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10-20-2009 06:49 PM - edited 10-20-2009 07:43 PM
Is not a software issue, never has been.
Do not waste your time with rollbacks, uninstalls, drivers, etc.
Since SO MANY people is suffering the exact SAME problem I can say WITHOUT ANY DOUBT that it's an HP manufaturing flaw or defect.
10-21-2009 06:10 AM
...SO MANY people is suffering the exact SAME problem
First, since I have reset the monitor back to default settings, the symptom has vanished (Menu button, hit + key to scroll down to "Factory Reset" [or something like that], then hit the button to accept that setting). I do not like the abmient light feature that changes the backlight level when the lights in the room are low, but I can live with that over the Volume control popping up. After trying this I had my monitor on for a couple of hours with no symptom. Then I tried leaving on all of last night and have not seen the pop-up.
I wonder if others might try this and post their results. This isn't a fix, but just wondering if this work-around is just my luck, or if others will find the same behavior.
Next, I just have a request for Raspago. Would you mind posting some links to the other threads for users describing this problem? I think it will help our case if we can pull together more data on the prevalence of the issue, or at least it might benefit those of us that are still under warranty in making our case for getting a new monitor. I've only been able to find one other thread, and on that one the user said that the issue resoved itself and the symptom "magically" went away.Thanks in advance
10-21-2009 10:52 PM - edited 10-21-2009 10:57 PM
"Would you mind posting some links to the other threads for users describing this problem?"
.- My pleasure:
This is what I found without digging too much and in this forum ONLY.
From other sites:
"I have reset the monitor back to default settings, the symptom has vanished"
.- I also did that, I hope you get lucky but it didn't work for me and neither for the others
(As they said, they "solve" their problem getting another monitor)
The bad news are that when the issue is at the beginning, the problem can disappear for hours even for days.
But it doesn't actually disappears, it worsens.
And keeps getting worse.
"and the symptom "magically" went away"
.- And the symptom "magically" comes back too.
10-22-2009 02:02 PM
My issue has 'magically gone away' too. I didn't do anything with restoring factory settings or re-installing software. The window just stopped appearing. I will continue to follow this thread as I am interested in hearing HP's standpoint on the malfunction.
Initially I called tech support when the problem occurred. They immediately informed me that I would need to pay for this type of phone support ($59) but I would have a guaranteed solution. I mentioned that HP had simply swapped out another customer's monitor who had the same problem. Yes, he said, I might be paying for them to tell me that I need to buy a new monitor. Hmmm...
What are my other options? I opened a chat conversation with someone at HP. They told me the issue had to be 'chatted' with another technical department and gave me a link to follow. The link was dead!
My options were: pay for phone support; chat online with a system that wasn't working; or buy a new monitor.
Fortunately the issue has cleared up and I have been able to return to work on my computer. I work from home and having this silly pop-up in the middle of the screen makes it nearly impossible to get anything done.
Again, I would really appreciate to hear rom HP what can be done to resolve this issue that many people have already encountered.
10-23-2009 01:00 AM
Can someone delete or take away the "SOLVED" tag on this thread, please?
Because is NOT solved!
Having "Get a new monitor" as a solution is an insult to the intelligence and the dignity of the Consumers.
04-20-2010 07:38 AM
I have the same problem with my w1907. Started out with occasional flashing of the volume and flashing when the Pc was turned off.
Next it would come on and off as it pleased every few minutes. When it was off, the buttons would work correctly.
So I took my PC and plugged it into my TV for a while. Came back to the monitor and it worked fine. For alittle while. Then the volume menu would be on all the time. If I hit the menu or select button it would disappear and instantly reappear.
I've tried a number of things, button mashing, holding the power button, unplugging, restoring to factory defaults, etc. etc.
I was advised by HP that it was a button issue and to take it to a service center.
Service Center Locator (http://h20465.www2.hp.com/GPL/search.aspx?language
I haven't talked to to the service center yet, but my determined button mashing have solved it (at least for now - a few hours after talking with HP). It was a combination of holding menu and getting into "OSD lockout" and holding select and holding both menu and select.
Maybe I'm lucky and it's fixed. Maybe it's just behaving for now, but maybe this will help you all. Good luck!
04-20-2010 07:42 AM
If your monitor is under warranty, I would suggest that you have it replaced. Others, including me, found that the problem may go away for a while, and then come back.
04-21-2010 12:20 PM - last edited on 04-21-2010 12:25 PM by WendyM
Yeah, so I called the service centers and they told me that monitors aren't typically repaired and I shouldn't bother because the labor in fixing it will be more than the value of the monitor.
So I took things into my own hands. I pried the front black piece off the rest of the monitor and disconnected the little circuit board that the buttons are attached to. Now the buttons are completely disconnected - PROBLEM SOLVED.
Although, I could not find a good source of how to open the monitor, I do have a hairline crack in the black plastic. But hey, better than a $200 paperweight.
Anyone who needs help opening theirs, let me know.[text removed for privacy]
Good luck all.