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05-09-2009 11:08 AM
Through my research I found that lots of folks are having issues with installing a video card because of Redistributable C++ 2005. I went here and installed 2008 SP1 C++ but that did not work.
I have since installed this from the windows site.
When it comes down to it, after I disable my onboard Nvidia driver, then reboot and disable integrated video, I then shut down the computer and install the card. On the install, using the must up to date drivers from ATI which I downloaded, one of two things happen. Either the install will not go through of the hardware because of missing components or it starts to boot, freezes, and then shuts down. IF it happens to try and reboot and it's succesful it gives me the option of going into safe mode. If I choose normal then it shuts down again. If I enter safe mode, then I access device manager, the software for my Radeon 4670 is there so the driver appears to be installed correctly.
I have an ATI card because I tried installing an Nvida card but the exact same issue happened with my BFG card. Only I spent 2 hours on the 24-hour line with them and they told me to get another card. Luckily BestBuy was good to let me exchange for this Radeon.
Prior to this I installed a new 500w powersupply with the option of plugging in a 20 or 24-pin power connector. Initially, since my power was hooked up to my motherboard with 20, I used 20 pins. Because of my issues with installing the card, and my card would accept 24, I thought that my card was not working because of the power issue. The card itself does not need additional power. Now my PSU is hooked up to the MOBO with 24-pins but I tried 20 and 24 - still having issues with an upgraded video card.
Can someone reccomend the EXACT process of installing a card and reccomend any thing that I can check in my system to make sure everything is OK? I just keep generating blue screen errors in my error log.
05-18-2009 10:24 AM
The way i did it was this.
1) Turn off the pc, open it up, install the pic-e video card in it's slot, connect the 6pin, 8 pin or 4 pin power connector to it that's needed to power it up.
Then check to make sure all other cables are connected to the motherboard such as the 20 or 24pin motherboard connector (if you have a 24pin power cable and your motherboard supports that go ahead and hook up the 20pin+4pin to it) then close it up connect your monitor to the vga, dvi or hdmi port on that ATI video card (make sure you're not connecting to the onboard port). Also try reseatting the ram sticks while you're still ont he inside of the pc.
2) Turn on the pc and you should get video at least the HP invent or Compq screen. At this point press F1 or F10 to get to your BIOS and make sure video source is set to PCI-E. If you don't have that option disable the Onboard video.
3) Then save changes, reboot the pc and you should be able to get into Windows.
4) Check to see what kind of video card you have like a Powercolor xxxx or Sapphire or Radeon xxx.
If the drivers on ati.com don't work properly go to the manufacturer's site or run a Windows Update while online and it will find and install a more stable video drivers then once finished reboot the pc and shuld work.
05-20-2009 06:28 PM
Wondering if you found a solution, I spent a long time on the phone to support trying to sort this, and even after a system recovery it still would not work.
Refitting the origonal 3450 gets it going again so I think the onboard VGA must be disabled or there would be an instance of it in the device manager.
05-22-2009 01:58 PM
Negative - The advice below resulted in my screen freezing after re-boot and changing integrated to PCI-e (also re-seated my 2x2gb RAM). No dice. The system on re-boot in normal mode would crash. In safe mode I found some new drivers (updated by ATI on 5-15-2009 I think).
I had a Microsoft person look at it and he did a memory dump and found that the driver is causing the BSOD. He also suggested I run a DirectX diagnostic - I think it's diagdx or dxdiag in the Start/Run field. DirectX was fine.
I'm at a loss - Good thing I purchased the card on 4-19 at best buy - now I have a $100 paper weight that cannot be returned because the 30 days has expired.
The whole reason I got a new computer was to upgrade to a PCI-e slot from my old AGP to update my video card. Seems that was a complete waste of $400 now.
I guess the next step is to get online with the Visiontek toll free number (monday through friday 8-6PM (when I'm at work).
I'm not bitter though . . . .