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Honor Student
Posts: 3
Member Since: ‎11-15-2009
Message 1 of 17 (5,449 Views)

Magic I Virtual Driver not found on computer

I recently purchase the window 7 on hp touchsmart 600 PC.  When I click the icon for Magic-1 web cam i get the following error message I am missing the virtual driver.  " We Cannot find "Magic-i  Virtual Driver" in your computer. Please reinstall Magic-i to fix the problem.  If the problem presists, please contact our technical support staff for help."

 

I thought all drivers are installed when your purchased the product.  How do I reinstall when it should have been installed before shipping?

 

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Tutor
Posts: 7
Member Since: ‎12-04-2009
Message 2 of 17 (5,435 Views)

Re: Magic I Virtual Driver not found on computer

:smileysurprised: I am having the same problem. However, It was working on Windows Vista and I just upgraded to Windows 7 and this error is occuring "Magic I Virtual Driver not found" at boot up. I have reinstalled it twice now and same problem. HP Tech Support should handle this soon, I hope.

I have the HP WEBCAM KQ245AA.

 

PHIL

Provost
Posts: 12,039
Member Since: ‎11-21-2008
Message 3 of 17 (5,431 Views)

Re: Magic I Virtual Driver not found on computer

Trish, have you run HP Update to see if that helps?  Also, you may want to run Windows Update.  Many have found the appropriate drivers there.

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Tutor
Posts: 7
Member Since: ‎12-04-2009
Message 4 of 17 (5,429 Views)

Re: Magic I Virtual Driver not found on computer - FIX

:smileyvery-happy:

 

Here is the fix that I found on this forum, it works:

 

  • ·THIS FIXES THE PROBLEM! Thanks to marvinmartian.

OK I am now running magic-i on windows 7 where I previously was getting the "virtual driver not found" error.

Follow these steps:

1. Put in the install cd into the drive.

2. Go to "my computer" and right click on the drive with the cd and click "open"

3. find the "magic-i" folder and copy it to your desktop.

4. in the magic-i folder, run setup and choose the uninstall option. (this should uninstall everything from arcsoft)

5. reboot

6. Go into the magic-i folder on your desktop and RIGHT click on the "Setup" application.

7. Click "troubleshoot compatablity"

8. choose "troubleshoot program"

9. Choose "The program worked in earlier versions....."

10. Then choose "windows vista Service pack 2" and click next

11. Then choose "start program" and in about 10 seconds the installer will pop up.

12. Install the program.

That's it. It should work when you click on the magic-i3 icon on your desktop.

http://www.arcsoft.com/forum/forum_posts.asp?TID=3806&KW=magic%2Di&PID=19419#19419

Hope this helps.

Honor Student
Posts: 3
Member Since: ‎11-15-2009
Message 5 of 17 (5,417 Views)

Re: Magic I Virtual Driver not found on computer - FIX

the install cd, is that for windows 7 or Magic-1?  I did not get either CD with my purchase of the PC.

Student
Posts: 1
Member Since: ‎02-26-2010
Message 6 of 17 (4,833 Views)

Re: Magic I Virtual Driver not found on computer

same problem magic-i virtual driver not found on computer how I can fix the problem?

Tutor
Posts: 7
Member Since: ‎12-04-2009
Message 7 of 17 (4,786 Views)

Re: Magic I Virtual Driver not found on computer - FIX

Magic I CD

Student
Posts: 1
Member Since: ‎02-27-2010
Message 8 of 17 (4,669 Views)

Re: Magic I Virtual Driver not found on computer

[ Edited ]

my new hp computer Modeled Pavilione9180t Prod.# AV321AV#ABA,Serial [text removed for privacy]. Keep telling me when I turn it on that it cannot find Magic-i 3 Virtual Driver. I have uninstall the HP Webcam and reinstall it and it makes no difference HELP  Roy

Student
Posts: 1
Member Since: ‎03-06-2011
Message 9 of 17 (2,680 Views)

Re: Magic I Virtual Driver not found on computer

Where and/or how do I locate a Place to install (Magic I Virtual Driver) for my webcam.

Student
Posts: 1
Member Since: ‎03-16-2011
Message 10 of 17 (2,582 Views)

Re: Magic I Virtual Driver not found on computer

[ Edited ]

Phil I am having almost the same problem. I Bought a HP amd new computer and was using pro 15 it couldn't find the USB capture device. so I bought pro 17 having same trouble.It tell me I can't find the capture device. Let me know if you get it fix {Personal Information Removed}

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