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11-02-2011 06:09 PM
I just purchased a HP P7-1154 and got it home to find out that you can not use my newer Dell wide screen monitor because it has a VGA plug. Long story short I installed the monitor disk, hooked up the monitor and it would not allow me to change the screen resolution from large. I tried everything I knew to no success; contacted HP support and that was a joke. I couldn't even understand the foreign speaking person on the phone.
After 2 hrs of trying different things I finally was able to change the screen resolution to something where I could actually use the desktop. I had to go in and select certian files from the driver CD to get it to work. I still can not get the optimum screen resolution to even be an option. I am very upset with HP and why they would make things so difficult on a simple monitor installation. Any suggestions???
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11-03-2011 06:26 PM
I am having the exact same issue.
Today we purchased the P7-1154 and also an HP S2031 from Best Buy. I connected it via the DVI-D cable. I found out that I was unable to change the screen resolution above 640x480. I installed the latest version of the ATI software for the Radeon HD6530 and spoke with HP tech support for over an hour before he sent out the recovery disks. I then uninstalled the ATI drivers and used a generic standard VGA driver and was able to access all resolutions. It seems like there is a problem with the ATI drivers and I am glad I am not alone in this issue. The video card is pretty decent for the price point of the machine and I would like to actually take advantage of it.
11-08-2011 01:49 PM
Yes it is an HP monitor that I bought; I was simply frustrated at the time because my Dell monitor would not work. The Dell monitor had a VGA plug and the HP PC would only accept DVI. I still can not get the monitor to accept the optimal resolution; When I started the monitor & PC fresh out the box the reolution was set at 800X600 and would not let me adjust the resolution.
I was able to get the resolution down to something managable and now I am able to play BF3. I am just upset that HP tech support offered no help and I could not even understand the guy I was talking to.
11-08-2011 02:18 PM
I attempted to do a system restore which also did not work. We replaced the machine with a new tower (same model) and still had the same issues. At this point I can use either the ATI driver or the new HP monitor with a generic driver, but not the new monitor with with ATI driver.
Anyone have any other suggestions?
11-10-2011 01:23 AM
The only thing I figured out is that if you go to properties on the resolution adjusment screen, go over one tab you should see a check box to allow you to see "invalid" resolutions. Of course only the 1280x720 will actually work.
11-11-2011 06:11 PM
Another odd occurance. My resolution fixed itself for about 12 hours yesterday and the promptly stopped working again. I somehow suspect that the moniter is at fault not the CPU. If it was the CPU then a system restore would have done the trick. So what I want to know is... does everyone who has this problem have it hooked up to the HP 2031 moniter?
11-17-2011 09:18 PM
I have had a similar challenge with the S2031 monitor. When I bought a HP Pavilion P7, I discovered that it only has DVI outputs. After trying to get an adapter to plug my VGA monitor in, I bought a 2031 and plugged it in. Windows told me that this was a generic non-PnP monitor and that the only resolution was 640x480. HP chat sent a message that this was a known issue with this item. After trying to replace the computer, we discovered that the monitor was the weak link. I took the monitor back to the store to swap it out. The tech tried the suspect monitor with VGA inputs, and all was well. I suggested the DVI option, and he got the generic message. Happy ending--I tried another 2031, and it works very well so far. Hewlett-Packard, there is something in your design or quality control that needs work. If I went to the store one more time, I might have qualified for a blue shirt. Best Buy and Staples tech folks really did yoeman work to pick up after HP's mess.
11-23-2011 11:14 AM
I would suggest contacting the support line per the following thread:
-DM (a long-time HP employee)
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