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12-03-2011 12:44 PM - edited 12-03-2011 12:45 PM
I'm using a brand new HP Zr24w monitor.
I'm having a hard time explaining this exact problem but to make a long story short: when I log in the colors of the monitor change and I have to disable this.
I'm guessing that the cause of this is the software which I got off the disc that came with the monitor and support should already be familiar this. I'll provide more details if it's neccesarry but if you answer my question I can help myself out just fine.
12-03-2011 01:14 PM - edited 12-03-2011 01:15 PM
Here are additional details:
After starting up Windows, but before logging in, the colors on the monitor are too green. When I log in the colors are properly corrected and the monitor goes black for a short while as it appears to be changing some sort of settings. However sometimes it does not occur at all and sometimes it reverts after a short while! I have used a color calibrator to make the colors perfect after the change but when it doesn't occur or reverts my monitor colors return to the same green that is present before I log in and since it is not reliable I'd like to turn it off.
After I have disabled this I'll just have to calibrate since it will be too green and I'll be fine.
Does anyone know what causes the color adjustment? I'm guessing that the problem is the HP Display Assistant since I have no other software interfering with monitor colors.
12-05-2011 06:00 AM
Ok, what I thought about HP Display Assistant being the problem was unfortunately wrong.
I have removed it entirely and still have the problem. Since the settings in the OSD stay the same no matter the colors on the monitor I still believe the problem is in the drivers or some sort of software.
I just started my computer for the first time today and as usual the colors were too green before logging in but this time logging in did not correct the colors the way it usually does! Right now my entire screen is too green!
I'm sure that restarting and logging in again will correct the colors but that won't stop this from happening again and as I've said earlier it sometimes also reverts after having had the computer locked for a while.
I think this person might have the same problem:
The green might actually be green and yellow.
Are there any official HP employees here by the way or is this users helping users?
Is there any support that I can contact through a live chat or mail? I'm quite eager to fix this since I bought this expensive monitor for color accuracy specifically.
Meanwhile I will try uninstalling all drivers and everything related to the monitor, resetting all the settings and doing everything over again.
12-05-2011 06:30 AM - edited 12-05-2011 06:30 AM
Ok, so I too a peek at the HP support page...
And the HP Zr24w isn't listed ANYWHERE. Can't mail, can't chat, probably can't call... how the hell am I supposed to get my support when they don't even acknowledge having made the **bleep** thing.
Good move, HP.
12-05-2011 04:06 PM - edited 12-05-2011 04:30 PM
Still having the problems!
I left my computer alone for about an hour and the screen turned off automatically and when I came back and moved my mouse around a little bit... green colours. Particularly noticable in the explorer when viewing folder icons that are clearly have an unpleasantly green yellow instead of their natural colour.
Edit: by the way! I just experimented some and now I've properly identified the actual issue!
About when the monitor falls asleep the color profile used is switched to the Windows default sRGB profile but the calibrated profile is still selected in the colour management window. Switching to the sRGB profile doesn't change the colours proving that it's the one being used all along and switching back to the calibrated profile once more corrects the colours and solves the problem... but I'm obviously looking for a permanent solution!
One step closing to solving the problem but now I've done my part in identifying it... I can't tell if the problem is Windows or the monitor and I can't solve it.
12-05-2011 05:30 PM
Ok! I've done a few things... one of them was making sure that the calibrated colour profile was the default for the entire system not just my personal log in. That, making sure the calibrated colour profile was selected wherever it could be selected in the colour management settings and removing the Logo program from the Startup folder seems to have solved all issues after some preliminary testing.
I'll mark this issue as solved for now.
Thanks for nothing bros.