cheap graphics card (with the psu - 300W - it can't be too big, too).
For customers with old monitors - choose another model or add a card.

HTH
V.