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07-21-2012 04:08 PM
I have a 2710m lcd monitor with a permanent thin vertical line down the center. It is usually pink but sometimes green depending on the background. Sometimes it is a mix of pink and green, with a little bit of blue. It is not my computer as it does this on 3 different computers I have tried it on and my Acer 22 inch monitor does not have the vertical line when placed on my computer.. Right now it is pink due to the predominately white background. I am convinced this is within the monitor, it is not the vga cable as I have 3 and it does it on all and I have ruled out my desktop. I was thinking about trying a DVI cable verses the VGA that I now am using. I do not have one, and before I buy one, I was wondering if it would even help?
07-23-2012 09:53 AM - edited 07-23-2012 09:55 AM
You have already done a lot of diagnostic processes. Try the HP Display Quality Issues document. It does suggest trying a differnet video input to the monitor.
If one of your PCs has a DVI or HDMI video output then you could try a digital cable. They are fairly cheap these days and produce a better picture quality. HDMI or DVI cables can be purchased here.
Try a monitor reset. Unplug the monitor’s power cord and hold down the monitor’s power button for 30-60 seconds. Plug the monitor back in and power it up.
Try to use native cables if you can and avoid using adapters as they add additional points of failure.
07-23-2012 03:06 PM
I tried the factory reset and unplugged the monitor and held down power button for appromately 60 seconds...no luck. I have a video card with a DVi-D outlet on it that I could try installing on this computer? It is from another HP compaq PC I have. I have an HDMI outlet on my HP 2710 monitor but not on my PC. I do have a DVD-D outlet on both the monitor and the computer so I will get a dvi-d cable. When you say "native" do you mean an HP brand cable?
07-23-2012 03:17 PM
I just looked at the video card and it has a DVI-I port on it/ 24 holes with a 4some to the side. My monitor only has HDMI, VGA and DVI-D, so I am guessing this is not an option as I would have to get an adaptor for the monitor?
07-23-2012 03:35 PM
Correction as this is confusing! My video card has an S-video port on it/circular and a white female port with 24 pin holes and 4 holes off to the side. I think that is a dvi-i port. The monitor does not have this port. The card is SP#413023-001....AS#410199-002
07-23-2012 06:09 PM - edited 07-23-2012 06:10 PM
Using native cables means not using adapters.
Look carefully at video card. Which type of DVI port does the card have? It sounds like DVI-I dual link. If that is the case, then a standard DVI cable will work.
07-23-2012 08:00 PM
Please explain The ports are different on my monitor and video card...the card has an S-video with a DVI-I as well.. and the monitor has a DVI-d..I do not see how a standard cable would work as the ends would have to different? dvd-i on one end and dvd-d on the other?
You did not comment if the video card would help and I am thinking perhaps not as the issue is not with my computer but with my monitor/this has been determined. Like many I am struggling to make ends meet and am trying to avoid buying stuff I do not need. I appreciate your help but do not see the logic in the answer as I do not understand some terms used by technical folks being a nurse. To me standard means..a cable with no alterations..same on both ends?
07-23-2012 08:23 PM
This is two-way street out here. When you don't answer questions or take advice then you are on your own.